Hennes Communications’ twice-a-month newsletter, Crisis Management Today, keeps readers informed about the discipline of crisis management with authoritative commentary and best practices from breaking crises in the news.
We’re pleased the Greater Cleveland Chapter of the Public Relations Society of America recognized the newsletter with a gold “Rocks” award, which acknowledges outstanding public relations programs incorporating sound research, planning, execution and evaluation.
More than 8,000 past/present clients, colleagues, friends, lawyers, CEO’s, executive directors, administrators, fellow crisis management professionals and other executives receive our award-winning, now in its 19th year of publication.
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How Your Reputation Can Survive Media Public Records Requests; 7 Questions to Ask Before Hiring a Crisis Communications Firm; Newspaper Giant’s New Editorial Approach Creates Crisis Communications Challenges; Florida School Board Association Partners with Hennes Communications to Provide Issues Management Crisis Management & Communications Services to Members; The Staff of Uvalde’s Local Paper Cover the Worst Day of Their Lives; The Roe Dilemma; Alaska Airlines’ CEO Just Taught a Master Class in Crisis Communication; When Should Corporations Take a Stand on High-Profile Social Issues?; How Cyberattacks Target Stakeholders; Nora Jacobs, Hennes Communications Senior VP, is Recipient of PRSA Akron Tom Duke Award
Jif Stuck in a Recall Jam Demonstrates a Teachable Moment; Opinion: The Tricky Politics of Anti-ESG Investing; Florida School Board Association Partners with Hennes Communications to Provide Issues Management Crisis Management & Communications Services to Members; Chaotic Communication Adds to Pain of Texas School Shooting; How PR Pros Can Avoid Overused Phrases to Express Sympathy; The Handmaid’s Tale; 5 Ways to Protect Your Company’s Reputation During a Crisis; When Should Corporates Take a Stand on High-Profile Social Issues?; Leadership in Times of Crisis?; Attention Ohio Mayors & City Managers
Q&A: How To Prepare For the Cyberattack That’s Coming – Or May Have Already Been Launched; Why Should Your School Reach Out To a Crisis Communications Firm?; Personal Crisis: You Lose Your Job. A Media Training Technique Can Help You Get a New Gig; Florida School Board Association Partners with Hennes Communications to Provide Issues Management Crisis Management & Communications Services to Members; Corporate America Doesn’t Want to Talk Abortion, but It May Have To; Don’t Make These Common Mistakes When You’re in a Courtroom; Lessons From Aristotle: How to Write Persuasively and Build Your Personal Brand; Ten Things You Need to Know About ‘Executive Presence’; 7 Tips for Organizational Resilience All Year Round
‘Off the Record’ – Think Long and Hard Before Using; “We’ll Just Wing It” – Recipe for Disaster; Attention Ohio Mayors & City Managers; Corporate Social and Political Engagement: An Introduction; Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off; How Savvy Negotiators Read Body Language; Tips for Creating Powerful, Pithy and Publishable Soundbites; 7 Tips for Organizational Resilience All Year Round;
A Training Camp with Microphones – N.F.L. Prepares Players for Broadcasting; A Summer Assignment for Educators: Learn From the Pandemic; Ukraine Questions Global Automotive Giants’ Parts in Russian Military Vehicles; Building Your Online Reputation; The Role of the Board in Preparing for Extraordinary Risk; The Power of a Simple Thank You Note; How Associations Should Review Event Policies in Light of the Oscars Slap; The Reputational Risks Of Doing Business In Russia; You Don’t Always Have To Share A ‘Hot Take’ On Social Media; How to Speak Out with Confidence; Law Firm Responses to War in Ukraine; Johnny Depp’s Libel Case Proves All Press is Not Good Press; Plan Your Vote – Guide to Voting in All 50 States
Building Your Online Reputation; Chris Rock’s Joke About Actress Jada Pinkett Smith Creates Crisis For Academy Awards and Will Smith; Lawyers Should Not Rewrite Crisis Communications; The Browns Take a PR and Reputation Gamble on Deshaun Watson; Volodymyr Zelenskyy is Unfiltered, Unadorned, and Unafraid. He’s Writing the Future of Crisis Leadership; What Arnold Schwarzenegger’s Russia Video Can Teach Us All About Talking to the Misinformed; Judge Ketanji Brown Jackson’s Confirmation: A Case Study for Media Trainers; Plan Your Vote – Guide to Voting in All 50 States; Stop Saying ‘Powwow’ for Meeting: CMG Adds Language Policy to Outside Counsel Guidelines; The Cleveland International Film Festival – Wednesday, March 30 thru Sunday, April 17
Make the Case to Defend Yourself in the Court of Public Opinion; Joint Message From the Federal Bureau of Investigation (FBI), and the Cybersecurity and Infrastructure Security Agency (CISA), Regarding the Russia-Ukraine Conflict; Who Should Take the Lead in a Crisis?; Zelensky Shows the Power of Persuasion During Time of Crisis; How Crises Affect Law Firm Leaders — and Some Helpful Resources; The Reputational Risks Of Doing Business In Russia; The Best Guide to Spotting Misinformation Online; Five Tips for Presenting When You’re Wearing a Mask; Fighting Putin’s Propaganda: Narrative Response Toolkit; How Journalists Decide Which Images from Ukraine are Too Awful to Publish; You Don’t Have to Live in Cleveland to Attend the Cleveland International Film Festival
For Spotify, ‘The Joe Rogan Experience’ is an Object Lesson In Fumbling Crisis Communications; Why ‘Off the Record’ is a High-Wire Act Best Avoided; A General Counsel Provides Counsel On Crisis Communications; I’ve Been a Hostage Negotiator for Kidnapped Journalists Like Daniel Pearl. Here’s What I Wish Everyone Knew; The Best Guide to Spotting Misinformation Online; What Scares the World’s Most Daring Olympians; Corporate and Social and Political Engagement: An Introduction; Do You Have a Few Minutes to Spare?; Akros Network – Specialists in HR Training, Ethics, Safety, Compliance and Communications Form One-Stop Shop
Should You Apologize for Mistakes?; Four Lessons from Two Decades of Newsroom Lawyering; Stupid Questions Pitches at Presidents; CBS and Elio’s Cleanly Elude Brian Williams and Sarah Palin Incidents; ESPN’s Mina Kimes Targeted with Dumb Jock Take; Why Spotify Can’t Afford to Lose Joe Rogan; How Conspiracy Theories in the U.S. Became More Personal, More Cruel, and More Mainstream After the Sandy Hook Shootings; Akros Network – Specialists in HR Training, Ethics, Safety, Compliance and Communications Form One-Stop Shop
Put Down The Pastrami: Zoom Performance Tips Two Years On; Why Should a Government Agency Reach Out To a Crisis Communications Firm?; To Rebuild Trust, CDC Should Consider Going Back to What Used to Work Well: Subject Matter Experts Explaining Complexities Candidly for As Long As It Takes; Belichick Means Never Having to Say You’re Sorry; HuffPost Bureau Chief Talks Exclusives, Do’s and Don’t’s of Pitching; How Well Are You Prepared?; The Six Essential Rules for Lawyers Dealing with Reporters; The Mournful Heart of It’s a Wonderful Life; Projecting Leadership Presence in a Teleconference
Keep Calm & Do Damage Control; Why Should a Local School District or Independent/Parochial School Reach Out To a Crisis Communications Firm?; Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together; PR Firms vs. Crisis Firms. Is There a Difference? Does It Really Matter?; How to Combat the Legal Response Syndrome; Just Because You Don’t Believe in Conspiracy Theories Doesn’t Mean You’re Always Right; How Obituaries Got a Jolt of New Life in the Internet Era; Psaki Statement Offers a COVID Disclosure Guide for PR Pros; You’re On Mute – How the Shift from In-person to Virtual Board Meetings Impacts Board Governance and Communication in Nonprofit Associations; Projecting Leadership Presence in a Teleconference
Your Company Must Think and Act Like a Newsroom. Your Reputation Depends on it; PR Firms vs. Crisis Firms. Is There a Difference? Does It Really Matter?; Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes; Inside Critical Race Theory: Shedding Light on a Hot Topic; Akros Network – Specialists in HR Training, Ethics, Safety, Compliance and Communications Form One-Stop Shop; Threats Rarely Work: A PR Lesson from HBO’s ‘Succession’; Communicating Effectively With The Public About Terrorism In Crowded Places; The Not-So-Jolly Aaron Rodgers Controversy’s PR Lessons; Police Response to Astroworld Tragedy Shows Importance of Timing, Risk Management; Tough Calls: Is Your Loyalty to the Person, Office or Organization?
PR Firms & Crisis Firms. What’s the Diff? Does It Really Matter?; Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes; Lessons From a School on Handling Social Media Crises; Akros Network – Specialists in HR Training, Ethics, Safety, Compliance and Communications Form One-Stop Shop; “Even-Though Risk Communication”: Mandatory COVID Vaccination; Should Heads Roll at the Board Level When Issues are Mismanaged?; Six Tips for Being More Persuasive; A Journey in Organizational Resilience: Crisis Management
Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes; What Happens When You Forget What You Wanted To Say?; Akros Network – Specialists in HR Training, Ethics, Safety, Compliance and Communications Form One-Stop Shop; It’s Not Misinformation. It’s Amplified Propaganda; How to Remove Fake Google Reviews; Consider the ‘Message Effect’ of Inviting a Consultant to Help Your Witness; Projecting Leadership Presence in a Teleconference
Don’t Let Ransomware Attackers Hold Your Communications Hostage, Too; Going to School on Crisis Management; Troll Farms Reached 140 Million Americans a Month on Facebook Before 2020 Election, Internal Report Shows; Why Women Face Different Standards on Zoom and What to do About It; When Do We Actually Need to Meet in Person?; Better Presentations: How to Stop ‘Rough-Drafting’ and Learn to Speak with Precision
Fighting Misinformation: How to Inoculate Your Audience Against Troll Trash Talk; 7 Questions to Ask Before Hiring a Crisis Communications Firm; How ‘Engagement’ Makes You Vulnerable to Manipulation and Misinformation on Social Media; 6 Crisis Management Lessons From the Florida Condo Collapse; It’s National Preparedness Month; The Power of Talk: Who Gets Heard and Why; How the 10-Second Rule Can Dramatically Change Your Conversations and Make You a Better Leader; I Can’t Go On – What’s Behind Stage Fright
5 Mistakes Not to Make On-Camera; The Media Revolution is ‘Iterative’ and Social: Experts Share How Not to Get Left Behind; 7 Questions to Ask Before You Hire a Crisis Communications Firm; 9/11 at 20: Not Just Another Anniversary; Why Jim Cantore and Hurricane Reporters in the Eye of the Storm Matter; It’s National Preparedness Month; Social Media Jeopardizes our Lives; Events and Emergency Comms Takeaways From Tropical Depression Henri; Express Your Best Self: Go for Connection, Not Perfection
If You Mess Up, Fess Up: HBO Max Nailing Crisis Management; 7 Questions to Ask Before You Hire a Crisis Communications Firm; The Right (And Wrong) Way To Apologize For Dumb Things You Said Online; Cleveland Hits the Ball Out of the Park on Name Change; Disney Attacks Scarlett Johansson Instead of the Facts; Crisis Communications in a Hostile Cyber Landscape; Our Searchable Archive of Articles; For the Third Year in a Row, Bruce Hennes Named to LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting
New Free Speech Rules For Schools in a Snap(chat): Assessing the Supreme Court Decision; Lawyers, Demigods, Outrage Management & Crisis Communications; Attention: School Board Presidents, Superintendents & Education Attorneys; The New Rules of Risk; UFOs, Once Consigned to Conspiracy Theories, Have Landed in Mainstream American Journalism; Five Ways to Network at a Barbecue and Not Get Burned; Critical Race Theory and the Push to Keep it Out of US Public Schools; Our Searchable Archive of Articles; For the Third Year in a Row, Bruce Hennes Named to LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting
Hey ! Wait A Minute !; Media Training After COVID: Face-to-Face or Virtual?; Special Facebook Tools for Government Agencies and Nonprofits; Attention: School Board Presidents, Superintendents & Education Attorneys; Sports Writers Could Ditch the ‘Clown Questions’ and Do Better When it Comes to Press Conferences; This is What You Say When You Talk with Your Hands; 7 Things You Should Know About Guns; What Makes a News Story Trustworthy? Americans Point to the Outlet that Publishes It, Sources Cited
Lessons From the Pandemic: Gearing Up for the 2021-22 School Year; Why Misinformation Persists and Thrives: The “Grand Conflict Against Scheming Enemies”; Hey, Wait A Minute !; Lawyers & Outrage Management – What Can Outrage Management Offer the Legal Process?; To Navigate the Dangers of the Web, You Need Critical Thinking – But Also Critical Ignoring; Colonial Pipeline Incident: What Happened and Why It Matters; The Evolutionary Reason We Can’t Shake Public Speaking Fear; How to Tell Customers Bad News; Our Searchable Archive of Articles
Landmark Case May Dictate How Far School Districts Can Go in Disciplining Student Speech Online; Hey! Wait a Minute Debuts at CMBA; Lawyers & Outrage Management – Part #1; It’s War: The New Dilemma For Corporations And Social Issues; The Slander Industry; As Disney is Criticized for ‘Wokeness,’ Some PR Pros Like New Direction; Annual Threat Assessment of the U.S. Intelligence Community – Office of the Director of National Intelligence; Misinformation, Disinformation and Hoaxes: What’s the Difference?
A Tasty Reputation Recipe for the Cinnamon Toast Crunch Debacle; A Newspaper Has a Novel Strategy for Covering One Politician’s Falsehoods: Don’t; Responding to Reports of Sexual Abuse of Students, Past and Present – The Convergence of Attitudes and Expectations; Few Facts, Millions Of Clicks: Fearmongering Vaccine Stories Go Viral Online; “I’m Afraid to Open Twitter”: Next-Level Harassment of Female Journalists is Putting News Outlets to the Test; Why do Americans Share so Much Fake News? One Big Reason is They Aren’t Paying Attention, New Research Suggests; Why Women Face Different Standards on Zoom and What to do About It
s Fighting Fake Videos Mission Impossible? No, But Tom Cruise Fakes Show Online Threats Rising; Beware Humor on Social Media – the Joke May Be on You and Your Reputation; Responding to Reports of Sexual Abuse of Students, Past and Present – The Convergence of Attitudes and Expectations; THE LAST SHOW – 27 Entertainers on the Disbelief and Despair that Took Over When Covid-19 Shut Down Their World; Inside the PGA Tour’s Shutdown at the 2020 Players Championship; Why Oprah’s Interview with Harry and Meghan Matters; New York Gov. Cuomo is the Textbook Example of How Not to Apologize
Monumental Crisis Management FAIL: Ted Cruz’s Mexican Vacation; Tone-Deaf or Bad Timing? Lady Gaga’s Reputation Management Nightmare; Are You Leading Your School’s Culture, Or Is It Leading Your School?; Texas Storm Communications Show Stark Messaging Contrasts; Stanford Researchers Identify Four Causes for ‘Zoom Fatigue’ and Their Simple Fixes; Why You Cannot Fake Your Feelings; A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator; Slow Down and Write Better Emails
When Should You Correct Fake News on Social Media Sites; The Stupidity Defense; Six Things Every Attorney Should Do When Hiring And Managing A Communications Team; What’s Next When Your Apology is Not Accepted; Goodell Super Bowl Pre-Game Interview Showcases PR Fundamentals; What the Stockdale Paradox Tells Us About Crisis Leadership; KPMG’s Bill Michael Resigns After Telling Staff to ‘Stop Moaning’
Negative Online Client Reviews: ABA Gives Some Tips for Responding; Political Action Committee & Personal Political Contributions Revisited – Might This Be Only of Passing Interest?; One-Dose Two-Dose Vaccine Risk Communication: Another Impossible Thing to Believe Before Breakfast; After the Capitol Riot, What Is Your State of Preparedness?; CNN Public Editor: It’s Time to End the Panel Discussion Format; Is It a Good Idea to Tape Record Another Individual? And Just Because You Can, Should You?; National Law Review “Go To Thought Leader” Award Honoring Excellence in Legal Thought Leadership Goes to Hennes; Studio at the Bar
Political Action Committee & Personal Political Contributions Become the Next Reputational Challenge for Businesses, Law Firms & Their Clients; How the COVID-19 Vaccine May Cure What Ails Mickey Mouse; National Law Review “Go To Thought Leader” Award Honoring Excellence in Legal Thought Leadership Goes to Hennes; Building Trust in a Time of Turbulence; Tips for Communicating Internally and Externally in a Divided Country; Personal Security Considerations; Will You Require Employees to Get a COVID-19 Vaccine?; Studio at the Bar
Come What May, All Bad Fortune Is to be Conquered by Endurance; The Light at the End of the Tunnel; Will You Require Employees to Get a COVID-19 Vaccine?; Resolve to Combat Crisis Communication Chaos in 2021; Why You Need a Social Media Kill Switch During a Crisis; Crisis Management Lessons Learned From the 2020 Political Scene That Can Apply To Any Organization; Ten Things You Need to Know As…; Studio at the Bar
Lawyers, Demigods, Outrage Management & Crisis Communications; A Sobering Study About the Allure of Fake News; Sex Up the Truth to Battle Fake News; You Took a PPP Loan. Get Ready to Talk About It; What is Typosquatting, Why It’s Important & How to Avoid It; Absorb Chaos, Transform It Into Calm and Give Back Hope; On-Line Review Response by Rogue Consultant Leads to Suspension for OK Lawyer; Your Brain’s Built-In Biases Insulate Your Beliefs from Contradictory Facts
Tips for Better Video Calls; Ad Council’s Challenge: Persuade Skeptics to Believe in COVID Vaccines; A Key to Helping Clients Make Better Decisions During Crisis; Do You Have Leadership Presence?; 10 Lessons From CEOs on How to Manage Corporate Reputation in a New Era of Activism; How Can I Avoid Saying the Wrong Thing on Social Media?
Rage Against the Vaccine: Communicating COVID-19 Facts Amid Anti-Vaxxer Outcry; The Business of Requiring Masks: Have a Plan, Communicate Clearly; How to Fumble Public Relations: Fire the Popular Head of PR; Lessons in Law Firm Reputation Management: How Firm Leaders Should Prepare for Public Scrutiny When Representing Political Clients; Speaking in Times of Crisis; Pulitzer-Prize Winning Journalist Laurie Garrett Reiterates Dire Importance of Clear Communication Now; Creating Hitchhikers Not Hijackers in Your Virtual Meetings; The Tricks to Make Yourself Effortlessly Charming; The Intersection of Media & the Law
Personal Crisis: You Lose Your Job. A Media Training Technique Can Help You Get a New Gig; A Well-Crafted Crisis Response Plan Could Save Your Business; Authory – Hundreds of Articles on Crisis Management & Crisis Communications; You Have a Crisis Communications Plan. Now It’s Time to Test It with a Tabletop Drill; What Should Crisis Leadership Look Like?; How to Spot (and Fight) Election Misinformation; Situational Awareness – Election Day & Beyond; 3 Ways to Get Your Point Across While Wearing a Mask – Tips From an Award-Winning Speech Coach; What You Can Learn About Crisis Communications From Dr. Fauci; Every Day is a Crisis: Health Communications in a Pandemic
Caution – School One More Crisis Communications Challenge For Educators: The 2020 Election; You Have a Crisis Communications Plan. Now It’s Time to Test It with a Tabletop Drill; Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together; The Intersection of Law & the Media; 5 Communication Lessons From The Harris-Pence Debate; How Leaders Can Navigate Politicized Conversations and Inspire Collaboration; When a Leader Falls Ill: How to Communicate
Mastering the Zoom Apology; Dealing With a Crisis; What is Executive Presence, and How Can You Strengthen It?; Why You’re Getting So Many Text Messages Right Now; 10 Ways to Spot Online Misinformation; How Viewers of the Presidential Debates Can Become Better Informed Voters (And Not Alienate Family and Friends); US Presidential Debates: 3 Studies You Should Know About; Wells Fargo and Ellen Make it a Week of Weak Apologies
Who’s Zoomin’ Who? Zoom Body Language Hacks; Why Hiding Or Changing Facts To Protect Against ‘Panic’ Can Cause One; How Police Departments are Applying the Principles of Crisis Communications in the Age of Citizen Journalism; Are Fans Ready for Some NFL Football?; Be first. Be right. Be credible.; They Know How to Prevent Megafires. Why Won’t Anybody Listen?; The Two Political Conventions – It’s Not Just What You Heard, But What You Saw; National Preparedness Month; How to Make Sure Your Vote Counts in November; The Evolution of Terror: 6 Critical Threats 19 Years After 9/11; Crisis Comms Lessons From a Tennis Tantrum
Are the Biggest Threats to Your Organization’s Reputation Languishing in HR’s Bottom Drawer?; A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar…; What if Facebook Is the Real ‘Silent Majority’?; Ten Things: Preparing Board of Director Meeting Minutes; Public Health’s Share of the Blame: US COVID-19 Risk Communication Failures; Crisis Communications in Sports; Recognizing Misinformation on the Internet; How to Make Sure Your Vote Counts in November; Eight Lessons I Learned from Hiring a Writing Coach; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware
The Permeating Stench of Negative Media Coverage; In Ohio, a Newspaper Giant Is Beginning to Flex Its Reporting Muscle; “Woke-Washing” Your Company Won’t Cut It; Ten Things: Preparing Board of Director Meeting Minutes; Ellen’s Celebrity Defenders Aren’t Helping Her; Social Media Platforms Fight Back Against Manipulative Foreign Actors; Importance of PR for Hedge Funds; Corporations Must Look to Adopt a New Paradigm; McDonalds Does Crisis Management the Right Way
For Businesses Caught in the Crosshairs, Social Media Boycotts Mean More Than a Hill of Beans; Nailing Your TV News Interview – Part 2 – The Ambush; Learning to Dance With the Virus; Don’t Let a Crisis Become Your Legacy; Ellen DeGeneres — Time for a Crisis Management Lesson; Are You Prepared for Bad Press About One of Your Suppliers?; Journalism and Prediction During the Coronavirus Pandemic
Crisis Management – Your Organization’s Reputation is Its Largest Uninsured Asset; How to Nail Your TV News Interview – Part 1; Creating a Post-Pandemic Crisis Team; The Role of the Board Chair During a Crisis; Pulitzer Prize-Winning Coverage of the Kent State Shootings Through the Eyes of a Young Editor; Muddled COVID-19 Messaging: Sometimes the Data Changed; Other Times – Masks, for Example – Your Dishonesty Caught Up with You; How Talking About the Coronavirus as an Enemy Combatant Can Backfire; Six Things Every Attorney Should Do When Hiring And Managing A Communications Team
You Took a PPP Loan. Now Get Ready to Talk About It.; Crisis and Reputation Management Increasingly are About Managing Social Media; Newspaper Atones for Ad’s Bad Tone; The Facebook Ad Boycotts Have Entered the Big Leagues. Now What?; What Have We Learned from COVID-19?; Land O’Lakes Isn’t Talking About Its Logo Change, and That’s a Big Mistake; Journalists Believe News and Opinion are Separate, but Readers Can’t Tell the Difference; Are Employees’ Social Media Posts Still PR’s Problem to Solve?; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Bruce Hennes Named to LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting
How Trolls Spew Hate & What To Do If They Work for You; Today’s Must Read: Your Organization’s Social Media Policies; Forget Those Hokey, Fake Backgrounds on Zoom; Verbs Take Sides in George Floyd Demonstration Coverage; Food Brands Tweet #BlackLivesMatter, but What’s Behind the Words?; Science vs. Politics; National Museum of African American History and Culture Releases “Talking About Race” Web Portal; Crisis Comms: Saying Nothing is the Worst Strategy; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware
How Your COVID-19 Communications Can Prepare Your Company to Talk About Any Crisis; Making Customers, Clients, Patients & Diners Wear Face Masks; Crisis Communications: 5 Steps for Damage Control; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Tips for a Better Video Call; The Importance of Understanding and Fulfilling the Duty of Reasonable Care When Reopening School; Women Ask for Coffee, Men Tend to Call in Favors: Why Pandemic Networking is Even Harder for Women; There, on the Shelf, a Familiar White Paperback; What Customers Need to Hear from You During the COVID Crisis
When and How to Emerge from Our COVID-19 Lockdown Is a Political Question; It Will Kill People Even If It’s Done Right; Why People Feel Misinformed, Confused, and Terrified About the Pandemic; Returning to the Classroom: How to Communicate Your District’s Plan to Reopen; Leadership in Action – Dr. Amy Acton, Director of Ohio’s Department of Health; Tips for a Better Video Call; How to Manage a Remote Law Firm and Legal Team Effectively During COVID-19; Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity; 3 Keys to a Successful Virtual Presentation; Board Leadership and Performance in a Crisis; How Gender Stereotypes Kill a Woman’s Self-Confidence
Communicating Your Re-Opening Amid COVID-19; Ashland University Professional Learning Podcast – Thom Fladung on Communication Best Practices; Leadership in Times of Crisis; Tips for a Better Video Call; Living and Working During This Pandemic. Finally, the Rules are Explained; Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity; Leading in a Crisis: How to Successfully Communicate; The National Security Agency’s Recommendations for Selecting and Safely Using Collaboration Services for Telework; Crisis Prep 101 for Attorneys; Looking Back on COVID-19
What We’ve Learned So Far: Communicating About COVID-19; COVID-19 – We’re Here for You (Yes, We Really, Really Are); Tips for a Better Video Call; When Court Moves Online, Do Dress Codes Still Matter?; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; When and How to Emerge from Our COVID-19 Lockdown Is a Political Question; It Will Kill People Even If It’s Done Right; What Customers Need to Hear from You During the COVID Crisis; How to Talk to Patients About COVID-19; Maintaining Role and Boundary Awareness When Teaching Remotely in a Time of Crisis: Being Alert to the Challenges of One-on-One Electronic Communications
Combating Uncertainty: How to Talk about COVID-19; Depression Layoffs in Age of Coronavirus: Delivering News That Will Make People Hate You; Tips for a Better Video Call; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; How the Pandemic Will End; When It Comes to the Pandemic, Scared Is Good; 9/11’s Lessons on Crisis Leadership; Be First. Be Right. Be Credible; Q&A: What can you do to help your employees through this COVID-19 crisis?; 5 Crisis Communications Lessons from Cuomo’s Coronavirus Response
As Coronavirus Spreads, Use Smart Communications to Spread Word on Your Plans; Houston Astros Sign Stealing Scandal In Extra Innings As Crisis Communication Errors Pile Up; Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Coronavirus: Allaying Panic, Doctors Talking to Patients, Comparing COVID-19 to Seasonal Flu & Reaction to President Trump’s News Conference; Coronavirus/COVID-19: Implications for Commercial and Financial Contracts; Schools Face Five Areas of Technological Risk; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11
Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Murdering the King’s English: Grammatical Gaffes Can Kill Your Communications; Preparing for Allegations of Sexual Misconduct; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Coronavirus & Risk Communications; FEMA & Emergency Management Partner Organizations Release “PrepTalk” on Lessons for Emergency Managers; Humans are Hardwired to Dismiss Facts That Don’t Fit Their Worldview; The Evolutionary Nature of Crisis Communications; Q&A: Don’t Hit ‘Send’ On Those Emails Before Calling Your Attorney
Strike Three, You’re Out: Houston Astros Cheat, Get Caught – And Then Ex-GM Boots Apology; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Crisis and Reputation Management Increasingly are About Managing Social Media; RE:RE:RE:RE:RE: Getting Your Email Read; 9 Corporate Communications Changes to Anticipate for 2020; From the Annals of Litigation Communications: Wile E. Coyote, Plaintiff v. Acme Company, Defendant; Q&A: Practicing Law in the Public Spotlight
The Case for Crisis Management Teamwork; Crisis Communications Strategies for an Always-On Media Environment; Everything in Moderation: Some Best Practices about Moderating Panels; New to Crisis Management? Here’s a Quick Primer; How the Loss of the Landline Is Changing Family Life
Lessons From a School on Handling Social Media Crises; Why You Should Take Citizen Journalists with a Smartphone Very Seriously; Are You Leading Your School’s Culture, Or Is It Leading Your School?; Dark Waters; ‘Meth. We’re On It,’ South Dakota Says in Ridiculed Ad Campaign That Cost $449,000; Female Veterans, World War II Veterans Overrepresented in News Photos; Q&A: A reporter wants to interview me, and I don’t want to be identified as the source of the information. What do I do?
Dealing with Ambush Interviews; Why Auto-Marketing is Another Threat to Effective Crisis Management; Practicing Law In The Public Spotlight; Lawyers Should Not Rewrite Crisis Communications; Get Inside a Reporter’s Head to Prep for a Media Interview; A Crisis is Coming – Is Your Board on Board?; From Newsroom to Newsletter: How Local Journalists are DIYing Important Coverage via Email
Crisis Management: Communicating a Sudden Leadership Change; Practicing Law In The Public Spotlight; A Philosopher’s Definitive (And Slightly Maddening) Case Against Replay Review; A Brief History of Television Interviews – and Why Live TV Helps Those Who Lie and Want to Hide; Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence; Q&A – I work for a government agency and am an elected official. Our office maintains a social media presence, my campaign maintains a social media presence, and I also have a personal Facebook page. What should I do to be sure my “personal” pages are not subject to public records law?
Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations; The Political Apology;
The Consequences of ‘Horse Race’ Reporting; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11; Three Tips for Revamping Your Crisis Management Strategy; Q&A – How do you convince leadership that creating a crisis communications plan is a good idea?
Be Prepared. Not Scared. September is National Preparedness Month; Want a Good Answer Amid a Crisis? Know the Question Before It’s Asked; Q&A -What’s the difference between a public relations firm and a crisis communications firm?
Presentation Tips: When Your Speech Stands Between Your Audience and Happy Hour; Take a Breath: Legal Considerations for Your Communications; Why Does Using a Period in a Text Message Make You Sound Insincere or Angry?; Has the Crisis Communications ‘Golden Hour’ Disappeared?; Q&A – What do I do if the media wants to talk to me?
Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park; How Best to Convey “Executive Presence” Non-Verbally; How the University of Iowa Recovered From the ‘Unfathomable’ Flood That Ruined It; Q&A How do I know whether I should respond to a negative social media comment about our organization?
Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith; An Independence Day Salute to our Founding Fathers of Fake New News; The Audience in the Mind’s Eye: How Journalists Imagine Their Readers; The End of the Ad World as We Knew It; Body Language and Leadership Effectiveness – How to Achieve ‘Executive Presence’; Q&A – Where do people go now when news breaks?
Grappling with Social Media; Tactical and Operational Threat Assessment; 6 Questions on the Power—and Limits—of Litigation Communications; How Best to Convey “Executive Presence” Non-Verbally; How to Get Every Email Returned; Not Everything is a Crisis; Why Hennes?; Expert Witnesses for Online; Lawdragon Honors Hennes CEO; Public Risk Managers Have Key Role in Handling Catastrophes; Cities are Not Tornado-Free Zones. Map Your Safety Plan in Advance; How to Speak Up When You Can’t Find the Words; If a PR Crisis Happens to Your Company, Will You Know What to Do? 5 Tips.; Understand the 4 Components of Influence
“Taking Out the Trash” is Not a Crisis Management Option; When the CEO Must be the Spokesperson; What To Do if There’s a Harvey Weinstein in Your Ranks; Save the Recordings of School Shootings; The Day TV Journalism Died; Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets; More Exclamation Points, Please !!!!!!; Q & A – What are the “best” answers during a crisis?; Not Everything is a Crisis; Lawdragon Honors Hennes CEO