Hennes Communications’ twice-a-month newsletter, Crisis Management Today, keeps readers informed about the discipline of crisis management with authoritative commentary and best practices from breaking crises in the news.
We’re pleased the Greater Cleveland Chapter of the Public Relations Society of America recognized the newsletter with a gold “Rocks” award, which acknowledges outstanding public relations programs incorporating sound research, planning, execution and evaluation.
More than 8,000 past/present clients, colleagues, friends, lawyers, CEO’s, executive directors, administrators, fellow crisis management professionals and other executives receive our award-winning, now in its 19th year of publication.
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A Tasty Reputation Recipe for the Cinnamon Toast Crunch Debacle; A Newspaper Has a Novel Strategy for Covering One Politician’s Falsehoods: Don’t; Responding to Reports of Sexual Abuse of Students, Past and Present – The Convergence of Attitudes and Expectations; Few Facts, Millions Of Clicks: Fearmongering Vaccine Stories Go Viral Online; “I’m Afraid to Open Twitter”: Next-Level Harassment of Female Journalists is Putting News Outlets to the Test; Why do Americans Share so Much Fake News? One Big Reason is They Aren’t Paying Attention, New Research Suggests; Why Women Face Different Standards on Zoom and What to do About It
s Fighting Fake Videos Mission Impossible? No, But Tom Cruise Fakes Show Online Threats Rising; Beware Humor on Social Media – the Joke May Be on You and Your Reputation; Responding to Reports of Sexual Abuse of Students, Past and Present – The Convergence of Attitudes and Expectations; THE LAST SHOW – 27 Entertainers on the Disbelief and Despair that Took Over When Covid-19 Shut Down Their World; Inside the PGA Tour’s Shutdown at the 2020 Players Championship; Why Oprah’s Interview with Harry and Meghan Matters; New York Gov. Cuomo is the Textbook Example of How Not to Apologize
Monumental Crisis Management FAIL: Ted Cruz’s Mexican Vacation; Tone-Deaf or Bad Timing? Lady Gaga’s Reputation Management Nightmare; Are You Leading Your School’s Culture, Or Is It Leading Your School?; Texas Storm Communications Show Stark Messaging Contrasts; Stanford Researchers Identify Four Causes for ‘Zoom Fatigue’ and Their Simple Fixes; Why You Cannot Fake Your Feelings; A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator; Slow Down and Write Better Emails
When Should You Correct Fake News on Social Media Sites; The Stupidity Defense; Six Things Every Attorney Should Do When Hiring And Managing A Communications Team; What’s Next When Your Apology is Not Accepted; Goodell Super Bowl Pre-Game Interview Showcases PR Fundamentals; What the Stockdale Paradox Tells Us About Crisis Leadership; KPMG’s Bill Michael Resigns After Telling Staff to ‘Stop Moaning’
Negative Online Client Reviews: ABA Gives Some Tips for Responding; Political Action Committee & Personal Political Contributions Revisited – Might This Be Only of Passing Interest?; One-Dose Two-Dose Vaccine Risk Communication: Another Impossible Thing to Believe Before Breakfast; After the Capitol Riot, What Is Your State of Preparedness?; CNN Public Editor: It’s Time to End the Panel Discussion Format; Is It a Good Idea to Tape Record Another Individual? And Just Because You Can, Should You?; National Law Review “Go To Thought Leader” Award Honoring Excellence in Legal Thought Leadership Goes to Hennes; Studio at the Bar
Political Action Committee & Personal Political Contributions Become the Next Reputational Challenge for Businesses, Law Firms & Their Clients; How the COVID-19 Vaccine May Cure What Ails Mickey Mouse; National Law Review “Go To Thought Leader” Award Honoring Excellence in Legal Thought Leadership Goes to Hennes; Building Trust in a Time of Turbulence; Tips for Communicating Internally and Externally in a Divided Country; Personal Security Considerations; Will You Require Employees to Get a COVID-19 Vaccine?; Studio at the Bar
Come What May, All Bad Fortune Is to be Conquered by Endurance; The Light at the End of the Tunnel; Will You Require Employees to Get a COVID-19 Vaccine?; Resolve to Combat Crisis Communication Chaos in 2021; Why You Need a Social Media Kill Switch During a Crisis; Crisis Management Lessons Learned From the 2020 Political Scene That Can Apply To Any Organization; Ten Things You Need to Know As…; Studio at the Bar
Lawyers, Demigods, Outrage Management & Crisis Communications; A Sobering Study About the Allure of Fake News; Sex Up the Truth to Battle Fake News; You Took a PPP Loan. Get Ready to Talk About It; What is Typosquatting, Why It’s Important & How to Avoid It; Absorb Chaos, Transform It Into Calm and Give Back Hope; On-Line Review Response by Rogue Consultant Leads to Suspension for OK Lawyer; Your Brain’s Built-In Biases Insulate Your Beliefs from Contradictory Facts
Tips for Better Video Calls; Ad Council’s Challenge: Persuade Skeptics to Believe in COVID Vaccines; A Key to Helping Clients Make Better Decisions During Crisis; Do You Have Leadership Presence?; 10 Lessons From CEOs on How to Manage Corporate Reputation in a New Era of Activism; How Can I Avoid Saying the Wrong Thing on Social Media?
Rage Against the Vaccine: Communicating COVID-19 Facts Amid Anti-Vaxxer Outcry; The Business of Requiring Masks: Have a Plan, Communicate Clearly; How to Fumble Public Relations: Fire the Popular Head of PR; Lessons in Law Firm Reputation Management: How Firm Leaders Should Prepare for Public Scrutiny When Representing Political Clients; Speaking in Times of Crisis; Pulitzer-Prize Winning Journalist Laurie Garrett Reiterates Dire Importance of Clear Communication Now; Creating Hitchhikers Not Hijackers in Your Virtual Meetings; The Tricks to Make Yourself Effortlessly Charming; The Intersection of Media & the Law
Personal Crisis: You Lose Your Job. A Media Training Technique Can Help You Get a New Gig; A Well-Crafted Crisis Response Plan Could Save Your Business; Authory – Hundreds of Articles on Crisis Management & Crisis Communications; You Have a Crisis Communications Plan. Now It’s Time to Test It with a Tabletop Drill; What Should Crisis Leadership Look Like?; How to Spot (and Fight) Election Misinformation; Situational Awareness – Election Day & Beyond; 3 Ways to Get Your Point Across While Wearing a Mask – Tips From an Award-Winning Speech Coach; What You Can Learn About Crisis Communications From Dr. Fauci; Every Day is a Crisis: Health Communications in a Pandemic
Caution – School One More Crisis Communications Challenge For Educators: The 2020 Election; You Have a Crisis Communications Plan. Now It’s Time to Test It with a Tabletop Drill; Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together; The Intersection of Law & the Media; 5 Communication Lessons From The Harris-Pence Debate; How Leaders Can Navigate Politicized Conversations and Inspire Collaboration; When a Leader Falls Ill: How to Communicate
Mastering the Zoom Apology; Dealing With a Crisis; What is Executive Presence, and How Can You Strengthen It?; Why You’re Getting So Many Text Messages Right Now; 10 Ways to Spot Online Misinformation; How Viewers of the Presidential Debates Can Become Better Informed Voters (And Not Alienate Family and Friends); US Presidential Debates: 3 Studies You Should Know About; Wells Fargo and Ellen Make it a Week of Weak Apologies
Who’s Zoomin’ Who? Zoom Body Language Hacks; Why Hiding Or Changing Facts To Protect Against ‘Panic’ Can Cause One; How Police Departments are Applying the Principles of Crisis Communications in the Age of Citizen Journalism; Are Fans Ready for Some NFL Football?; Be first. Be right. Be credible.; They Know How to Prevent Megafires. Why Won’t Anybody Listen?; The Two Political Conventions – It’s Not Just What You Heard, But What You Saw; National Preparedness Month; How to Make Sure Your Vote Counts in November; The Evolution of Terror: 6 Critical Threats 19 Years After 9/11; Crisis Comms Lessons From a Tennis Tantrum
Are the Biggest Threats to Your Organization’s Reputation Languishing in HR’s Bottom Drawer?; A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar…; What if Facebook Is the Real ‘Silent Majority’?; Ten Things: Preparing Board of Director Meeting Minutes; Public Health’s Share of the Blame: US COVID-19 Risk Communication Failures; Crisis Communications in Sports; Recognizing Misinformation on the Internet; How to Make Sure Your Vote Counts in November; Eight Lessons I Learned from Hiring a Writing Coach; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware
The Permeating Stench of Negative Media Coverage; In Ohio, a Newspaper Giant Is Beginning to Flex Its Reporting Muscle; “Woke-Washing” Your Company Won’t Cut It; Ten Things: Preparing Board of Director Meeting Minutes; Ellen’s Celebrity Defenders Aren’t Helping Her; Social Media Platforms Fight Back Against Manipulative Foreign Actors; Importance of PR for Hedge Funds; Corporations Must Look to Adopt a New Paradigm; McDonalds Does Crisis Management the Right Way
For Businesses Caught in the Crosshairs, Social Media Boycotts Mean More Than a Hill of Beans; Nailing Your TV News Interview – Part 2 – The Ambush; Learning to Dance With the Virus; Don’t Let a Crisis Become Your Legacy; Ellen DeGeneres — Time for a Crisis Management Lesson; Are You Prepared for Bad Press About One of Your Suppliers?; Journalism and Prediction During the Coronavirus Pandemic
Crisis Management – Your Organization’s Reputation is Its Largest Uninsured Asset; How to Nail Your TV News Interview – Part 1; Creating a Post-Pandemic Crisis Team; The Role of the Board Chair During a Crisis; Pulitzer Prize-Winning Coverage of the Kent State Shootings Through the Eyes of a Young Editor; Muddled COVID-19 Messaging: Sometimes the Data Changed; Other Times – Masks, for Example – Your Dishonesty Caught Up with You; How Talking About the Coronavirus as an Enemy Combatant Can Backfire; Six Things Every Attorney Should Do When Hiring And Managing A Communications Team
You Took a PPP Loan. Now Get Ready to Talk About It.; Crisis and Reputation Management Increasingly are About Managing Social Media; Newspaper Atones for Ad’s Bad Tone; The Facebook Ad Boycotts Have Entered the Big Leagues. Now What?; What Have We Learned from COVID-19?; Land O’Lakes Isn’t Talking About Its Logo Change, and That’s a Big Mistake; Journalists Believe News and Opinion are Separate, but Readers Can’t Tell the Difference; Are Employees’ Social Media Posts Still PR’s Problem to Solve?; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Bruce Hennes Named to LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting
How Trolls Spew Hate & What To Do If They Work for You; Today’s Must Read: Your Organization’s Social Media Policies; Forget Those Hokey, Fake Backgrounds on Zoom; Verbs Take Sides in George Floyd Demonstration Coverage; Food Brands Tweet #BlackLivesMatter, but What’s Behind the Words?; Science vs. Politics; National Museum of African American History and Culture Releases “Talking About Race” Web Portal; Crisis Comms: Saying Nothing is the Worst Strategy; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware
How Your COVID-19 Communications Can Prepare Your Company to Talk About Any Crisis; Making Customers, Clients, Patients & Diners Wear Face Masks; Crisis Communications: 5 Steps for Damage Control; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Tips for a Better Video Call; The Importance of Understanding and Fulfilling the Duty of Reasonable Care When Reopening School; Women Ask for Coffee, Men Tend to Call in Favors: Why Pandemic Networking is Even Harder for Women; There, on the Shelf, a Familiar White Paperback; What Customers Need to Hear from You During the COVID Crisis
When and How to Emerge from Our COVID-19 Lockdown Is a Political Question; It Will Kill People Even If It’s Done Right; Why People Feel Misinformed, Confused, and Terrified About the Pandemic; Returning to the Classroom: How to Communicate Your District’s Plan to Reopen; Leadership in Action – Dr. Amy Acton, Director of Ohio’s Department of Health; Tips for a Better Video Call; How to Manage a Remote Law Firm and Legal Team Effectively During COVID-19; Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity; 3 Keys to a Successful Virtual Presentation; Board Leadership and Performance in a Crisis; How Gender Stereotypes Kill a Woman’s Self-Confidence
Communicating Your Re-Opening Amid COVID-19; Ashland University Professional Learning Podcast – Thom Fladung on Communication Best Practices; Leadership in Times of Crisis; Tips for a Better Video Call; Living and Working During This Pandemic. Finally, the Rules are Explained; Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity; Leading in a Crisis: How to Successfully Communicate; The National Security Agency’s Recommendations for Selecting and Safely Using Collaboration Services for Telework; Crisis Prep 101 for Attorneys; Looking Back on COVID-19
What We’ve Learned So Far: Communicating About COVID-19; COVID-19 – We’re Here for You (Yes, We Really, Really Are); Tips for a Better Video Call; When Court Moves Online, Do Dress Codes Still Matter?; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; When and How to Emerge from Our COVID-19 Lockdown Is a Political Question; It Will Kill People Even If It’s Done Right; What Customers Need to Hear from You During the COVID Crisis; How to Talk to Patients About COVID-19; Maintaining Role and Boundary Awareness When Teaching Remotely in a Time of Crisis: Being Alert to the Challenges of One-on-One Electronic Communications
Combating Uncertainty: How to Talk about COVID-19; Depression Layoffs in Age of Coronavirus: Delivering News That Will Make People Hate You; Tips for a Better Video Call; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; How the Pandemic Will End; When It Comes to the Pandemic, Scared Is Good; 9/11’s Lessons on Crisis Leadership; Be First. Be Right. Be Credible; Q&A: What can you do to help your employees through this COVID-19 crisis?; 5 Crisis Communications Lessons from Cuomo’s Coronavirus Response
As Coronavirus Spreads, Use Smart Communications to Spread Word on Your Plans; Houston Astros Sign Stealing Scandal In Extra Innings As Crisis Communication Errors Pile Up; Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Coronavirus: Allaying Panic, Doctors Talking to Patients, Comparing COVID-19 to Seasonal Flu & Reaction to President Trump’s News Conference; Coronavirus/COVID-19: Implications for Commercial and Financial Contracts; Schools Face Five Areas of Technological Risk; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11
Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Murdering the King’s English: Grammatical Gaffes Can Kill Your Communications; Preparing for Allegations of Sexual Misconduct; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Coronavirus & Risk Communications; FEMA & Emergency Management Partner Organizations Release “PrepTalk” on Lessons for Emergency Managers; Humans are Hardwired to Dismiss Facts That Don’t Fit Their Worldview; The Evolutionary Nature of Crisis Communications; Q&A: Don’t Hit ‘Send’ On Those Emails Before Calling Your Attorney
Strike Three, You’re Out: Houston Astros Cheat, Get Caught – And Then Ex-GM Boots Apology; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Crisis and Reputation Management Increasingly are About Managing Social Media; RE:RE:RE:RE:RE: Getting Your Email Read; 9 Corporate Communications Changes to Anticipate for 2020; From the Annals of Litigation Communications: Wile E. Coyote, Plaintiff v. Acme Company, Defendant; Q&A: Practicing Law in the Public Spotlight
The Case for Crisis Management Teamwork; Crisis Communications Strategies for an Always-On Media Environment; Everything in Moderation: Some Best Practices about Moderating Panels; New to Crisis Management? Here’s a Quick Primer; How the Loss of the Landline Is Changing Family Life
Lessons From a School on Handling Social Media Crises; Why You Should Take Citizen Journalists with a Smartphone Very Seriously; Are You Leading Your School’s Culture, Or Is It Leading Your School?; Dark Waters; ‘Meth. We’re On It,’ South Dakota Says in Ridiculed Ad Campaign That Cost $449,000; Female Veterans, World War II Veterans Overrepresented in News Photos; Q&A: A reporter wants to interview me, and I don’t want to be identified as the source of the information. What do I do?
Dealing with Ambush Interviews; Why Auto-Marketing is Another Threat to Effective Crisis Management; Practicing Law In The Public Spotlight; Lawyers Should Not Rewrite Crisis Communications; Get Inside a Reporter’s Head to Prep for a Media Interview; A Crisis is Coming – Is Your Board on Board?; From Newsroom to Newsletter: How Local Journalists are DIYing Important Coverage via Email
Crisis Management: Communicating a Sudden Leadership Change; Practicing Law In The Public Spotlight; A Philosopher’s Definitive (And Slightly Maddening) Case Against Replay Review; A Brief History of Television Interviews – and Why Live TV Helps Those Who Lie and Want to Hide; Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence; Q&A – I work for a government agency and am an elected official. Our office maintains a social media presence, my campaign maintains a social media presence, and I also have a personal Facebook page. What should I do to be sure my “personal” pages are not subject to public records law?
Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations; The Political Apology;
The Consequences of ‘Horse Race’ Reporting; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11; Three Tips for Revamping Your Crisis Management Strategy; Q&A – How do you convince leadership that creating a crisis communications plan is a good idea?
Be Prepared. Not Scared. September is National Preparedness Month; Want a Good Answer Amid a Crisis? Know the Question Before It’s Asked; Q&A -What’s the difference between a public relations firm and a crisis communications firm?
Presentation Tips: When Your Speech Stands Between Your Audience and Happy Hour; Take a Breath: Legal Considerations for Your Communications; Why Does Using a Period in a Text Message Make You Sound Insincere or Angry?; Has the Crisis Communications ‘Golden Hour’ Disappeared?; Q&A – What do I do if the media wants to talk to me?
Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park; How Best to Convey “Executive Presence” Non-Verbally; How the University of Iowa Recovered From the ‘Unfathomable’ Flood That Ruined It; Q&A How do I know whether I should respond to a negative social media comment about our organization?
Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith; An Independence Day Salute to our Founding Fathers of Fake New News; The Audience in the Mind’s Eye: How Journalists Imagine Their Readers; The End of the Ad World as We Knew It; Body Language and Leadership Effectiveness – How to Achieve ‘Executive Presence’; Q&A – Where do people go now when news breaks?
Grappling with Social Media; Tactical and Operational Threat Assessment; 6 Questions on the Power—and Limits—of Litigation Communications; How Best to Convey “Executive Presence” Non-Verbally; How to Get Every Email Returned; Not Everything is a Crisis; Why Hennes?; Expert Witnesses for Online; Lawdragon Honors Hennes CEO; Public Risk Managers Have Key Role in Handling Catastrophes; Cities are Not Tornado-Free Zones. Map Your Safety Plan in Advance; How to Speak Up When You Can’t Find the Words; If a PR Crisis Happens to Your Company, Will You Know What to Do? 5 Tips.; Understand the 4 Components of Influence
“Taking Out the Trash” is Not a Crisis Management Option; When the CEO Must be the Spokesperson; What To Do if There’s a Harvey Weinstein in Your Ranks; Save the Recordings of School Shootings; The Day TV Journalism Died; Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets; More Exclamation Points, Please !!!!!!; Q & A – What are the “best” answers during a crisis?; Not Everything is a Crisis; Lawdragon Honors Hennes CEO