Hennes Communications’ twice-a-month newsletter, Crisis Management Today, keeps readers informed about the discipline of crisis management with authoritative commentary and best practices from breaking crises in the news.
We’re pleased the Greater Cleveland Chapter of the Public Relations Society of America recognized the newsletter with a gold “Rocks” award, which acknowledges outstanding public relations programs incorporating sound research, planning, execution and evaluation.
More than 8,000 past/present clients, colleagues, friends, lawyers, CEO’s, executive directors, administrators, fellow crisis management professionals and other executives receive our award-winning, now in its 15th year of publication.
Click the links below to browse past issues. For a complimentary subscription, email us. Please let us know who you are and what you do.
Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Murdering the King’s English: Grammatical Gaffes Can Kill Your Communications; Preparing for Allegations of Sexual Misconduct; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Coronavirus & Risk Communications; FEMA & Emergency Management Partner Organizations Release “PrepTalk” on Lessons for Emergency Managers; Humans are Hardwired to Dismiss Facts That Don’t Fit Their Worldview; The Evolutionary Nature of Crisis Communications; Q&A: Don’t Hit ‘Send’ On Those Emails Before Calling Your Attorney
Strike Three, You’re Out: Houston Astros Cheat, Get Caught – And Then Ex-GM Boots Apology; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Crisis and Reputation Management Increasingly are About Managing Social Media; RE:RE:RE:RE:RE: Getting Your Email Read; 9 Corporate Communications Changes to Anticipate for 2020; From the Annals of Litigation Communications: Wile E. Coyote, Plaintiff v. Acme Company, Defendant; Q&A: Practicing Law in the Public Spotlight
The Case for Crisis Management Teamwork; Crisis Communications Strategies for an Always-On Media Environment; Everything in Moderation: Some Best Practices about Moderating Panels; New to Crisis Management? Here’s a Quick Primer; How the Loss of the Landline Is Changing Family Life
Lessons From a School on Handling Social Media Crises; Why You Should Take Citizen Journalists with a Smartphone Very Seriously; Are You Leading Your School’s Culture, Or Is It Leading Your School?; Dark Waters; ‘Meth. We’re On It,’ South Dakota Says in Ridiculed Ad Campaign That Cost $449,000; Female Veterans, World War II Veterans Overrepresented in News Photos; Q&A: A reporter wants to interview me, and I don’t want to be identified as the source of the information. What do I do?
Dealing with Ambush Interviews; Why Auto-Marketing is Another Threat to Effective Crisis Management; Practicing Law In The Public Spotlight; Lawyers Should Not Rewrite Crisis Communications; Get Inside a Reporter’s Head to Prep for a Media Interview; A Crisis is Coming – Is Your Board on Board?; From Newsroom to Newsletter: How Local Journalists are DIYing Important Coverage via Email
Crisis Management: Communicating a Sudden Leadership Change; Practicing Law In The Public Spotlight; A Philosopher’s Definitive (And Slightly Maddening) Case Against Replay Review; A Brief History of Television Interviews – and Why Live TV Helps Those Who Lie and Want to Hide; Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence; Q&A – I work for a government agency and am an elected official. Our office maintains a social media presence, my campaign maintains a social media presence, and I also have a personal Facebook page. What should I do to be sure my “personal” pages are not subject to public records law?
Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations; The Political Apology;
The Consequences of ‘Horse Race’ Reporting; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11; Three Tips for Revamping Your Crisis Management Strategy; Q&A – How do you convince leadership that creating a crisis communications plan is a good idea?
Be Prepared. Not Scared. September is National Preparedness Month; Want a Good Answer Amid a Crisis? Know the Question Before It’s Asked; Q&A -What’s the difference between a public relations firm and a crisis communications firm?
Presentation Tips: When Your Speech Stands Between Your Audience and Happy Hour; Take a Breath: Legal Considerations for Your Communications; Why Does Using a Period in a Text Message Make You Sound Insincere or Angry?; Has the Crisis Communications ‘Golden Hour’ Disappeared?; Q&A – What do I do if the media wants to talk to me?
Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park; How Best to Convey “Executive Presence” Non-Verbally; How the University of Iowa Recovered From the ‘Unfathomable’ Flood That Ruined It; Q&A How do I know whether I should respond to a negative social media comment about our organization?
Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith; An Independence Day Salute to our Founding Fathers of Fake New News; The Audience in the Mind’s Eye: How Journalists Imagine Their Readers; The End of the Ad World as We Knew It; Body Language and Leadership Effectiveness – How to Achieve ‘Executive Presence’; Q&A – Where do people go now when news breaks?
Grappling with Social Media; Tactical and Operational Threat Assessment; 6 Questions on the Power—and Limits—of Litigation Communications; How Best to Convey “Executive Presence” Non-Verbally; How to Get Every Email Returned; Not Everything is a Crisis; Why Hennes?; Expert Witnesses for Online; Lawdragon Honors Hennes CEO; Public Risk Managers Have Key Role in Handling Catastrophes; Cities are Not Tornado-Free Zones. Map Your Safety Plan in Advance; How to Speak Up When You Can’t Find the Words; If a PR Crisis Happens to Your Company, Will You Know What to Do? 5 Tips.; Understand the 4 Components of Influence
“Taking Out the Trash” is Not a Crisis Management Option; When the CEO Must be the Spokesperson; What To Do if There’s a Harvey Weinstein in Your Ranks; Save the Recordings of School Shootings; The Day TV Journalism Died; Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets; More Exclamation Points, Please !!!!!!; Q & A – What are the “best” answers during a crisis?; Not Everything is a Crisis; Lawdragon Honors Hennes CEO