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Hennes Communications’ twice-a-month newsletter, Crisis Management Today, keeps readers informed about the discipline of crisis management with authoritative commentary and best practices from breaking crises in the news.

We’re pleased the Greater Cleveland Chapter of the Public Relations Society of America recognized the newsletter with a gold “Rocks” award, which acknowledges outstanding public relations programs incorporating sound research, planning, execution and evaluation.

More than 8,000 past/present clients, colleagues, friends, lawyers, CEO’s, executive directors, administrators, fellow crisis management professionals and other executives receive our award-winning, now in its 15th year of publication.

Click the links below to browse past issues. For a complimentary subscription, email us. Please let us know who you are and what you do.

Crisis Management Today:
You Took a PPP Loan.  Now Get Ready to Talk About it. 7/1/20

You Took a PPP Loan. Now Get Ready to Talk About It.; Crisis and Reputation Management Increasingly are About Managing Social Media; Newspaper Atones for Ad’s Bad Tone; The Facebook Ad Boycotts Have Entered the Big Leagues. Now What?; What Have We Learned from COVID-19?; Land O’Lakes Isn’t Talking About Its Logo Change, and That’s a Big Mistake; Journalists Believe News and Opinion are Separate, but Readers Can’t Tell the Difference; Are Employees’ Social Media Posts Still PR’s Problem to Solve?; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Bruce Hennes Named to LAWDRAGON Global 100 Leaders in Legal Strategy and Consulting

Crisis Management Today:
How Trolls Spew Hate & What To Do If They Work for You- 6/15/20

How Trolls Spew Hate & What To Do If They Work for You; Today’s Must Read: Your Organization’s Social Media Policies; Forget Those Hokey, Fake Backgrounds on Zoom; Verbs Take Sides in George Floyd Demonstration Coverage; Food Brands Tweet #BlackLivesMatter, but What’s Behind the Words?; Science vs. Politics; National Museum of African American History and Culture Releases “Talking About Race” Web Portal; Crisis Comms: Saying Nothing is the Worst Strategy; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware

Crisis Management Today:
How Your COVID-19 Communications Can Prepare Your Company to Talk About Any Crisis – 6-01-20

How Your COVID-19 Communications Can Prepare Your Company to Talk About Any Crisis; Making Customers, Clients, Patients & Diners Wear Face Masks; Crisis Communications: 5 Steps for Damage Control; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Tips for a Better Video Call; The Importance of Understanding and Fulfilling the Duty of Reasonable Care When Reopening School; Women Ask for Coffee, Men Tend to Call in Favors: Why Pandemic Networking is Even Harder for Women; There, on the Shelf, a Familiar White Paperback; What Customers Need to Hear from You During the COVID Crisis

Crisis Management Today:
Why People Feel Misinformed About the Pandemic 5-15-20

When and How to Emerge from Our COVID-19 Lockdown Is a Political Question; It Will Kill People Even If It’s Done Right; Why People Feel Misinformed, Confused, and Terrified About the Pandemic; Returning to the Classroom: How to Communicate Your District’s Plan to Reopen; Leadership in Action – Dr. Amy Acton, Director of Ohio’s Department of Health; Tips for a Better Video Call; How to Manage a Remote Law Firm and Legal Team Effectively During COVID-19; Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity;  3 Keys to a Successful Virtual Presentation; Board Leadership and Performance in a Crisis; How Gender Stereotypes Kill a Woman’s Self-Confidence

Crisis Management Today:
Communicating Your Re-Opening Amid COVID-19 5-6-20

Communicating Your Re-Opening Amid COVID-19; Ashland University Professional Learning Podcast – Thom Fladung on Communication Best Practices; Leadership in Times of Crisis; Tips for a Better Video Call; Living and Working During This Pandemic. Finally, the Rules are Explained; Risk Management Experts Discuss the COVID-19 Pandemic and its Impacts on Risk Management, Resilience and Business Continuity; Leading in a Crisis: How to Successfully Communicate; The National Security Agency’s Recommendations for Selecting and Safely Using Collaboration Services for Telework; Crisis Prep 101 for Attorneys; Looking Back on COVID-19

Crisis Management Today:
What We’ve Learned So Far 4-15-20

What We’ve Learned So Far: Communicating About COVID-19; COVID-19 – We’re Here for You (Yes, We Really, Really Are); Tips for a Better Video Call; When Court Moves Online, Do Dress Codes Still Matter?; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; When and How to Emerge from Our COVID-19 Lockdown Is a Political Question; It Will Kill People Even If It’s Done Right; What Customers Need to Hear from You During the COVID Crisis; How to Talk to Patients About COVID-19; Maintaining Role and Boundary Awareness When Teaching Remotely in a Time of Crisis: Being Alert to the Challenges of One-on-One Electronic Communications

Crisis Management Today:
Talking About Coronavirus 4-1-20

Combating Uncertainty: How to Talk about COVID-19; Depression Layoffs in Age of Coronavirus: Delivering News That Will Make People Hate You; Tips for a Better Video Call; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; How the Pandemic Will End; When It Comes to the Pandemic, Scared Is Good; 9/11’s Lessons on Crisis Leadership; Be First. Be Right. Be Credible; Q&A: What can you do to help your employees through this COVID-19 crisis?; 5 Crisis Communications Lessons from Cuomo’s Coronavirus Response

Crisis Management Today:
As Coronavirus Spreads, Use Smart Communications 3-1-20

As Coronavirus Spreads, Use Smart Communications to Spread Word on Your Plans; Houston Astros Sign Stealing Scandal In Extra Innings As Crisis Communication Errors Pile Up; Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Coronavirus: Allaying Panic, Doctors Talking to Patients, Comparing COVID-19 to Seasonal Flu & Reaction to President Trump’s News Conference; Coronavirus/COVID-19: Implications for Commercial and Financial Contracts; Schools Face Five Areas of Technological Risk; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11

Crisis Management Today:
Coronavirus & Using “Peace Time” Wisely 2/9/20

Coronavirus – Crisis Management, Risk Communications & Practical Advice for Key Executives; Murdering the King’s English: Grammatical Gaffes Can Kill Your Communications; Preparing for Allegations of Sexual Misconduct; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Coronavirus & Risk Communications; FEMA & Emergency Management Partner Organizations Release “PrepTalk” on Lessons for Emergency Managers; Humans are Hardwired to Dismiss Facts That Don’t Fit Their Worldview; The Evolutionary Nature of Crisis Communications; Q&A:  Don’t Hit ‘Send’ On Those Emails Before Calling Your Attorney

Crisis Management Today:
Strike Three – You’re Out !! 1/18/20

Strike Three, You’re Out: Houston Astros Cheat, Get Caught – And Then Ex-GM Boots Apology; Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware; Crisis and Reputation Management Increasingly are About Managing Social Media; RE:RE:RE:RE:RE: Getting Your Email Read; 9 Corporate Communications Changes to Anticipate for 2020; From the Annals of Litigation Communications: Wile E. Coyote, Plaintiff v. Acme Company, Defendant; Q&A:  Practicing Law in the Public Spotlight

Crisis Management Today:
The Case For Crisis Management 12/15/19

The Case for Crisis Management Teamwork; Crisis Communications Strategies for an Always-On Media Environment; Everything in Moderation: Some Best Practices about Moderating Panels; New to Crisis Management? Here’s a Quick Primer; How the Loss of the Landline Is Changing Family Life

Crisis Management Today:
Lawyers Should Not Rewrite Crisis Communications 11/24/19

Lessons From a School on Handling Social Media Crises; Why You Should Take Citizen Journalists with a Smartphone Very Seriously; Are You Leading Your School’s Culture, Or Is It Leading Your School?; Dark Waters; ‘Meth. We’re On It,’ South Dakota Says in Ridiculed Ad Campaign That Cost $449,000; Female Veterans, World War II Veterans Overrepresented in News Photos; Q&A: A reporter wants to interview me, and I don’t want to be identified as the source of the information. What do I do?

Crisis Management Today:
Dealing With Ambush Interviews 11/1/19

Dealing with Ambush Interviews; Why Auto-Marketing is Another Threat to Effective Crisis Management; Practicing Law In The Public Spotlight; Lawyers Should Not Rewrite Crisis Communications; Get Inside a Reporter’s Head to Prep for a Media Interview; A Crisis is Coming – Is Your Board on Board?; From Newsroom to Newsletter: How Local Journalists are DIYing Important Coverage via Email

Crisis Management Today:
Communicating A Sudden Leadership Change 10/1/19

Crisis Management: Communicating a Sudden Leadership Change; Practicing Law In The Public Spotlight; A Philosopher’s Definitive (And Slightly Maddening) Case Against Replay Review; A Brief History of Television Interviews – and Why Live TV Helps Those Who Lie and Want to Hide; Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence; Q&A – I work for a government agency and am an elected official. Our office maintains a social media presence, my campaign maintains a social media presence, and I also have a personal Facebook page. What should I do to be sure my “personal” pages are not subject to public records law?

Crisis Management Today:
A Reputation Management Lesson: Even The Legends Must Be On Guard – Constantly 9/15/19

Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations; The Political Apology;
The Consequences of ‘Horse Race’ Reporting; Pagers, Pay Phones, and Dialup: How We Communicated on 9/11; Three Tips for Revamping Your Crisis Management Strategy; Q&A – How do you convince leadership that creating a crisis communications plan is a good idea?

Crisis Management Today:
Crisis Comm’s For Hurricanes 9/1/19

Be Prepared. Not Scared. September is National Preparedness Month; Want a Good Answer Amid a Crisis? Know the Question Before It’s Asked; Q&A -What’s the difference between a public relations firm and a crisis communications firm?

Crisis Management Today:
Epstein & Twitter – The Dark Side Turns Darker 8/15/19

Presentation Tips: When Your Speech Stands Between Your Audience and Happy Hour; Take a Breath: Legal Considerations for Your Communications; Why Does Using a Period in a Text Message Make You Sound Insincere or Angry?; Has the Crisis Communications ‘Golden Hour’ Disappeared?; Q&A – What do I do if the media wants to talk to me?

Crisis Management Today:
What Crisis Managers Can Learn from Notre Dame 8/1/19

Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park; How Best to Convey “Executive Presence” Non-Verbally; How the University of Iowa Recovered From the ‘Unfathomable’ Flood That Ruined It; Q&A How do I know whether I should respond to a negative social media comment about our organization?

Crisis Management Today:
Why “Winging It” is Not an Option for Your News Interview 7/19/19

Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith; An Independence Day Salute to our Founding Fathers of Fake New News; The Audience in the Mind’s Eye: How Journalists Imagine Their Readers; The End of the Ad World as We Knew It; Body Language and Leadership Effectiveness – How to Achieve ‘Executive Presence’; Q&A – Where do people go now when news breaks?

Crisis Management Today:
Grappling with Social Media 6/15/19

Grappling with Social Media; Tactical and Operational Threat Assessment; 6 Questions on the Power—and Limits—of Litigation Communications; How Best to Convey “Executive Presence” Non-Verbally; How to Get Every Email Returned; Not Everything is a Crisis; Why Hennes?; Expert Witnesses for Online; Lawdragon Honors Hennes CEO; Public Risk Managers Have Key Role in Handling Catastrophes; Cities are Not Tornado-Free Zones.  Map Your Safety Plan in Advance; How to Speak Up When You Can’t Find the Words; If a PR Crisis Happens to Your Company, Will You Know What to Do? 5 Tips.; Understand the 4 Components of Influence

Crisis Management Today:
Taking Out the Trash is Not a Crisis Management Option 6/2/19

“Taking Out the Trash” is Not a Crisis Management Option; When the CEO Must be the Spokesperson; What To Do if There’s a Harvey Weinstein in Your Ranks; Save the Recordings of School Shootings; The Day TV Journalism Died; Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets; More Exclamation Points, Please !!!!!!; Q & A – What are the “best” answers during a crisis?; Not Everything is a Crisis; Lawdragon Honors Hennes CEO

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