August 15, 2021
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If You Mess Up, Fess Up: HBO Max Nailing Crisis Management
By Howard Fencl, Hennes Communications
Turns out a hapless intern at HBO mistakenly pressed “ENTER” on a draft tweet and sent a test message to HBO Max subscribers. No one died, nothing was on fire, so although it was a one-off media story and a minor issue, the incident offers an important lesson if you or someone in your organization screws up: No matter how big or small the mistake, own it.
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The Right (And Wrong) Way To Apologize For Dumb Things You Said Online
We are pleased The Celebrity Apology™ is having a moment, with famous person after famous person apologizing for stupid things they said online in years past. Why have so many of us found these social media scandals compelling? Perhaps it’s because “cancel culture” has been cast as some great threat to modern life, and these celebrities seem to be living it.
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Cleveland Hits the Ball Out of the Park on Name Change
The Cleveland Indians professional baseball team, like similarly branded clubs, has been pressured for years to change its name, which many Native Americans view as racist. Last week, it unveiled a new moniker with a campaign aimed at anticipating blowback. It wasn’t just good PR, but good crisis communications.
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Disney Attacks Scarlett Johansson Instead of the Facts
Actor Scarlett Johansson's lawsuit against the Walt Disney Company is turning out to be a blockbuster. Yet, the company's response is eliciting mostly thumbs-down reviews and providing an example of bad litigation communication. To its credit, Disney responded promptly and publicly. On the down side, it may have failed to consider the narrative arc.
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Crisis Communications in a Hostile Cyber Landscape
A few years ago, if a company suffered a cyberattack, the message they would relay was often: “We’re experiencing technical difficulties,” or “We’re dealing with a cyber incident.” But in today’s technology-first society, with ransomware and other cyberattacks so prevalent, crisis communication strategies have changed.
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Our Searchable Archive of Articles
Need an idea or an article about crisis management, public speaking, the internet, social media or the scores of other topics we cover in the Crisis Management Today newsletter that you're looking at this very moment? Or maybe you remember reading about something a few years ago but you can't remember when? We've aggregated over 700 articles that previously appeared on our blog or in this newsletter - and they are now all keyword searchable. Check it out here.
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The Great North American Solar Eclipse
Be sure to mark your calendars now for the total eclipse of the sun that will occur on April 8, 2024. And for our friends in Cleveland, you're directly in the path. Tens of millions of people are expected to travel to places within the narrow range of 100% totality when in the middle of the day it will become dark as night for about 4 minutes. For more information, click here.
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Attention School Board Members,
Superintendents & Attorneys
The Ohio School Boards Association (OSBA) and the Arizona School Boards Association (ASBA) have each entered into a strategic partnership with Hennes Communications to provide crisis management and communications services to public school systems throughout the States of Ohio and Arizona facing sudden challenges to their organizations’ reputations and operations. With this partnership, OSBA and ASBA member school leaders have access 365 days a year to expert crisis communications professionals.
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No one trains clients for high-stakes situations better than Hennes Communications. We can teach you how to communicate with power, mastering even the toughest interview, speech or presentation.
Call or email us today and ask us about crisis, media, spokesperson and presentation training/coaching for you, your top executives and managers.
Remember, it's usually not what you say, but how you say it. Never again go into a media interview unprepared or go before a hostile audience uncoached.
As the coronavirus situation begins to abate, we now offer this training in-person on a select basis or via Zoom and other video platforms. Please call for details
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8/25 Ohio Health Care Association
8/26 State Bar of Arizona
9/3 Northeast Lawyers Club
9/8 AZ School Boards Assoc. Law Conf.
9/9 Ohio Library Council
9/10 AZ School Boards Assoc. Law Conf.
9/14 Ohio Trucking Association
9/15 Ohio Public Transit Association
9/22 Fire & Emergency Manufacturers
& Services Association (Tampa)
9/23 Health Care Assoc. of Michigan
9/28 Ohio Schools Council/
G. Cleveland School Supt's. Assoc.
10/4 Ohio Schools Council/
G. Cleveland School Supt's. Assoc.
10/18 Winding Riv. Mg. Partner Bootcamp
10/21 Markham CPA
10/24 American Public Power Association
10/25 LeadingAge National Conference
10/25 State Bar of Arizona
11/3 Winding Riv. Mg. Partner Bootcamp
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11/7 Ohio School Boards Association
11/8 Ohio School Boards Association
11/11 CPA Firm Management Association
11/12 Catholic Diocese of Cleveland -
Principal's Leadership Conference
12/7 Cleveland Metropolitan Bar Assoc.
12/9 Richland County Safety Council
12/15 Cleveland Metropolitan Bar Assoc.
2022
1/19 Society of Financial Services Prof's
1/14 OH State Bar Leadership Academy
4/9 Gov't. Academy Conference/OSU
4/20 Ashland Area Safety Council
If you'd like to bring us in to speak at a conference or to your organization, either virtually or in-person, perhaps for your practice group, as a value-add for your existing clients or as a new business development event, please give Bruce Hennes a call at 216-321-7774.
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Hennes Communications
You have a situation.
We have a strategy.
Because the Court of Public Opinion is always in session.
www.crisiscommunications.com
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The Hennes Communications Team
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