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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
February 1, 2023
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Our Perspective

Memphis Police Department
Remarks Made by Memphis Police Chief in Aftermath of Tyre Nichols’ Death -  A Master Class for Crisis Communications
By Bruce Hennes, Hennes Communications
In the aftermath of the death of Tyre Nichols at the hands of five police officers, the Memphis Police Chief chose not to stand behind the usual “This is a matter under investigation.” Instead, she made remarks that were honest and blunt. Her outrage was evident, her message was clear -- and her remarks are a Master Class for communicating under extreme circumstances.
The White House
Why Did the Biden Team Fail to Use the Tenets of Basic Crisis Communications?
By Bruce Hennes, Hennes Communications
When the news broke that classified documents were found in President Biden's Delaware home, the PR pundits immediately criticized his handling of the situation. They pointed out that Biden and his staff waited too long to tell the public, didn't reveal all the information, and let CBS News break the story instead of taking control of the situation. But is it possible the Biden team made the right decision?

Our Guest Featured Columnist

When Comms & Legal Collide
When Legal and Communications Collide: Making the Right Choice
By Richard Levick, CEO, LEVICK
Speaking with journalists, shareholders, customers and stakeholders is easy when the going is good. But when things turn bad? Communication suddenly becomes much more challenging. Here’s a cheat sheet for CEOs and other decision makers responding publicly when things are moving in the wrong direction.

In the News

Alec & Hilaria Baldwin
Alec Baldwin Dodges Reporters
The tragic film-set shooting involving Alec Baldwin is back in the news because prosecutors say they will criminally charge the actor in the death of cinematographer Halyna Hutchins. An incident connected to the news raises a crisis question: When is it okay to give reporters the slip?
Layoffs and Communication: What NOT to Do
How a company handles the communications of a layoff can have an impact not only on the current workforce and future employees, but its overall reputation as well. And many companies are not so well handling layoffs. Leaders claim they believe in transparency and empathy, but they aren’t always showing it.
NIL campaigns
Avoiding Communication Crises with NIL Campaigns
As summer winds down, college students return to school and so begins the rally cries and pep band revelry for collegiate athletics. And this year student-athletes have more on the line. As always, there are scholarships and professional league recruiting. In addition, it’s the first full academic year that student-athletes have a chance to grow deep pockets through NIL (name image likeness) deals.
Board of directors
Are Boards Ready for the Next Crisis?
These are high times for high anxiety among leaders. Last week, many of them convened in Davos, Switzerland, for the World Economic Forum (WEF), and the new PwC Global CEO Survey released there revealed a lot of pessimism in the C-suite.
Top Secret
Sorry, That's Classified
Want to sound smart at dinner tonight?  There are only three official classifications in the U.S. government as they relate to information – Top Secret, Secret, and Confidential – ranked according to the potential national security harm done by the information’s unauthorized leak. 
pitching news media
Pitching Successfully in the ‘News-You-Can-Choose’ Media Environment
Brand marketers have an agenda—they want to sell products. However, a company’s agenda likely won’t interest audience members, much less journalists, if it isn’t rooted in purpose. When the response to your pitch is so what? you haven’t done your job.
mitigate exposure
Mitigate Exposures With an Enterprise Risk Management Strategy
Taking ownership of an association’s risk profile and proactively managing potentially crippling threats to the entity is sound governance. Identifying exposures and mitigating those risks is part of the enterprise risk management process. Here’s how to get started.

Our Upcoming Seminars            In Case You Missed It

2/2/23      Summit County Fire Chiefs Association
2/9/23       Rotary - Cleveland
2/17/23      Ohio State Bar Assoc. Leadership Academy
3/7/23        Aging Seniors Network East
3/21/23      Library of Michigan
3/28/23      Marshall County Schools
3/30/23      Cleveland Devel. Corp. Leadership Program
3/31/23      National School Boards Association
4/1/23        National School Boards Association
4/1/23        Consortium of State School Bd. Assoc's.
4/15/23      Neighborhood Leadership Devel. Program
5/3/23        Highland-Fayette-Clinton Safety Council
5/16/23      Library of Michigan
5/23/23      Winding River Mg. Partner Bootcamp
5/24/23      Ohio Health Care Association
6/12/23      Texas Health Care Association
6/14/23      Orrville Safety Council
6/21/23      Ohio Mayors Association
8/18/23      Coll. of Urban Affairs, Cleveland State Univ.
10/18/23    Ohio Municipal League

 Attorneys!  Looking for CLE, a Lunchtime Practice/Section Meeting or Client Event Speaker?
 Media Training - It's Time to Stop Putting It Off 
 Our Upcoming Speaking Events
 Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes 
 See What People are Saying About Hennes Communications
 7 Questions to Ask Before Hiring a Crisis Communications Firm
 The 6 Essential Rules for Lawyers Dealing with Reporters 
 Searchable Archive of Crisis Management and Crisis Communications Articles from Hennes Communications  

Media Training
Media Training for Attorneys and Their Clients – Done on Your Schedule and at Your Convenience – In-Person or Remote

Whether it’s a staff meeting on Teams, a webinar on Zoom, a private conversation on FaceTime or a short training video you record on WebEx, it’s not just what you say, but how you say it.  And if it’s an interview with a seasoned reporter, the stakes are even higher.  Our battle-tested, veteran media trainers will teach you how to effectively and succinctly deliver clear, concise messages and handle difficult questions. 
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7 Questions to Ask Before Hiring a Crisis Communications Firm
By Bruce Hennes, Hennes Communications
Almost every PR firm in the world now claims to offer crisis communications services — even if the firm doesn’t truly have experienced professionals on staff to deliver those services.  Here are seven simple questions you must ask before hiring a "crisis comm" firm.
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