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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
December 15, 2022
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This will be the last Crisis Management Today newsletter in 2022 as the
Hennes Communications team takes a break to refresh and prepare for a busy 2023.

From all of us at Hennes: we wish you a happy holiday season and new year!

Our Perspective

Mergers and Acquisitions
Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes
By Nora Jacobs, Hennes Communications
Our firm is best known for helping clients respond to crisis threats, emergencies and similar events where reputation is on the line.  However, not every situation is a crisis.  If you can see it coming, it might be better described as an issue.  But if you manage an issue using the same techniques as are used to manage a crisis, you might be able to keep an issue from turning into a crisis which then turns into a catastrophe.
Crisis Communications
7 Questions to Ask Before Hiring a Crisis Communications Firm
By Bruce Hennes, Hennes Communications
Over the last 20 years, we’ve learned six great lessons about crisis communications:  1. Crisis communications is often counter-intuitive from the practice of traditional PR.  2. Your bad news is more than likely going to break on social media, not on legacy media.  3. You can’t learn crisis communications from books, blogs, minor scrapes or small problems. 4. Quite often, we’re not just helping people figure out what to say, but instead helping them figure out what to do. 5. There must always be someone in the room willing to speak truth to power.  6. Almost every PR firm in the world now claims to offer crisis comm services — even if the firm doesn’t truly have experienced professionals on staff to deliver that service.  In this article, we offer seven questions you must ask before hiring a "crisis comm" firm.

In the News

What are Your Favorite Journalism Movies?
Anchorman, His Girl Friday, Absence of Malice, Network, Almost Famous, Citizen Kane...
What are your favorite journalism movies?  Poynter asked and here's what they found.
Elon Musk
Elon Musk Picked a War With Apple. Tim Cook’s Response Is a Stroke of Genius
Recently, Elon Musk turned his attention away from reviewing code just long enough to pick a fight with, of all companies, Apple. Musk, it appears, recently discovered that his plans to turn Twitter into a subscription business is at the mercy of both Apple’s App Store commission and its app review process.
Critical feedback
Emotionally Intelligent People Use a Simple 3-Word Phrase to Completely Change How They Deal With Criticism
If you’re in a position where you have to lead others, you’re going to get criticized. Sometimes, that criticism will be valid. Other times, it will be unjustified. But in either case, the criticism is valuable–because it gives you a window into how others see you and your leadership style.
Small talk
12 Magic Phrases to Make People Like You More (and End Awkward Small Talk for Good)
Small talk. It’s a challenge. It’s even harder now, after so many people have scaled back their human interactions during the pandemic. However, we have some good news. Small talk fills an important need, and it turns out that you can learn to make it come more naturally, and even prompt other people to like you as a result.
Response to reviews
Why Your Response To Reviews Matters So Much
Reviews can make or break a business, but whether the effect is good or bad hinges on how the business owner reacts. Learning to navigate a complex maze of positive and negative comments can be tricky business. Say the wrong thing and your problems get worse. But finesse a difficult situation with the right words in the right tone and you might hit a home run with winning results.  
Autograph Key
Bob Dylan Apologizes for Selling $600 Books Signed With Automated Autograph Machines
Bob Dylan and publisher Simon & Schuster apologized for selling books personally signed by Bob Dylan -- after fans realized the autographs were not authentic but were, instead, automated reproductions.
Explainer: What is the Metaverse?
In 2021, Facebook outlined its vision of the metaverse, going all-in and changing its name to Meta. This fueled speculation and experimentation. Several PR firms have launched metaverse practices, and some companies, especially those with younger audiences, already are staking claims in the virtual world.
Scripps College & Hennes Communications
New Partnership with Hennes Communications
Allows Seminar Participants to Earn Credit Toward Ohio University Online Graduate Certificate

A new partnership between Ohio University’s Scripps College of Communication and Hennes Communications will allow communication professionals the opportunity to earn one credit hour towards a 12-hour graduate certificate in crisis communication.  Anyone attending certain seminars taught by Hennes Communications, a crisis communications firm based in Cleveland, Ohio, can apply to convert one hour of that seminar to one credit hour that can be counted towards the online Scripps College crisis communication certificate.  Concurrent with the creation of this new partnership, Ohio University also announced that Bruce Hennes was appointed to the faculty as associate professor. 

Our Upcoming Seminars              In Case You Missed It

1/10/23      Greater Cleveland Safety Council
1/12/23      Rotary - Cleveland
2/17/23      Ohio State Bar Assoc. Leadership Academy
3/7/23        Aging Seniors Network East
3/21/23      Library of Michigan
3/30/23      Cleveland Devel. Corp. Leadership Program
3/31/23      National School Boards Association
4/1/23        National School Boards Association
4/1/23        Consortium of State School Bd. Assoc's.
4/15/23      Neighborhood Leadership Devel. Program
5/3/23        Highland-Fayette-Clinton Safety Council
5/16/23      Library of Michigan
5/23/23      Winding River Mg. Partner Bootcamp
6/14/23      Orrville Safety Council
6/21/23      Ohio Mayors Association
8/18/23      Coll. of Urban Affairs, Cleveland State Univ.
10/18/23    Ohio Municipal League

 Attorneys!  Looking for CLE, a Lunchtime Practice/Section Meeting or Client Event Speaker?
 Media Training - It's Time to Stop Putting It Off 
 Our Upcoming Speaking Events
 Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes 
 See What People are Saying About Hennes Communications
 7 Questions to Ask Before Hiring a Crisis Communications Firm
 The 6 Essential Rules for Lawyers Dealing with Reporters 
 Searchable Archive of Crisis Management and Crisis Communications Articles from Hennes Communications  

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