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There’s a reason we refer to our staff as our Crisis Management SWAT Team. Every member has deep, extensive experience helping clients successfully manage their response to potential and actual crisis threats. Click below to learn more about the expertise they bring to Hennes Communications.

Every crisis is different. That’s why we also maintain a stable of specialists who serve of counsel to our firm. Depending on the situation, we can assemble a customized team to respond to the specific challenges your situation presents. Consider them your SWAT Team on steroids. Click below to learn more about each of these seasoned professionals.

Bruce M. Hennes

Bruce M. Hennes is the Chief Executive Officer of Hennes Communications, a crisis management and crisis communications and litigation communications consulting firm based in Cleveland.

Short Bio for IntroductionsFor a short video of Bruce speaking, click here

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Thomas J. Fladung

Thom Fladung serves as managing partner for Hennes Communications. He brings more than 33 years of daily newspaper and digital media experience to the agency, having served as a top editor at some of the nation’s largest newspapers such as the Cleveland Plain Dealer and the Detroit Free Press. Over the past decade, Fladung has […]

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Nora Jacobs, APR

Nora Jacobs serves as senior vice president of Hennes Communications. She is an experienced crisis communications counselor with three decades of agency and corporate experience. Over the years, she has counseled top executives at companies, associations, nonprofits and professional service firms throughout the country on reputational issues and problems ranging from accidents, environmental concerns, product failures, criminal matters and activist attacks to reorganizations, management transitions and downsizings. She has a strong portfolio of client work in consumer and industrial products, healthcare, biotechnology, education and economic development.

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Howard Fencl, APR

Howard Fencl serves of counsel to Hennes Communications after more than 11 years on staff as vice president. Fencl brings more than 30 years of experience in public relations and in television news production and management. He is responsible for the development, management and implementation of communication strategies for clients of the firm, focusing on crisis communications, reputation management, media strategy, media training, and cross-platform media monitoring in on-air, on-line, social and mobile media.

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Scott Juba – Crisis Communications, Social Media and Web PR

Scott Juba serves of counsel to Hennes Communications. In his career, he has worked with numerous high-profile clients from across the world on issues involving crisis communications, reputation management, social media monitoring, social media strategy, communication strategy, search engine optimization and media relations.

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Clay Pacheco – Emergency Preparedness Planning & Training

As CEO of Emergency Preparedness Group, Clay Pacheco is of counsel to Hennes Communications, partnering with the firm to offer state-of-the-art crisis management training exercises and related consultations. Mr. Pacheco has more than 20 years of experience in emergency preparedness planning, training, and exercise programs. He has extensive experience in developing customized training and complex […]

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Scott Newell – Media Training & Public Affairs

A journalist since 1972, Scott currently freelances for several national television firms, including NBC News, ABC News, CBS News, The Today Show, Good Morning America, MSNBC and many others.
He is a familiar face to Northeast Ohioans after spending 18 years on the air at WKYC TV-3. His first job was reporter for The Detroit News.

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Dr. Peter Collins – Forensic Psychiatry & Threat Assessment Expert

Dr. Peter Collins has been the forensic psychiatrist with the Ontario Provincial Police, since 1995. From 1990 to 1995 he was a member of the first profiling unit of the Royal Canadian Mounted Police (Violent Crime Analysis Section) and was involved in the development of the Violent Crime Linkage Analysis System (ViCLAS). Since 1992 he […]

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“(Hennes Communication’s) media training is a must for corporate, civic and government leaders who are or may be in the media spotlight at any point in their careers. (Their) training prepared me for media interactions in every conceivable format, including daily print, magazines, radio, television and webcasting. Until I worked with (Hennes Communications), I had no understanding of the complexity and variability in each format and how to shape my message appropriately to maximize my impact. His ongoing coaching enables me to continue to improve my style, delivery and, bottom line, my impact. He also provided me with a series of easy-to-remember, highly effective tips to use on an ongoing basis; they have been invaluable in saving me from me. Most importantly, (they are) always available in a pinch.”
David J. Akers Executive Director Northeast Ohio Sourcing Office Read more testimonials