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Our Team

There’s a reason we refer to our staff as our Crisis Management SWAT Team. Every member has deep, extensive experience helping clients successfully manage their response to potential and actual crisis threats. Click below to learn more about the expertise they bring to Hennes Communications.

Every crisis is different. That’s why we also maintain a stable of specialists who serve of counsel to our firm. Depending on the situation, we can assemble a customized team to respond to the specific challenges your situation presents. Consider them your SWAT Team on steroids. Click below to learn more about each of these seasoned professionals.

Bruce M. Hennes

Bruce M. Hennes is the Chief Executive Officer of Hennes Communications, a crisis management and crisis communications and litigation communications consulting firm based in Cleveland.

Short Bio for IntroductionsFor a short video of Bruce speaking, click here

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Thomas J. Fladung

Thom Fladung serves as managing partner for Hennes Communications. He brings more than 33 years of daily newspaper and digital media experience to the agency, having served as a top editor at some of the nation’s largest newspapers such as the Cleveland Plain Dealer and the Detroit Free Press. Over the past decade, Fladung has […]

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Nora Jacobs, APR

Nora Jacobs serves as senior vice president of Hennes Communications. She is an experienced crisis communications counselor with three decades of agency and corporate experience. Over the years, she has counseled top executives at companies, associations, nonprofits and professional service firms throughout the country on reputational issues and problems ranging from accidents, environmental concerns, product failures, criminal matters and activist attacks to reorganizations, management transitions and downsizings. She has a strong portfolio of client work in consumer and industrial products, healthcare, biotechnology, education and economic development.

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Howard Fencl, APR

Howard Fencl serves as vice president for Hennes Communications. Fencl brings more than 30 years of experience in public relations and in television news production and management. He is responsible for the development, management and implementation of communication strategies for clients of the firm, focusing on crisis communications, reputation management, media strategy, media training, and cross-platform media monitoring in on-air, on-line, social and mobile media.

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Stephanie H. York, J.D.

Stephanie York serves as vice president at Hennes Communications.  She brings 25 years of legal, governmental, hospital, political, digital media and public relations experience to the agency.  York heads up the firm’s satellite office, in the heart of downtown Akron, Ohio. York specializes in crisis communications, crisis management, litigation communications, issues management, media relations and […]

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George Snider – Crisis Communications
& Issues Management

George Snider brings to clients over 40 years’ experience in corporate America, having held senior positions in issues management, public affairs and marketing. A graduate of Yale University in its honors political science program, George served as an officer in the U.S. Army for two years and afterward in the Reserve.  He began his business career […]

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Scott Juba – Social Media and Web PR

As the president of Radar Public Relations & Consulting LLC, a firm specializing in the strategic use of social media, Scott Juba understands the unique opportunities and challenges that Internet platforms pose to organizations during a crisis.

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Clay Pacheco – Emergency Preparedness Planning & Training

As CEO of Emergency Preparedness Group, Clay Pacheco is of counsel to Hennes Communications, partnering with the firm to offer state-of-the-art crisis management training exercises and related consultations. Mr. Pacheco has more than 20 years of experience in emergency preparedness planning, training, and exercise programs. He has extensive experience in developing customized training and complex […]

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Scott Newell – Media Training & Public Affairs

A journalist since 1972, Scott currently freelances for several national television firms, including NBC News, ABC News, CBS News, The Today Show, Good Morning America, MSNBC and many others.
He is a familiar face to Northeast Ohioans after spending 18 years on the air at WKYC TV-3. His first job was reporter for The Detroit News.

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Dr. Peter Collins – Forensic Psychiatry & Threat Assessment Expert

Dr. Peter Collins is the operational forensic psychiatrist with the Threat and Behavioural Assessment Team, Criminal Behaviour Analysis Section of the Ontario Provincial Police. Peter is also the consultant forensic psychiatrist with the Royal Canadian Mounted Police “O” Division Integrated National Security Enforcement Team and since 1992 he has been a member of the crisis […]

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Beth Hallisy, APR, Fellow PRSA

Beth Hallisy is a communications strategist with 30 years’ experience in crisis and change communications, issues management, executive positioning, internal communications, media relations, event management and digital/social media strategy. She has counseled clients through labor strikes, M&A activity, downsizings, restructurings, security (data) breaches, corporate misconduct, product recalls,  accidents, explosions, enterprise system/process changes, and other high-stakes […]

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“When Superstorm Hurricane Sandy hit we were ready. BlueBridge Networks is in the business of keeping businesses in business, so we turned to our playbook and lessons learned – the lessons and advice of Bruce Hennes. First: stay in front of the issue. Second: control the message. Third: tell the truth and tell it often. Having had the benefit and advantage of hearing Bruce at American Red Cross Business Emergency Preparedness Seminars, we were trained and prepared to execute our Disaster Recovery - Business Continuity Plan. Now, more than ever, we fully recognize the importance of communication plans in a successful and seamless event resolution. (Hennes Communications) understands the Court of Public Opinion and can help any organization from a tactical and strategic perspective in the arena of crisis communication. We were able to walk through lessons learned as a team and applied them to our situation. And when we triggered that plan, (the Hennes Communications) team reassured us that our approach was wise, with reminders to refine the message and bring proper closure.”
Kevin Goodman Managing Director Partner BlueBridge Networks Read more testimonials