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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
September 1, 2019
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Due to the American Labor Day Holiday, this is an
abbreviated version of our usual newsletter.

Our Perspective

Want a good answer?  Know the question.
Want a Good Answer Amid a Crisis?  Know the Question Before It's Asked.
By Thom Fladung, managing partner, Hennes Communications: The Q&A session is a staple of leadership, whether those questions come at you in employee meetings, community forums or in an interview with a journalist.  It can be challenging in any setting. But doing a Q&A amid a crisis or serious issue your company or organization is facing ratchets up the degree of difficulty.  As with so many situations involving crisis management and crisis communications, the keys are preparation and practice. Make the practice real. Forget the easy questions. Prepare for the toughest questions – the ones you don’t want to answer. Because those are the ones you’ll be asked, whether by nervous employees, community activists or a veteran reporter who’s spent a lifetime learning how to ask the toughest questions.  Here are three ways to prepare and anticipate thorny questions before they’re asked.

In the News

Crisis Communications for Hurricanes
How the Medical University of South Carolina, a 700-bed medical center with six colleges, honed its crisis communications strategy and methodology and was able to continue operations during Hurricane Florence last September.
Be Prepared.  Not Scared.  September is National Preparedness Month.
“It’s never too late to plan and prepare for disasters,” Ohio Governor Mike DeWine said. “Emergencies and disasters can happen anywhere, at any time, often without any warning. National Preparedness Month is a good time for individuals and organizations to take steps to be better prepared for the next disaster.”


Q: What’s the difference between a public relations firm and a crisis communications firm?
A:  Public relations is the practice of deliberately managing the spread of information between an individual or an organization (such as a business, government agency, or a nonprofit organization) and the public.  Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. For the rest of this piece, click here.

Got a question about crisis communications, issues management or reputation management? We’ve got the answers. Send your question  to

Upcoming Speaking Events

9/11   Orrville, Ohio Safety Council
9/17   NE Ohio Regional Library System (Cleveland)
9/17   InternationalUnion of Marine Insurance (Toronto, Canada)
9/18   Federal Emergency Management Agency Midwest Conference (Chicago)
9/18   Wickens Herzer Panza (Cleveland)
9/19   Bober Markey Fedorovich (Akron)
9/23   Mecklenburg County Bar Association (Charlotte, NC)
9/25   FLUX (Akron)
9/25   National Association of Bar Executives (Cleveland)
9/26   Arizona State Bar Association (Phoenix)
9/27   Consortium of Metro Bars Association (Phoenix)
View More Events

Short Takes

The Photography of Margaret Bourke-White  The Atlantic

10 Body Language Hacks to Project Leadership Presence on Video  CommPro

Improving the Effectiveness of Crisis Leadership  Continuity Central

4 Media Training Tips  Levick
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