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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
September 1, 2022
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Our Perspective

Reputation management
Lawyers, Demigods, Outrage Management & Crisis Communications
By Thom Fladung, Hennes Communications
Attorneys have persuasive arguments for tailoring a strategy completely around the court of law. Staying out of jail or avoiding paying multimillion-dollar lawsuit damages are, after all, powerful motivators. But saving your reputation also should be a powerful motivator – especially since reputation is a crucial asset.
Free Webinar - Getting to the Truth: How to Detect Fake News
Thursday, October 13th, 2022 | 12:00 - 1:00 PM Eastern Daylight Time (GMT-4)
Presenter:  Thom Fladung, Hennes Communications

In the digital media era, when information – true and false – travels in seconds, fake news has become a prevalent challenge in society.  This webinar delves into the history of fake news, explores how we are living through a second coming of Yellow Journalism and provides practical tips for how to recognize fake news – and avoid spreading it.  This webinar is sponsored by the Cleveland Metropolitan Bar Association, but non-attorneys will find this to be of interest.  If you do not need Continuing Legal Education credits, there is no fee to attend.

Featured Columnists

Dr. Peter Sandman   Language: The Importance of Precision & Avoidance of Traps
Introduction by Bruce Hennes, Hennes Communications
Whether you’re in health care, education, law, politics, the press – or just a regular person trying to keep up with all the words that get thrown at you and your family from the left, from the right, from those who offer help or from those who wish to harm – it’s nearly impossible to decide the right course of action without having correct, precise information.  If you use words that will likely be misunderstood, you should not pretend later that you were clear and “the public is confused.”
Student Technology
David Wolowitz   K-12 New Technologies = New Risks
Just as technology has transformed classroom learning and school operations, so too has it opened up areas of risk. Given that schools’ reliance on technology will continue to grow, it’s important that school leaders review their processes to ensure they mitigate risk in these key areas. 

In the News

Football & Helmet
Inside Fox Sports’ Controversial Hire of Urban Meyer
For the uninitiated, there’s something in the media world known as the Friday news dump. If you have news that you might feel sheepish about announcing, you wait until late on Friday — when everyone is headed out for the weekend — to make your announcement. 
The 9 Rules for True Apologies
You don’t need to be an expert on the subject to recognize when a bad apology flattens you.  Here’s a list of the nine essential ingredients of a true apology. The next time you need to offer an apology—or are on the receiving end of an apology that doesn’t cut it—remember these guidelines.
Media Smear
Experiencing a Media Smear
We often counsel clients who have been wrongly accused to tell their side and do everything possible to get ahead of the story.  But sometimes, there aren’t any good choices, especially if the client’s most prized possession is his or her integrity.  While we can't vouch for this man’s integrity, we thought his story was worth a read.  We hope you agree.
Fake News
Can You Inoculate People Against Misinformation Before They Even See it? This Study Says Yes
From the COVID-19 pandemic to the war in Ukraine, misinformation is rife worldwide. Many tools have been designed to help people spot misinformation. The problem with most of them is how hard they are to deliver at scale.
The Evolution of Crisis Communications in Banking
Banks are more vulnerable than ever to a wide range of potential crises. These crises are often exacerbated by 24/7 news cycles, volatile social media and unprecedented social, economic and geopolitical disruption. Against this backdrop, banks must shore up their crisis communications efforts if they are to confidently implement strategy, maintain resilience and manage reputation. 

 Our Upcoming Seminars              In Case You Missed It

9/1/22        LeadingAge Ohio 
9/7/22        Arizona School Attorneys Association

9/8/22        Arizona School Boards Association
9/14/22      Ohio State Bar Association
9/21/22      Fire & Emergency Manufacturers Assoc.
9/22/22      Texas School Attorneys Association

10/12/22    Ohio Municipal League
10/13/22    Cleveland Metropolitan Bar Association
10/25/22    Winding River Managing Partner Bootcamp
10/28/22    CAK Safety Council
11/8/22      National Sales & Marketing Executives
11/13/22    Ohio School Boards Association

11/14/22    Ohio School Boards Association
11/29/22    Florida School Boards Association
11/30/22    Florida School Boards Association
12/14/22    Cleveland Metropolitan Bar Association
3/30/23      Cleveland Devel. Corp. Leadership Program
4/15/22      Neighborhood Leadership Devel. Program
5/3/23       Highland-Fayette-Clinton Safety Council
8/18/23     Coll. of Urban Affairs, Cleveland State Univ.

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