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Crisis Communications

Communicating During a Crisis

Your firm or agency is in trouble… your CFO has been arrested… hackers compromise confidential data… your product is recalled… a tank of toxic chemicals leaked and the plume is spreading… the pressure is on… the camera crew is at the door….

When it happens to you, your business or your agency, how will you tell your employees? Your customers and vendors? What will you say to your neighbors and local elected officials?

Hennes Communications has handled crisis communications for organizations of all types, including:

  • Product recalls
  • Health, safety and environmental concerns
  • Criminal and sexual misconduct
  • Financial and corporate controversies
  • Internet attacks and workplace issues

We can help you develop the appropriate strategy for responding to any crisis, large or small. We’ll work with you to develop appropriate messages and then help you put a strategy in place. We’ll help you identify the best methods to get the word out – face-to-face meetings, web postings, text messages, emails, letters, phone calls, social media, and traditional media. And then we’ll help you monitor reactions and respond appropriately.

Hennes Communications’ Crisis Communication SWAT Team is also adept at media relations. We can help you manage interactions with the media, both proactively and reactively.

Contact one of Hennes Communications’ crisis communications experts today.

Facebook Adopts ‘Community Standards’ – Have You?

May 16th, 2018

By Thom Fladung/Hennes Communications Facebook recently revealed what content it’s going to allow[...]

Are Women Leaders More Calm In A Crisis? 6 Tips On Keeping Cool

May 5th, 2018

From Michelle Weldon, writing in Take the Lead: Gender may or not play a role in how a leader han[...]

After a Slow Start, Starbucks Mounts a Textbook Response to Events in Philadelphia

May 5th, 2018

[By Nora Jacobs, Hennes Communications] Starbucks is certainly no stranger to controversy.  Past [...]

The Hanging Judge of the Court of Public Opinion

April 27th, 2018

[by Howard Fencl, Hennes Communications] When the charges you face are shocking and severe – damning[...]

“Working in an organization that manages a high level of risk every day means that the potential for a crisis is always with us, no matter how much we try to prepare. Knowing the staff at Hennes Communications is just a phone call away has made a huge difference to us. Your immediate response, expert guidance, understanding of our mission and genuine concern for the well-being of the organization is truly invaluable. I’m so grateful for your past help and glad to know you will be there for us whenever you’re needed!”
Nancy J. Kortemeyer Asst. VP - Marketing & PR Beech Brook, Cleveland Read more testimonials

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