small-logo
Need help now? Call 216.321.7774

Crisis Communications

Communicating During a Crisis

Your firm or agency is in trouble… your CFO has been arrested… hackers compromise confidential data… your product is recalled… a tank of toxic chemicals leaked and the plume is spreading… the pressure is on… the camera crew is at the door….

When it happens to you, your business or your agency, how will you tell your employees? Your customers and vendors? What will you say to your neighbors and local elected officials?

Hennes Communications has handled crisis communications for organizations of all types, including:

  • Product recalls
  • Health, safety and environmental concerns
  • Criminal and sexual misconduct
  • Financial and corporate controversies
  • Internet attacks and workplace issues

We can help you develop the appropriate strategy for responding to any crisis, large or small. We’ll work with you to develop appropriate messages and then help you put a strategy in place. We’ll help you identify the best methods to get the word out – face-to-face meetings, web postings, text messages, emails, letters, phone calls, social media, and traditional media. And then we’ll help you monitor reactions and respond appropriately.

Hennes Communications’ Crisis Communication SWAT Team is also adept at media relations. We can help you manage interactions with the media, both proactively and reactively.

Contact one of Hennes Communications’ crisis communications experts today.

What Customers Need to Hear from You During the COVID Crisis

May 30th, 2020

From Jill Avery and Richard Edelman, writing for the Harvard Business School... As the COVID-19 vir[...]

The Importance of Understanding and Fulfilling the Duty of Reasonable Care When Reopening School

May 30th, 2020

From our good friend, David Wolowitz at McClane Middleton.  While aimed primarily at independent sch[...]

Crisis Communication: 5 Steps for Damage Control

May 30th, 2020

By Thom Fladung, Hennes Communications, writing for The Wisconsin Lawyer: Attorney Andy Phillips,[...]

Making Customers, Clients , Patients & Diners Wear Face Masks

May 25th, 2020

First, they said don't wear masks.  Then they said it was OK to wear masks.  And now they're telling[...]

“Working in an organization that manages a high level of risk every day means that the potential for a crisis is always with us, no matter how much we try to prepare. Knowing the staff at Hennes Communications is just a phone call away has made a huge difference to us. Your immediate response, expert guidance, understanding of our mission and genuine concern for the well-being of the organization is truly invaluable. I’m so grateful for your past help and glad to know you will be there for us whenever you’re needed!”
Nancy J. Kortemeyer Asst. VP - Marketing & PR Beech Brook, Cleveland Read more testimonials

Contact Us

Your name Organization name Describe your situation Your phone number Your email address
Leave this as it is

Subscribe to Our Crisis Management Today Newsletter

* indicates required

We promise we will never sell or distribute your name or contact information.

View Newsletter Archive