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The Club That No One Wants to Join

From Elaine Godfrey, writing in The Atlantic – Frank DeAngelis, the former principal of Columbine High School, wears two silver medallions around his neck at all times: a crucifix and a Virgin Mary pendant. He wears them because they keep him tethered to reality. Every time DeAngelis hears about a mass shooting in America, he […]

Claim Control Over Your Media Interview – Part 2

By Howard Fencl, Hennes Communications – Blame your mom and dad. From day #1, we’re all taught that it’s polite to answer questions when we’re asked. Answer your parents’ questions. Answer your teacher’s questions. Answer your boss. So, our knee-jerk reflex when we wind up doing an interview with a reporter? Dutifully answer the questions. […]

Understanding and Managing Your Next Crisis: A Communications Playbook for Law Enforcement

By Thom Fladung, Managing Partner, Hennes Communications, and Terry R. Derden, Chief Legal Advisor, Ada County Sheriff’s Office, Idaho One of the worst phone calls for any sheriff or chief is learning they have an officer down or that an officer took someone’s life. Most law enforcement executives have a solid plan for the immediate […]

You Won’t Make It If You Fake It

By Bill George for Harvard Business School – The cover of last January’s Harvard Business Review featured the subhead, “When it’s OK to fake it till you make it.” “Faking it” is the antithesis of authentic leadership. Following this advice is the most likely path to failure as a leader. You cannot act like a leader […]

Social Media: Information Communicator or Destroyer?

By Harshita Chandgothia for ASA Institute for Risk and Innovation – In this digital age, the number of ways to disseminate information has grown exponentially over the last two decades. The internet has gone from an era of Netscape browsers and dial-up connections to an infinite hydra of constantly updating social media sites, with thousands […]

The Important Roles War Rooms Play Before And During A Business Crisis

By Edward Segal for Forbes – News that England’s National Health Service said that it will establish war rooms to help prepare for and respond to the impact of the coming winter underscores the important role the command centers can play in managing crises. “These centers will be expected to manage demand and capacity across the entire country by […]

There But For the Grace of God Go I

From our friend and colleague, Richard Levick, CEO of Levick, a thoughtful piece that we hope you’ll find worthy of a read and a pass-along to friends. If you don’t stick to your values when they’re being tested, they’re not values — they’re hobbies.” – Jon Stewart The Corporate Social Compact If we have learned […]

How the U.S. Men’s Soccer Captain, 23, Delivered a Pitch-Perfect Response

By Seth Arenstein for PRNEWS As PR pros know well, communicating isn’t difficult, until it is. Even the media-trained make mistakes, say things they regret, forget a key talking point, let a journalist’s question, or something else, distract them. Press conferences sometimes are especially difficult. Communicators urge executives that ignoring everything but the questioner is the best […]

Social Media and Information Warfare: The New Warfront

By Tiffany Pham for the ASA Institute for Risk and Innovation American citizens in the Vietnam war era first witnessed–via journalism and televised news–the realities of war, much to their horror. But in the context of modern warfare, social media now competes with these “filtered” mediums. Rather than being used solely to relay news and […]

Layoffs and Communication: What NOT to Do

By Nicole Schuman for PRNEWS With talk everywhere of a possible recession and economic instability around the globe, corporate layoff announcements seem more prevalent. Several days ago, Ford confirmed cutting 3,000 jobs. Apple laid off around 100 recruiters as it prepared for a hiring slowdown. Wayfair reported a loss of 870 jobs as it reacts to declining sales. Even as the […]

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