Though the title of this newsletter is Crisis Management Today, regular readers know that we look at communications from a wide variety of angles. Whether a letter to stakeholders, a text message, television ad, blog piece, book, newspaper article, TV show, documentary or movie, words and pictures come together to create or reinforce a narrative. […]
Thanks to Mary Flood for this article… Whether reporters are calling about a crisis or just to tap your expertise, here are the six things all lawyers should know before talking to the press. An unanswered or botched media call can be a nightmare, or at the very least a lost opportunity for advocacy for […]
No matter how meticulously prepared you are, you should be prepared for what Robert Jackson says below. “I used to say that, as Solicitor General, I made three arguments in every case. First came the one I had planned – as I thought logical, coherent, complete. Second was the one I actually presented – interrupted, […]
From Seth Arenstein at PRNews Online… How can you get your executive or organization quoted in a national media outlet? It’s a defining question for PR pros at companies and institutions of all sizes. One way is pitching a story about something an executive or company is doing locally that may have national implications, says […]
This newsletter often writes about the subject of apologies. Good apologies, fake apologies, non-apologies, along with examples and critiques. Jason Gay from the Wall Street Journal, is arguably one of the best sports writers in the country. Here’s his take on a recent apology by New England Patriots coach Bill Belichick. ——————————————– Belichick Means Never […]
Do you remember the 2009 swine flu pandemic, also referred to by the media as the H1N1 flu? I remember two things quite distinctly: As this flu crossed borders, infecting 700 million to 1.4 billion people — or 11 to 21 percent of the global population of 6.8 billion at the time — thankfully, the […]
By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information. That’s also when damaging misinformation and […]
by Howard Fencl, Hennes Communications Come on, people! We’re more than two years into Zoom as our proxy conference room, yet I’m seeing a disturbing uptick of on-camera antics that would have been red-faced embarrassing in the button-down face-to-face business meetings of olden times. Whether it’s Zoom, Teams, WebEx – you name the video conferencing […]
From Theresa Hurley at the University of San Francisco… Because of the Covid19 pandemic meeting restrictions that started in March 2020, almost all nonprofit boards had to move to virtual board meetings. Through a literature review, expert interviews and a survey of nonprofit association Executive Directors, Chief Executive Officers and board members, this capstone explores […]
From Sophie Maerowitz, writing for PR News… Yesterday (Oct. 31), White House Press Secretary Jen Psaki disclosed that she contracted COVID-19. In a statement posted to Twitter and published by the Associated Press, Psaki shared the circumstances of her positive COVID test result, as well as the actions she has taken since. The timing and content of Psaki’s […]