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Forget Storytelling. CEOs Must Learn Better Crisis Communication

Published by Tony Jaques for Managing Outcomes When responding to a crisis or a major issue, CEOs need to speak clearly, with authority and empathy. What then to make of the latest advice from consultants McKinsey, whose expert on “go-to-market and omnichannel strategy, agile sales and marketing transformation” proposes that Chief Executives should be their […]

Leading in a Crisis: Committing to Clear Crisis Communications

Why ‘meaning-making’ matters In every crisis, it is essential that government and public sector leaders provide a compelling story. A good crisis narrative teaches the public about the realities of the predicament. It conveys what leaders know, do not know and cannot know, and what they are doing to figure out as much as possible. […]

5 Reasons It’s Time to “Unlike” Social Media for Risk Management

An article from Security Magazine For many organizations, it was déjà vu this March. Meta’s platforms Facebook and Instagram experienced outages on Tuesday, March 5th that lasted approximately two hours, coinciding with Super Tuesday voting in 16 states. And today, LinkedIn experienced an outage impacting thousands of users around the globe. It’s not the first time outages of this magnitude […]

What’s With the Rise of “Fact-Based Journalism”?

By Philip M. Napoli and Asa Royal for Nieman Lab Here’s a term you may be hearing with increasing frequency: “Fact-based journalism.” The Associated Press uses it in fund-raising appeals, as does ProPublica, and our local NPR affiliate. The National Association of Broadcasters and the Corporation for Public Broadcasting both describe themselves as purveyors of “fact-based journalism” in their public relations materials. Even […]

3 Ways to Clearly Communicate Your Company’s Strategy

By Constantinos C. Markides and Andrew MacLennan for Harvard Business Review A pilot once told us a story about an accident on an early morning flight in the 1950s. As the aircraft accelerated to take off, the captain noticed his flight engineer’s sullen expression and called out, “Cheer up, George.” But in his sleepy state, […]

Speaking Out or Staying Silent: A Guide to Creating Communications Plans for Bars

By Nick Hansen for the American Bar Association “If you can see it coming, it’s not a crisis,” said Bruce Hennes, CEO of Hennes Communications, to audience members at his 2024 Bar Leadership Institute workshop “Speaking Out or Strategic Silence? Organizational Approaches to Issuing Public Statements.”Hennes, along with Cleveland Metropolitan Bar Association (CMBA) CEO Becky […]

Three Must-Haves in Your Next Press Release

By Matt Petteruto for PR News As the media landscape continues to change at a dizzying pace, it can be difficult for PR and communications pros to keep pace. Layoffs continue to mount, while the manner in which news is delivered and consumed by audiences is constantly evolving. Despite these rapid changes, one thing remains for […]

This Is What AI Thinks People Look Like Based on Their Job

By Jessica Stewart, writing for My Modern Met… According to AI, most professionals look like models or actors. Or, at least, that’s what it seems like in the new series of Midjourney-generated images by BuzzFeed writer Angelica Martinez. She asked the AI image generator what an average person looks like based on a variety of […]

By | May 19, 2024 | AI

Protecting Reputation: Steps to Take in the Face of Leaked Internal Memos

By Eric Rose writing for PR News… This recent headline would make any crisis communicator cringe: “Amazon’s plans to advance its interests in California laid bare in leaked memo.” The story, which unfolded through a leaked internal memo, shed light on Amazon’s growth strategy in the Southern California region and its 2024 internal community outreach plans. […]

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