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Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith

By Nora Jacobs, Hennes Communications The recent employee protest at home-goods retailer Wayfair involving furniture sales to a company that will outfit a new migrant detention center in Texas has generated national media attention. It also prompted a discussion with one of our clients who is about to embark on a vulnerability audit with us […]


An Independence Day Salute to Our Founding Fathers of Fake News

By Thom Fladung/Hennes Communications This 4th of July, amid the fireworks, hot dogs and parades, let’s remember another grand American tradition: making stuff up. Or, as John Adams noted with delight in his diary in 1769, he’d spent the evening in “a curious employment. Cooking up Paragraphs, Articles, Occurrences etc. – working the political Engine!” […]


A Major League Crisis – and How a TV News Producer Attacked it with a Roll of the Dice

[by Howard Fencl, Hennes Communications] Cleveland’s getting ready for another turn in the national spotlight with the 2019 Major League Baseball All-Star game. There’s a lot of revitalization to show off to national media doing sidebar travelogue pieces on the city. Where else can you find a town celebrating its river’s miraculous recovery 50 years […]


Tactical and Operational Threat Assessment

By Bruce Hennes, CEO, Hennes Communications The scribbled threat on the bathroom mirror.  The cryptic email.  The whispered voicemail.  The strange guy with the backpack.  The employee who’s going to be fired next week…will he or she do something harmful to themselves or others? More often than not, we get calls from potential clients seeking […]


How Best to Convey “Executive Presence” Non-Verbally

By Dan Hill, from Sensory Logic: From U.S. presidents to NFL quarterbacks, I’ve studied their signature facial expressions—looking for the patterns that indicate success. Maybe you weren’t the first choice for the C-suite corner office you now have, but surely you weren’t the 199th overall pick for the job (like the New England Patriot’s Tom Brady). […]


6 Questions on the Power — and Limits — of Litigation Communications

The majority of work referred to Hennes Communications comes from attorneys, who are often “first responders” when bad things happen to good companies and organizations.  Subsequently, we’re often retained by the attorney or law firm in order to help assist them in preparation for trial.  It’s called “litigation communications” and here’s a great piece on […]


Grappling with Social Media

From Thom Fladung, managing partner of Hennes Communications, writing for Smart Business: Watch what happens when a business, organization or news outlet removes a user’s post from a Facebook page, website or comment string. “Censorship!” “You’re violating my free speech rights!” “You’re trashing the First Amendment!” Well, no. None of that has happened.  The laws […]


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