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The Mournful Heart of It’s a Wonderful Life

Though the title of this newsletter is Crisis Management Today, regular readers know that we look at communications from a wide variety of angles.  Whether a letter to stakeholders, a text message, television ad, blog piece, book, newspaper article, TV show, documentary or movie, words and pictures come together to create or reinforce a narrative. […]


By | January 17, 2022 | Media Culture

The Six Essential Rules for Lawyers Dealing with Reporters

Thanks to Mary Flood for this article… Whether reporters are calling about a crisis or just to tap your expertise, here are the six things all lawyers should know before talking to the press. An unanswered or botched media call can be a nightmare, or at the very least a lost opportunity for advocacy for […]


How Well Are You Prepared?

No matter how meticulously prepared you are, you should be prepared for what Robert Jackson says below. “I used to say that, as Solicitor General, I made three arguments in every case. First came the one I had planned – as I thought logical, coherent, complete. Second was the one I actually presented – interrupted, […]


By | January 17, 2022 | Best Business Practices

Belichick Means Never Having to Say You’re Sorry

This newsletter often writes about the subject of apologies.  Good apologies, fake apologies, non-apologies, along with examples and critiques.  Jason Gay from the Wall Street Journal, is arguably one of the best sports writers in the country.  Here’s his take on a recent apology by New England Patriots coach Bill Belichick. ——————————————– Belichick Means Never […]


To Rebuild Trust, CDC Should Consider Going Back to What Used to Work Well: Subject Matter Experts Explaining Complexities Candidly for As Long As It Takes

Do you remember the 2009 swine flu pandemic, also referred to by the media as the H1N1 flu?  I remember two things quite distinctly: As this flu crossed borders, infecting 700 million to 1.4 billion people — or 11 to 21 percent of the global population of 6.8 billion at the time — thankfully, the […]


Why Should a Government Agency Reach Out To a Crisis Communications Firm?

By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information.  That’s also when damaging misinformation and […]


Put Down The Pastrami: Zoom Performance Tips Two Years On

by Howard Fencl, Hennes Communications Come on, people! We’re more than two years into Zoom as our proxy conference room, yet I’m seeing a disturbing uptick of on-camera antics that would have been red-faced embarrassing in the button-down face-to-face business meetings of olden times. Whether it’s Zoom, Teams, WebEx – you name the video conferencing […]


You’re On Mute – How the Shift from In-person to Virtual Board Meetings Impacts Board Governance and Communication in Nonprofit Associations

From Theresa Hurley at the University of San Francisco… Because of the Covid19 pandemic meeting restrictions that started in March 2020, almost all nonprofit boards had to move to virtual board meetings. Through a literature review, expert interviews and a survey of nonprofit association Executive Directors, Chief Executive Officers and board members, this capstone explores […]


By | December 5, 2021 | Best Business Practices

Psaki Statement Offers a COVID Disclosure Guide for PR Pros

From Sophie Maerowitz, writing for PR News… Yesterday (Oct. 31), White House Press Secretary Jen Psaki disclosed that she contracted COVID-19. In a statement posted to Twitter and published by the Associated Press, Psaki shared the circumstances of her positive COVID test result, as well as the actions she has taken since. The timing and content of Psaki’s […]


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