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Crafting First Statement in Crisis Situations: What To Say and When to Say It

By Nora Jacobs, Hennes Communications For organizations responding to sudden, catastrophic crisis events, one of the most challenging decisions to make involves determining what to say and when to say it. Wait until all the facts have been gathered and you risk not being part of the critical first news cycle, which often sets the […]

Crisis-Response Statements Are Never Like Garanimals

By Hinda Mitchell for PR News Founded in 1972, Garanimals is a clothing line for children. At its outset, Garanimals offered a mix-and-match way of combining kids’ shirts and pants just by matching the tags. Garanimals came to mind after spotting a recent essay that contained recommendations for crafting a PR crisis response statement. It […]

How Sincere Is Will Smith’s Video Apology?

By Kareem Abdul-Jabbar Four months after slapping Chris Rock in front of millions of people, Will Smith has posted an emotional video apology asking for forgiveness and understanding. Undoubtedly, the question in many people’s minds is whether the apology is a sincere expression of remorse or a desperate attempt to salvage an imploding career. Following […]

How to Rebuild a Damaged Reputation

By Ernie Smith for Associations Now   Not everyone has a perfect professional track record. Maybe a failed initiative or a connection to a corrupt organization earlier in your career is holding you back, or perhaps a criminal record is proving hard to get past. Or maybe you were simply inexperienced and needed time to build your […]

5 Pitfalls of Restaurant Review Management

By Avi Goren, Co-Founder & CEO, Marqii, for CommPro In 2021, 94% of consumers surveyed by ReviewTrackers said that a bad review convinced them to avoid a business. Not only that, but according to Search Engine Land report, companies with more reviews generate 54% greater revenue. Reviews can make or break a company. In the modern digital age, […]

Do You Sound Like a Leader?

By Carol Kinsey Goman, Ph.D., for CommPro In 2002, a Stanford University professor made audiotapes of physicians and their patients in session. Half of the doctors had been previously brought to court for malpractice. She then played the tapes for her students, who were able to determine which physicians had been sued. But here’s the […]

How to Admit You’re Wrong; Admitting Wrongdoing Isn’t a Failure, It’s an Opportunity

By Allie Volpe for Vox   Julia Strand was confident in her scientific findings when they were published in 2018. Strand’s research showed that when a circular beacon of light was present in a noisy setting, people expended less energy listening to their conversation partner and responded quicker than without the light. The feedback was […]

Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting and the Lawdragon Hall of Fame

Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the 2022 Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders. Hennes Communications, founded in 1989 and located in Cleveland, Ohio, is one of the […]

Crisis Communications Strategies for an Always-On Media Environment

By Bruce Hennes, Hennes Communications If you’re a regular reader of this newsletter, you know we’re constantly encouraging you to have a crisis management/crisis communications plan in-place before something happens. We are also constantly reminding you understand that you only have minutes to respond to a crisis situation; to train and test your team; to […]

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