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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
May 1, 2023
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Our Perspective

Mergers & Acquisitions
How to Use Crisis Communications Principles to Effectively Share News of Closures, Consolidations, and Downsizing
By Nora Jacobs, Hennes Communications
Business closures, consolidations and downsizings can be difficult decisions for organizations to make. These decisions can affect employees, clients, vendors, and local officials, and can have a significant impact on the reputation of the organization. To effectively communicate these decisions, a comprehensive communication strategy is necessary, much like those used during actual crises. This strategy should be designed to maintain support among stakeholders, including those who may be directly impacted by the changes. Here, we explore crisis communications principles that can help organizations share bad news effectively while minimizing damage to their reputation.
The Cancel Culture Curse: From Rage to Redemption in a World Gone Mad
By Bruce Hennes, Hennes Communications
Cancel culture is a movement aimed at ostracizing, discrediting and “deplatforming” individuals and companies for behavior or transgressions deemed offensive.  It’s a controversial topic that exacerbates political polarization, with arguments from two opposing sides – and it can have devastating effects on organizations and individuals.  A new book examines the debate surrounding cancel culture. 
Bruce Hennes & Lawdragon 100
Hennes Communications CEO Named to Lawdragon Global 100 Leaders in Legal Strategy and Consulting in Recognition of His Work in the Field of Crisis Communications
Bruce Hennes, Chief Executive Officer of Hennes Communications, was again named to the Lawdragon Global 100 Leaders in Legal Strategy and Consulting, the definitive guide to the experts in management, marketing, communication and recruiting most valued by law firm leaders.

In the News

Plan Now to Avoid a Communications Failure After a Cyberattack
Responses to recent cyber breaches suggest organizations can struggle to get the message right in the midst of an incident. While managing the communications around an incident is outside the direct purview of the CISO, having an existing communications plan in place is an essential element of cyber preparedness.
workplace conflict
Workplace Conflicts? 5 Tips to Improve Communication
Employees are bound to have disagreements from time to time. Whether it’s a misunderstanding over who did what, a clash of ideas or a tangle of personal relationships, conflict is inevitable in any workplace. How you handle those conflicts can make a world of difference to your company’s success. There are several communication strategies employers, managers, human resources directors and employees can master to resolve workplace conflict successfully.
social media disaster
Five Lessons From a PR Crisis: How to Handle a Social Media Disaster and Turn it into an Opportunity
Imagine you’re a social media expert working for a high-profile client. Everything is going smoothly until one day, a post goes viral for all the wrong reasons. In the blink of an eye, the social media crisis quickly goes out of control and the brand is dragged through the mud. 
bank crisis
Silicon Valley Bank: A Masterclass in How Not to Handle a Crisis
As the dust settles on the failure of Silicon Valley Bank (SVB), ground zero might turn out to be a one-two punch of mishandled communications. First, there was a newsletter circulated by venture capitalists that may have begun an erosion of confidence. Second, TechCrunch reporter Connie Loizos called out its "convoluted press release that was received so badly that it was almost comical." When reviewing the SVB failure from a public relations lens, several missed opportunities are readily apparent.
speak first
Speak First or Forever Lose your Crisis Message
Anyone who has studied crisis communications knows, “he/she who speaks first owns the narrative.” Once bad news breaks, whether it is a self-inflicted crisis, accident or natural disaster, there’s a sequence that all crises follow. Something happens, the news media finds out about it and starts asking questions, and whoever answers those questions first gets to shape the narrative of what happened.
press conference
Lessons On How Not to Act During A Press Conference
The indictment of former president Donald Trump provides a lesson that young PR pros should remember: Like other powerful CEOs of Boeing, BP and Wells Fargo, to name a few, all the best PR minds combined can’t save a person or entity from the judgments of the public or law officials. Many of the former president’s actions should be used as “what-not-to-do” PR tutorials. Arguably, at the top of the list should be how he acted during his press conferences.
Photos That Show Rare Perspectives of Iconic Events and Places in History
We’re all tired of seeing pictures of the Statue of Liberty, the Egyptian pyramids, and the Moon Landing. At this point, we’ve seen so many photos of these famous landmarks and historical events that it feels like even if we haven’t seen these things in person, we definitely know exactly what they look like. Or at least that’s what we thought… It turns out there’s an unseen side to every well-known place and event in history and the pictures in this article can prove it.  

Our Upcoming Seminars            In Case You Missed It

5/11/23      Ohio Public Safety Directors Association
5/16/23      Library of Michigan
5/18/23      Bath Township
5/18/23      Utah Municipal Power Agency
5/22/23      Ohio Health Care Association
5/23/23      Winding River Mg. Partner Bootcamp
6/1/23        Indiana School Attorneys Association
6/4/23        Orrville Safety Council
6/7/23        Florida School Boards Association
6/9/23        Michigan Library Association
6/13/23      Texas Health Care Association
6/15/23      Business Volunteers Unlimited
6/20/23      Portage County Government
8/18/23      Coll. of Urban Affairs, Cleveland State Univ.
9/25/23      Indiana School Boards Association
10/11/23    Ohio Government Finance Directors Assoc.
10/12/23    Midwest Labor & Employment 
10/18/23    Ohio Municipal League
11/6/23      Ohio Assisted Living Association
11/14/23     Ohio Recorders Association
12/3/23      National Association of Temple Admins.
3/28/24      CDC Leadership Academy
4/13/24       Neighborhood Leadership Academy
7/19/24       College of Urban Affairs, Cleveland State Univ. 
 Attorneys!  Looking for CLE, a Lunchtime Practice/Section Meeting or Client Event Speaker?
 Media Training - It's Time to Stop Putting It Off 
 Our Upcoming Speaking Events
 Mergers, Acquisitions and Management Transitions: Using Crisis Communications Principles to Achieve Better Outcomes 
 See What People are Saying About Hennes Communications
 7 Questions to Ask Before Hiring a Crisis Communications Firm
 The 6 Essential Rules for Lawyers Dealing with Reporters 
 Searchable Archive of Crisis Management and Crisis Communications Articles from Hennes Communications     

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7 Questions to Ask Before Hiring a Crisis Communications Firm
By Bruce Hennes, Hennes Communications
Almost every PR firm in the world now claims to offer crisis communications services — even if the firm doesn’t truly have experienced professionals on staff to deliver those services.  Here are seven simple questions you must ask before hiring a "crisis comm" firm.
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