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Beware Humor on Social Media – the Joke May Be on You and Your Reputation

By Thom Fladung, Hennes Communications The funny thing about trying to be humorous on social media is that it’s too often not funny – and can be quite damaging. Exhibit 1: On March 8, Burger King United Kingdom posted this to Twitter: “Women belong in the kitchen.” On International Women’s Day. The motivation actually was […]


Is Fighting Fake Videos Mission Impossible? No, But Tom Cruise Fakes Show Online Threats Rising

By Thom Fladung, Hennes Communications Deepfake videos have been making news and shaking up people who worry about truth and fact for several years now. The recent release of Tom Cruise deepfakes on Tik Tok shows the technology has reached a new, disquieting level of realism. Chris Ume, the visual effects artist behind the Cruise […]


A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator

By Sophie Maerowitz, writing for PRNews… In this installment, we hear from Payal Patel, communications director at Chicago Navy Pier, who shares her approach to a crisis war room, as well as her take on PR’s role in the tourism industry’s recovery.  PRN: What is your role at Navy Pier in Chicago? What are some […]


Texas Storm Communications Show Stark Messaging Contrasts

By Nicole Schuman, writing for PRNews… On top of a global pandemic and unprecedented economic downturn, Texans also had to deal with the fury of Mother Nature over the past week, when an unlikely winter storm wreaked havoc on one of the nation’s largest states. In an area not exactly used to dealing with snow, […]


Tone-Deaf or Bad Timing? Lady Gaga’s Reputation Management Nightmare

by Howard Fencl, Hennes Communications “Help! I’ve been shot! I’m bleeding out of my chest!” Wednesday night on Sunset Boulevard. A man walking three French bulldogs is jumped by two creeps demanding he hand over the pricey animals. He refuses. One of the assailants blasts him in the chest with a semi-automatic weapon. Two of […]


Monumental Crisis Management FAIL: Ted Cruz’s Mexican Vacation

By Nora Jacobs, Hennes Communications As is now clear to the entire country, Senator Ted Cruz apparently skipped class the day they taught Crisis Management 101.  As his constituents and fellow Texans faced a winter storm that may be the costliest in the state’s history, boiling snow for drinking water and burning furniture to heat […]


KPMG’s Bill Michael Resigns After Telling Staff to ‘Stop Moaning’

Recently, we were asked to comment on the story below.  Our quick analysis:  it’s not like he said something accidental, or something he didn’t mean. His words clearly expressed his beliefs. And those beliefs were not consistent with the values of KPMG – and appropriate action was taken. From Mark Sweney & Joanna Partridge writing in […]


What the Stockdale Paradox Tells Us About Crisis Leadership

From Boris Groysberg and Robin Abrahams writing for the Harvard Business School: “You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.” — Admiral James Stockdale. In August, while most developed […]


Goodell Super Bowl Pre-Game Interview Showcases PR Fundamentals

Nicole Schuman at PRNews writes: From a PR standpoint, highlights of CBS’s Super Bowl pregame show didn’t come from Miley Cyrus’s concert for essential workers or the moving piece celebrating the 30th anniversary of Whitney Houston’s performance of the national anthem. It came from a simple interview that many viewers may have missed while preparing […]


The Stupidity Defense

From our esteemed colleague, Dr. Peter Sandman: It comes up in my consulting at least once a month. Something bad has happened on my client’s watch, and now the client has to own up to it. The key question (or at least one key question) is why it happened. And the principal contenders for best […]


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