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Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park

There were strong rumors he was going to get traded anyhow, but the deal was probably sealed the moment Cleveland Indians pitcher Trevor Bauer threw a ball over the center field wall in an act of frustration. As we’ve often counseled those who’ve committed sins both venal and mortal, apologies must be authentic, honest, heartfelt […]


Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith

By Nora Jacobs, Hennes Communications The recent employee protest at home-goods retailer Wayfair involving furniture sales to a company that will outfit a new migrant detention center in Texas has generated national media attention. It also prompted a discussion with one of our clients who is about to embark on a vulnerability audit with us […]


Grappling with Social Media

From Thom Fladung, managing partner of Hennes Communications, writing for Smart Business: Watch what happens when a business, organization or news outlet removes a user’s post from a Facebook page, website or comment string. “Censorship!” “You’re violating my free speech rights!” “You’re trashing the First Amendment!” Well, no. None of that has happened.  The laws […]


Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets

From our friend and colleague, Richard Levick: It took half a year and dozens of interviews with former prosecutors, defense lawyers, the falsely accused, and those who served time and resulted in two series in Forbes and the Corporate Counsel Business Journal. It is soon to be the source of multiple broadcasts and another comprehensive piece in a board […]


What To Do if There’s a Harvey Weinstein in Your Ranks

From Insurance Business Magazine, with quotes from Thom Fladung, (now) managing partner of Hennes Communications: First there was Harvey Weinstein. We were horrified, but we’d seen things play out like this occasionally before, like with Bill Cosby or Clarence Thomas. But then there was Kevin Spacey. And Jeffrey Tambor, Louis CK, US Senator Al Franken, […]


When the CEO Must be the Spokesperson

[By Nora Jacobs, Hennes Communications] One of the questions we frequently debate with clients when they are about to make a public announcement is the question of attribution:  Who’s going to speak on behalf of the organization?  After explaining all the reasons why having members of our crisis team fill that role is a bad […]


If Your Company Is Going Through a Public Scandal, Should You Leave?

Thanks to our friend and colleague, Linda Bluso, Founder & CEO of the Adaptive Knowledge Institute®, for the lead to this article from the Harvard Business Review: Having your employer get caught in a public scandal is an agonizing professional experience. Even if your company comes out okay financially, it’s likely to have a tarnished reputation. How do […]


Sometimes It’s Best to Shut Up – Inside Lori Loughlin’s Crisis PR Strategy

From Rose Minutaglio writing in Elle: A slew of nameless sources claiming to be “close to” Lori Loughlin and “familiar with her case” have been feeding what seems like endless fodder to tabloids since news of the college admissions scandal broke in March. “It’s killing her that her squeaky-clean reputation has done a total 180. […]


This 1 Word Makes Others Think Less of You, and You Probably Say It at Least 8 Times a Day

From Inc.: How many times a day do you use the word “sorry”? Statistics on Americans are hard to find, but the BBC reports British people say it at least eight times a day, and some say it as often as 20 times a day. And informal research supports what many people have observed: Women say “sorry” much more […]


Journalism & Storytelling

If you’ve ever attended any of our training seminars, you know we often talk about how reporters are often storytellers, often using familiar tropes and archetypes, accompanied by all their embedded values. On that subject, here’s writer Jeff Jarvis, writing for BuzzMachine on this topic: In journalism, we think our job is to “get the […]


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