Arthur Solomon, a former journalist, was a senior VP/senior counselor at Burson-Marsteller. In the past, we’ve found him to be an astute observer of the scene. Here, he offers advice aimed at public relations firms, but also applicable to any professional service firm, nonprofit, government agency or company. Of course, Art’s opinions, written for CommPro, […]
From Mark Renfree, writing in PR News: Social media is as likely a place as any for a PR crisis to start. In fact, the speed at which things can blow up on social channels make them especially fertile ground for crises. A solid crisis preparation plan will account for more than social media, of […]
From Amy Boone, writing for Ethos3: At times, we are called to give presentations about new products or policies. Other times, we might be asked to inspire or challenge our audience members. But other times, we are called to speak into times of crisis. Maybe a business is losing revenue and the forecasted future is […]
By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]
It’s High Season for Continuing Legal Education Seminars TV News & The Law December 4 – 2 hours of CLE Co-Sponsored by The Cleveland Metropolitan Bar Association, Hennes Communications and the Cleveland Jewish News Moderator: Howard Fencl, Hennes Communications Panelists: Adam Shapiro, former Cleveland TV news anchor, Yahoo Finance; Lynna Lai, reporter & weekend anchor, […]
From Wikipedia: A crisis (from the Greek κρίσις – krisis; plural: “crises”; adjectival form: “critical”) is any event that is going (or is expected) to lead to an unstable and dangerous situation unstable and dangerous situation affecting an individual, group, community, or whole society. Crises are deemed to be negative changes in the security, economic, […]
Less than a week after Election Day, two BigLaw firms were targeted by The Lincoln Project for the legal work they’re doing in connection with President Trump’s refusal to concede the recent election. The attacks on the firms, their employees and clients have been creative, strategic, hard-hitting and from the conversations we’ve had with attorneys […]
Authory is a free service that brings together over 600 thought leadership pieces and curated articles on the subject of crisis management and crisis communications that have been published in our Crisis Management Today newsletter and Hennes Communications blog. And it’s searchable by keyword. So when you need an answer, when you’re looking for something […]
From Kristen Senz, writing for the Harvard Business School: New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at organizational leaders interested in improving their conversation styles to […]
From Seth Arenstein, writing for PR News: It’s shaping up to be a week of apologies. First, there was Ellen DeGeneres’ joke-infused apology for months of allegations that the “Be-Kind” lady’s show houses a toxic work environment. Moreover, talent and staff claim Ellen is unkind. In the opening monologue of her first show back from summer hiatus Monday […]