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Has the Crisis Communications ‘Golden Hour’ Disappeared?

From Victoria Cross, writing for ContinuityCentral.com: Fight, flight, freeze… or film? Evolutionary science tells us that when faced with a potentially dangerous situation, our sympathetic nervous system is activated and a primitive ‘fight, flight or freeze’ response kicks in. Our body is subsequently flooded with adrenaline and we are poised to make an unconscious decision […]


Take the Opportunity to Tell Your Story – After You Prepare and Practice

Q.  What do I do if the media wants to talk to me? A.  Start by asking yourself what you think when you read or hear that the subject of a story – particularly a story in which others are critical of the person or the person’s organization – says “no comment” or that the […]


Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park

There were strong rumors he was going to get traded anyhow, but the deal was probably sealed the moment Cleveland Indians pitcher Trevor Bauer threw a ball over the center field wall in an act of frustration. As we’ve often counseled those who’ve committed sins both venal and mortal, apologies must be authentic, honest, heartfelt […]


Body Language and Leadership Effectiveness – How to Achieve ‘Executive Presence’

From CommPro, written by Dr. Nick Morgan, Author: Most of us think of charisma, or executive presence, as something mysterious and elusive that certain executives are born with or are trained to achieve in some executive school we haven’t been invited to.  We all know we need that mysterious quality when we’re in front of […]


The End of the Ad World as We Knew It

By Ken Auletta, excerpted in Nieman Reports: While covering the media business for The New Yorker for more than 25 years, Ken Auletta has profiled many of the most important leaders of the Information Age and reported on the disruption roiling the industry. Among his books are “Three Blind Mice: How the TV Networks Lost Their Way” […]


The Audience in the Mind’s Eye: How Journalists Imagine Their Readers

By James G. Robinson, writing for the Columbia Journalism Review: A central irony of the newsroom is that while many journalists’ decisions are made with readers in mind, the audiences for their work often remain unfocused, imagined abstractions, built on long-held assumptions, newsroom folklore, and imperfect inference. This is not particular to journalism. Writing, like […]


Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith

By Nora Jacobs, Hennes Communications The recent employee protest at home-goods retailer Wayfair involving furniture sales to a company that will outfit a new migrant detention center in Texas has generated national media attention. It also prompted a discussion with one of our clients who is about to embark on a vulnerability audit with us […]


How Best to Convey “Executive Presence” Non-Verbally

By Dan Hill, from Sensory Logic: From U.S. presidents to NFL quarterbacks, I’ve studied their signature facial expressions—looking for the patterns that indicate success. Maybe you weren’t the first choice for the C-suite corner office you now have, but surely you weren’t the 199th overall pick for the job (like the New England Patriot’s Tom Brady). […]


6 Questions on the Power — and Limits — of Litigation Communications

The majority of work referred to Hennes Communications comes from attorneys, who are often “first responders” when bad things happen to good companies and organizations.  Subsequently, we’re often retained by the attorney or law firm in order to help assist them in preparation for trial.  It’s called “litigation communications” and here’s a great piece on […]


Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets

From our friend and colleague, Richard Levick: It took half a year and dozens of interviews with former prosecutors, defense lawyers, the falsely accused, and those who served time and resulted in two series in Forbes and the Corporate Counsel Business Journal. It is soon to be the source of multiple broadcasts and another comprehensive piece in a board […]


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