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The Mournful Heart of It’s a Wonderful Life

Though the title of this newsletter is Crisis Management Today, regular readers know that we look at communications from a wide variety of angles.  Whether a letter to stakeholders, a text message, television ad, blog piece, book, newspaper article, TV show, documentary or movie, words and pictures come together to create or reinforce a narrative. […]


By | January 17, 2022 | Media Culture

The Six Essential Rules for Lawyers Dealing with Reporters

Thanks to Mary Flood for this article… Whether reporters are calling about a crisis or just to tap your expertise, here are the six things all lawyers should know before talking to the press. An unanswered or botched media call can be a nightmare, or at the very least a lost opportunity for advocacy for […]


Belichick Means Never Having to Say You’re Sorry

This newsletter often writes about the subject of apologies.  Good apologies, fake apologies, non-apologies, along with examples and critiques.  Jason Gay from the Wall Street Journal, is arguably one of the best sports writers in the country.  Here’s his take on a recent apology by New England Patriots coach Bill Belichick. ——————————————– Belichick Means Never […]


To Rebuild Trust, CDC Should Consider Going Back to What Used to Work Well: Subject Matter Experts Explaining Complexities Candidly for As Long As It Takes

Do you remember the 2009 swine flu pandemic, also referred to by the media as the H1N1 flu?  I remember two things quite distinctly: As this flu crossed borders, infecting 700 million to 1.4 billion people — or 11 to 21 percent of the global population of 6.8 billion at the time — thankfully, the […]


Why Should a Government Agency Reach Out To a Crisis Communications Firm?

By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information.  That’s also when damaging misinformation and […]


Psaki Statement Offers a COVID Disclosure Guide for PR Pros

From Sophie Maerowitz, writing for PR News… Yesterday (Oct. 31), White House Press Secretary Jen Psaki disclosed that she contracted COVID-19. In a statement posted to Twitter and published by the Associated Press, Psaki shared the circumstances of her positive COVID test result, as well as the actions she has taken since. The timing and content of Psaki’s […]


Just Because You Don’t Believe in Conspiracy Theories Doesn’t Mean You’re Always Right

From Adrian J. Rivera, writing for The New York Times… Every so often, something so awful and senseless happens that it’s hard to fully absorb it. An apartment building collapses as residents sleep within. A movie star’s prop gun fires a real bullet on a film set, killing a young mother. A concert crowd morphs […]


Why Should a Local School District or Independent/Parochial School Reach Out To a Crisis Communications Firm?

By Stephanie York, JD, Hennes Communications Q: Why should a local school district, an independent or parochial school reach out to a crisis communications firm? A:  Quick – What’s the single highest priority for a superintendent, head or board president?  It’s not education.  It’s safety.  And just one part of that safety net is making […]


Crisis Communication: 5 Steps for Damage Control

By Thom Fladung, Hennes Communications Attorney Andy Phillips, like many folks, looks back a bit wistfully at the “good old days.” “I wish it was back in the day where I could go home at 6 o’clock and sit down with the paper for a half hour,” says Phillips, whose practice at von Briesen & […]


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