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Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware

By Bruce Hennes/Hennes Communications With no barriers to entry, every public relations firm in the U.S. now appears to offer “crisis communications.” They don’t. At least, all of those who claim to don’t. Crisis work requires a different – and often counterintuitive – skill set from the traditional practice of public relations.  It’s also an art […]


New to Crisis Management? Here’s a Quick Primer.

From Gail Baker, writing in Higher Education Today, a quick primer in crisis management, suitable for any organization, company or government agency. The day starts like any other. Need to handle a complicated personnel issue, post an enrollment update, and answer budget questions. As you prepare to leave for a meeting, there’s a call from […]


Everything in Moderation: Some Best Practices about Moderating Panels

The City Club of Cleveland is one of the nation’s great free speech forums. A product of the Progressive Era, it was founded in 1912 and is one of the nation’s oldest continuous independent free speech forums, renowned for their tradition of debate and discussion. For more than a hundred years, all of their speakers—from […]


Crisis Communications Strategies for an Always-On Media Environment

By Bruce Hennes, Hennes Communications If you’re a regular reader of this newsletter, you know we’re constantly encouraging you to have a crisis management/crisis communications plan in-place before something happens.  We are also constantly reminding you understand that you only have minutes to respond to a crisis situation; to train and test your team; to […]


Are You Leading Your School’s Culture, Or Is It Leading Your School?

[By Bruce Hennes, Hennes Communications] David Wolowitz is an attorney with McLane Middleton, a law firm in Portsmouth, New Hampshire.  He is also one of the country’s most in-demand experts on sexual misconduct, with a focus on independent schools. We first met David a number of years ago when we served on a panel together.  […]


Most Keynote Speeches are Disasters. Here are 5 Big Ideas to Save Your Talk, Your Sanity, and Your Career on Stage

From Stephen Denny, managing director, Denny Leinberger Strategy, writing in Inc. Magazine: There’s a lot of advice out there about public speaking, and not all of it is great. Having done keynotes and other high stakes presentations for the past two decades in venues from hotel ballrooms to conference centers, boardrooms, the occasional brewery, movie theater, and college lecture […]


Why ‘Off the Record’ is a High-Wire Act Best Avoided

By Hennes Communications Q:  A reporter wants to interview me, and I don’t want to be identified as the source of the information.  What do I do? A:  The reporter’s goal is to interview you with no strings attached – everything you say and do can be reported. This is called “on the record” and […]


Why You Should Take Citizen Journalists with a Smartphone Very Seriously

[by Howard Fencl, Hennes Communications] There are always raised eyebrows in our media training sessions when we tell participants they are always on the record – that in today’s social media world you’re not only on the record with reporters, you’re on the record whenever you talk about your company at the grocery store, on […]


Get Inside a Reporter’s Head to Prep for a Media Interview

[by Howard Fencl] When you’re faced with a media interview on a breaking crisis or a tough issue your organization’s working through, media training experts will tell you to anticipate the toughest questions you can imagine. But taking a step further and anticipating the reporter’s approach to covering your issue is a critically important exercise. […]


A Brief History of Television Interviews – and Why Live TV Helps Those Who Lie and Want to Hide

From Michael J. Socolow, Associate Professor, Communication and Journalism, University of Maine, writing for The Conversation: First, it happened on Fox News. Chris Wallace asked White House adviser Stephen Miller about the president’s decision to use private lawyers “to get information from the Ukrainian government rather than go through … agencies of his government.” Miller’s response began, […]


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