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A Playbook for CEOs Attacked by Trump: Thrust, Parry, Ignore

From Kevin Miller, writing for Bloomberg: (Bloomberg) — Bosses of the world’s largest corporations are still learning to deal with one modern peril: when President Donald Trump shows he’s not afraid to call them out on Twitter. General Motors Corp. is the latest example. Even though Chief Executive Officer Mary Barra reached out to to […]


How Companies Should Handle Media Attention Amid Criminal Allegations

From our colleague, Rob Glickman, principal, head of litigation and criminal practice; McCarthy, Lebit, Crystal & Liffman: When companies become tied to a criminal investigation, whether or not it or its employees have actually committed a crime, it can be on trial in both the criminal court and the court of public opinion. Media coverage today […]


Damage Control: Recovering Your Firm’s Reputation After a Breach

From Kathy O’Brien, writing in the National Law Review: You can regain trust after a cyber breach. Here’s how. In March 2016, the FBI warned that hackers were targeting large international law firms to steal confidential client information and use it for insider trading, corporate espionage and other criminal purposes. Are law firms any more secure now? […]


A Well-Crafted Crisis Response Plan Could Save Your Business

By Bruce Hennes, CEO, Hennes Communications Written, tested and ready-to-go business continuity plans should just be part of doing business in today’s world. Typically, those plans include the step-by-step operational response procedures to follow in the event of a disaster. Here are some common mistakes we’ve seen in this effort: 1.  Not planning for enough […]


The Hashtag That Became a Movement Marks its First Anniversary

From Nora Jacobs at Hennes Communications:   After this week’s events, if there is a place in America where the issue of sexual misconduct is not top-of-mind, it is a place without access to the internet, television and newspapers. Although the phrase “Me Too” dates back to 2006, it wasn’t until October 2017, when it […]


What CEOs Should Know About Protecting Cyber Infrastructure

Edgard Capdevielle, writing in Chief Executive Magazine about cybersecurity, summed it up by stating, “To protect critical infrastructure and manage cyber risk associated with industrial operations, executives need to execute well across three dimensions: improve visibility, incorporate modern cyber defenses, and ensure preparedness in case an incident does occur.” The Department of Energy said, ““It […]


How Mayo Clinic Responded Directly to a Damaging News Report

By Carlin Twedt: No organization is immune from crises. A CNN report on Aug. 13 titled “Escape from Mayo Clinic” alleged that Mayo Clinic had held a patient against her will and refused her request to transfer to another hospital, an assertion that officials of the health care facility have strongly disputed. The crisis unfolded […]


Lessons From a School on Handling Social Media Crises

By Thom Fladung/Hennes Communications It’s back to school time. And class is now in session on how to handle a social media crisis. On the Sunday of Labor Day weekend in 2017, the leadership team at a school that Hennes Communications has worked with got wind of a tweet. The tweet was directed at the […]


The Speed of Breaches and Other Bad News in Cybersecurity Incident Response

In this piece written for the D&O Diary, Paul Ferrillo, a partner in the New York office of the Greenberg Traurig law firm, examines the ways that an organization can respond well to a cyber incident. Years ago, when describing a “bad news” event, it was common to describe the situation to your colleague as […]


How LeBron James Mastered the Media

From Bryan Curtis, writing in The Wringer: After Game 3 of the NBA Finals, reporters surrounded Kevin Love in the Cavaliers’ locker room. ESPN’s Brian Windhorst stood at the group’s outer edge. This is an advantage of working for the Worldwide Leader; Windhorst can tap into the company’s boom mics and hear the interviews from […]


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