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“I’m Afraid to Open Twitter”: Next-Level Harassment of Female Journalists is Putting News Outlets to the Test

By Charlotte Klein, writing for Vanity Fair… It started late one day, and you could see it kind of building on social media,” Washington Post national editor Steven Ginsberg recalled of the torrent of online abuse directed last month at Seung Min Kim. The Post reporter had been photographed showing Senator Lisa Murkowski a critical tweet sent by Neera Tanden and seeking comment, a standard journalistic practice somehow interpreted as […]


A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator

By Sophie Maerowitz, writing for PRNews… In this installment, we hear from Payal Patel, communications director at Chicago Navy Pier, who shares her approach to a crisis war room, as well as her take on PR’s role in the tourism industry’s recovery.  PRN: What is your role at Navy Pier in Chicago? What are some […]


What’s Next When Your Apology is Not Accepted

From Michael Toebe, writing in SmartBrief: Apology, even a sincere, well-meaning one, is not always accepted. One’s name, credibility and reputation are mud. Forgiveness and trust are not granted. What then? It can prove helpful to go through a detailed, yet simple process to increase the odds of your apology eventually being well-received. Start with […]


The Stupidity Defense

From our esteemed colleague, Dr. Peter Sandman: It comes up in my consulting at least once a month. Something bad has happened on my client’s watch, and now the client has to own up to it. The key question (or at least one key question) is why it happened. And the principal contenders for best […]


Negative Online Client Reviews: ABA Gives Some Tips for Responding

Preface by Bruce Hennes, Hennes Communications Last week, writing in Law for Lawyers, a publication of the Thompson Hine law firm, our friend Karen Rubin wrote about how attorneys should deal with negative online reviews.  We’ve taken the liberty of adding this preface to her excellent article: When considering a response to a negative lawyer […]


After the Capitol Riot, What Is Your State of Preparedness?

From David Pounder, writing for Homeland Security Today, about the events at the U.S. Capitol on January 6 with lessons learned for business owners and other non-governmental organizations: What happened on Jan. 6 at the U.S. Capitol had a surreal feel to it. While there were a lot of concerns and indicators that a large […]


Personal Security Considerations

In recent months, the U.S. has experienced civil unrest across various jurisdictions. Due to continued sociopolitical issues, there remains a potential for further unrest. Domestic terrorists and other violent extremist actors may continue to leverage peaceful protests to attempt to incite hate, destroy critical infrastructure, and inflict bodily harm. Extremist actors have also used rhetoric […]


Building Trust in a Time of Turbulence

Our country is still working to make sense of the events in Washington DC on January 6th and many organizations are wondering how to maintain business-as-usual in a world already buffeted by almost a year of Covid-related disruption and tragedy.  This piece by Weber Shandwick, a global communications firm we know and respect, not only […]


Come What May, All Bad Fortune Is to be Conquered by Endurance.

By Guest Columnist Annie Searle Annie Searle is an internationally known expert in operational risk management, with extensive experience in the financial, IT and business sectors.  Once a month, she publishes her own newsletter. Given events of the past year, we thought the piece she wrote for her own newsletter did a nice job of […]


Crisis Management Lessons Learned From the 2020 Political Scene That Can Apply To Any Organization

Arthur Solomon, a former journalist, was a senior VP/senior counselor at Burson-Marsteller.  In the past, we’ve found him to be an astute observer of the scene.  Here, he offers advice aimed at public relations firms, but also applicable to any professional service firm, nonprofit, government agency or company.  Of course, Art’s opinions, written for CommPro, […]


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