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Has the Crisis Communications ‘Golden Hour’ Disappeared?

From Victoria Cross, writing for ContinuityCentral.com: Fight, flight, freeze… or film? Evolutionary science tells us that when faced with a potentially dangerous situation, our sympathetic nervous system is activated and a primitive ‘fight, flight or freeze’ response kicks in. Our body is subsequently flooded with adrenaline and we are poised to make an unconscious decision […]


Take a Breath: Legal Considerations for Your Communications

From Madelaine C. Lane, writing for the Grand Rapids Business Journal: It’s a story we see play out all too often on the evening news: An organization or one of its employees is hit with a search warrant, subpoena or a civil lawsuit. Before the receptionist, communications director or CEO can turn around, a microphone […]


How the University of Iowa Recovered From the ‘Unfathomable’ Flood That Ruined It

From John Schwartz, writing for the New York Times: Don Guckert’s job is keeping the buildings on the University of Iowa’s charming campus up and running, and safe. His most important lessons came from the worst days of his career, in June 2008, when the waters of the Iowa River washed across the campus, causing […]


What Crisis Managers Can Learn from Notre Dame

By Nora Jacobs, Sr. VP, Hennes Communications If you are able to access it, this article from The New York Times provides a riveting account of the firefighting strategy that saved Notre Dame cathedral from collapse in April. If you are not able, the story recounts the heroic measures response teams took to extinguish the […]


Tactical and Operational Threat Assessment

By Bruce Hennes, CEO, Hennes Communications The scribbled threat on the bathroom mirror.  The cryptic email.  The whispered voicemail.  The strange guy with the backpack.  The employee who’s going to be fired next week…will he or she do something harmful to themselves or others? More often than not, we get calls from potential clients seeking […]


Grappling with Social Media

From Thom Fladung, managing partner of Hennes Communications, writing for Smart Business: Watch what happens when a business, organization or news outlet removes a user’s post from a Facebook page, website or comment string. “Censorship!” “You’re violating my free speech rights!” “You’re trashing the First Amendment!” Well, no. None of that has happened.  The laws […]


Criminalizing the Boardroom: A Communications Guidebook for Prosecutorial Targets

From our friend and colleague, Richard Levick: It took half a year and dozens of interviews with former prosecutors, defense lawyers, the falsely accused, and those who served time and resulted in two series in Forbes and the Corporate Counsel Business Journal. It is soon to be the source of multiple broadcasts and another comprehensive piece in a board […]


Save the Recordings of School Shootings

By Charlie Warzel, writing for the New York Times: You can’t see much in the haunting video of Tuesday’s shooting at the STEM School in Highlands Ranch, Colo. — just darkness and an eerie voice repeating a prerecorded warning over a loudspeaker. “Attention please. Lockdown. Lock, lights, out of sight.” Two videos with a combined runtime of 82 seconds […]


When the CEO Must be the Spokesperson

[By Nora Jacobs, Hennes Communications] One of the questions we frequently debate with clients when they are about to make a public announcement is the question of attribution:  Who’s going to speak on behalf of the organization?  After explaining all the reasons why having members of our crisis team fill that role is a bad […]


If Your Company Is Going Through a Public Scandal, Should You Leave?

Thanks to our friend and colleague, Linda Bluso, Founder & CEO of the Adaptive Knowledge Institute®, for the lead to this article from the Harvard Business Review: Having your employer get caught in a public scandal is an agonizing professional experience. Even if your company comes out okay financially, it’s likely to have a tarnished reputation. How do […]


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