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Sanitizing Bad News

From our colleague, Annie Searle… Like practitioners in other disciplines that continue to evolve in a complex technological world, the maturity of risk managers varies widely. In recovering from the 2008 financial crisis, we’ve seen corporate managers rebrand themselves into this field or get promoted into it without necessarily understanding risk frameworks or methodologies.  There […]


Realistic Preparedness

From Dan Stoneking, writing for Homeland Security Today… Build a kit.  Have a plan.  Get flood insurance.  All the things we are told to prepare for an emergency can feel quite daunting.  They are smart ideas, for sure.  But money, time, and competing priorities can be imposing obstacles.  In June 2012 my home joined a […]


Excellence in Operational Resilience – How to Lead, Follow and Guide the Way

Mike Janko is a good friend and colleague for those of us at Hennes Communications. Mike is one of the toughest guys we know. He even smiles – sometimes. What we can’t understand is why he isn’t stoop-shouldered, given the responsibilities he carries, 24 hours a day, 7 days a week. Mike works for The […]


The Cloud Under the Sea

From Josh Dzieza, writing for The Verge… The internet is carried around the world by hundreds of thousands of miles of slender cables that sit at the bottom of the ocean. These fragile wires are constantly breaking — a precarious system on which everything from banks to governments to TikTok depends.  This article highlights the […]


Today’s Lesson for Schools: Crisis Communications as a Solution

By Thom Fladung, Hennes Communications Today’s assignment: Search “crises and schools” in a Google news search. You’ll find 382,000 results. Here’s a quick headline sample: A Crisis of School Absences Mental health crisis in schools: 4 ways educators can take action Report: Schools Won’t Recover from COVID Absenteeism Crisis Until at Least 2030 Crisis In […]


Want to Survive Your Next Crisis? Have a Plan

By Thom Fladung, Hennes Communications Only 49% of U.S. businesses report they have a formal crisis communications plan, according to Capterra’s Crisis Communications Survey, conducted in January 2023 with 243 U.S. business executives, all of whom held leadership positions of director or above. Another 28% said they have an informal or undocumented crisis communications plan – although […]


Is the CEO Really Your Best Crisis Spokesperson?

From our friend and colleague in Australia, Tony Jaques… Who should speak in a crisis? That deceptively simple question can help determine whether an organisation’s reputation is enhanced or irreparably damaged when things go wrong. And behind that question are two common errors in crisis management. The first error is the idea that “speaking with one voice” […]


Does the Boss Need to Weigh In on the War in the Middle East?

From Emma Goldberg, writing for The New York Times… After reading the details of Hamas’s attacks on Israel on Oct. 7, Brad Karp, who runs the law firm Paul, Weiss, sat at his computer and wrote a memo to his roughly 2,000 employees. He didn’t ask the firm’s spokesman to draft it; he channeled his […]


Lessons From a School on Handling a Social Media Crisis

By Thom Fladung, Hennes Communications Whether in-person or virtual, the kids are still in school.  For the moment, however, this will be a class for the adults – and class is now in session on how to handle a social media crisis. On a Labor Day Sunday some time ago, the leadership team at a school […]


Should Legal Advice Take Precedence in a Crisis?

Our good friend and colleague, Dr. Tony Jaques, is a prolific writer and commentator on risk, issues and crisis management.  Based in Melbourne, Australia, he consults and has written three books in the field, also producing his must-read newsletter, Managing Outcomes. Tony’s latest book is titled Ten Things Law School Doesn’t Teach About Crisis Management.  Read below to […]


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