small-logo
Need help now? Call 216.321.7774

Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]


A Reputation Management Lesson: Even the Legends Must Be On Guard – Constantly

By Thom Fladung/Hennes Communications In 1982, Johnson & Johnson wrote the book on effective crisis response – literally. Chicago was in a state of panic. Within just a few days, seven people had dropped dead from cyanide poisoning. There was no explanation until investigators discovered the link: Tylenol. Someone had laced Chicago’s Tylenol supply with […]


Dark Side of Communications Turns Darker: Epstein, Twitter and Takeaways for Crisis Response

By Thom Fladung/Hennes Communications Even in this era, when the news barrage can be numbing, the report that Jeffrey Epstein had apparently hanged himself in jail and the immediate flurry of conspiracy theories took a run at qualifying as “shocking.” The least surprising element: Much of it started and played out on Twitter. In an […]


When to Respond on Social Media: Some Rules for the (Frequently Rough) Road

Q. How do I know whether I should respond to a negative social media comment about our organization?  A. We’ve worked with several clients recently that faced the challenge of negative social media posts going viral, attracting thousands of comments and shares and threatening the reputation of the organization involved. Before it reaches that crisis […]


An Independence Day Salute to Our Founding Fathers of Fake News

By Thom Fladung/Hennes Communications This 4th of July, amid the fireworks, hot dogs and parades, let’s remember another grand American tradition: making stuff up. Or, as John Adams noted with delight in his diary in 1769, he’d spent the evening in “a curious employment. Cooking up Paragraphs, Articles, Occurrences etc. – working the political Engine!” […]


Want A Good Answer Amid A Crisis? Know The Question Before It’s Asked

By Thom Fladung/Hennes Communications The Q&A session is a staple of leadership, whether those questions come at you in employee meetings, community forums or in an interview with a journalist. It can be challenging in any setting. But doing a Q&A amid a crisis or serious issue your company or organization is facing ratchets up […]


Crisis Management May Mean Having to Say You’re Sorry

Q: My attorney says apologizing will be bad for future litigation – that apologizing means we are liable.  What do you think? A: We often find ourselves wrestling with our client’s attorneys over the phrase “I’m sorry.” Somehow, through the years, attorneys have come to define the phrase “I’m sorry” as meaning “I’m liable. I […]


Want To Sell the CEO On A Crisis Communications Plan? Sell The Attorney First

Q: How do you convince leadership that creating a crisis communications plan is a good idea?  A: We get it. People don’t want to think about their businesses or organizations being thrown into a crisis because there’s been a data breach, or an allegation of sexual harassment, or an inappropriate social media post. And who […]


Lessons From The Boeing Airline Crisis – And From The Crisis Management Industry’s Response

By Thom Fladung/Hennes Communications The crash of Ethiopian Airlines flight 302 and subsequent focus on the Boeing 737Max airliner brought with it the usual analysis and reaction from crisis communications consultants. Some of our crisis communications peers provided insight into how Boeing was dealing with its crisis. And some reaction, unfortunately, we found lacking in […]


Q&A: On crisis communications and attorney-client protection

Q: How can my organization use legal privilege to protect sensitive information when we’re dealing with a communications firm and discussing with them a controversial issue or a crisis? A: [From Stephanie York, Hennes Communications:] You can never ensure that sensitive communications will fall under the attorney work product doctrine – ultimately, a judge must […]


Contact Us

Your name Organization name Describe your situation Your phone number Your email address
Leave this as it is