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Inform, Don’t Alarm – Communicating During Civil Unrest

By Howard Fencl, Hennes Communications Considering the Supreme Court’s epic Roe v. Wade decision, its decision to loosen New York City’s gun laws, unrelenting gun violence across the country, and the prospect that the upcoming mid-term elections may result in the seizure of ballots in certain battleground states, emotions can boil over and out of […]


Why Empathy is Critical When Disaster Strikes

By Tony Jaques, for Managing Outcomes – When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to hospital – some with serious injuries – you might expect the company to express shock and sympathy. But apparently not. According to media reports, the only statement […]


7 Questions to Ask Before Hiring a Crisis Communications Firm

Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat.   […]


Alaska Airlines’ CEO Just Taught a Master Class in Crisis Communication

By Minda Zetlin for Inc. – Facing a raft of cancellations, Alaska Airlines CEO Ben Minicucci did something highly unusual–perhaps unprecedented. He sent a video message to all of the airlines’ employees and frequent flyers apologizing for the problem and explaining what the company is doing to fix it. It’s a brilliant piece of crisis communication […]


Hope for the Best, Plan for the Worst

By Bruce Hennes, Hennes Communications – Having a crisis consultant in your contact list is nice, but no substitute for having a plan in place. For companies and organizations, written, tested and ready-to-go business continuity plans should be  part of doing business. Typically, those plans include the step-by-step operational response procedures to follow in the […]


The Staff of Uvalde’s Local Paper Cover the Worst Day of Their Lives

From Rachel Monroe, writing for The New Yorker – The paper’s employees lost neighbors, acquaintances, and a daughter in a school shooting. Then they had to report the story. The news, as it initially came over the police scanner in staticky bursts of information, was confusing. A shooting, a car crash, a man with a […]


Chaotic Communication Adds to Pain of Texas School Shooting

From Christopher J. Tennyson, writing for Crisis Quotient Blog – In the Early Hours of a Crisis, Getting Things Right Trumps Fast Response We’re all still processing the horror of last week’s mass murder in Uvalde, Texas. Continuing confusion about just what happened at Robb Elementary School that day is adding to the pain being […]


Why Wall Street Can’t Escape the Culture Wars

By Paul J. Davies, writing for Bloomberg – Wall Street has always been involved in politics even if bank bosses sometimes want to pretend disinterest. In the past, they were able to stick mainly to battles about tax and regulation. Now, it is ever harder to avoid the U.S. culture wars. Citigroup Inc. Chief Executive […]


How PR Pros Can Avoid Overused Phrases to Express Sympathy

By Hinda Mitchell, with Inspire PR Group… Our nation has not been without a crisis for some time. In local communities, there are crises nearly every day. In families and relationships there are unfortunate, tragic events, unnecessary deaths, injuries and accidents. My purpose in writing is not to minimize any of these; each takes a […]


The Handmaid’s Tale

From our friend and colleague, Richard Levick at Levick.com… We are an over-polled society, a fact which subsequently influences politicians to prefer to follow rather than lead. Yet, how is it possible that up until U.S. Supreme Court Justice Samuel Alito’s draft in Dobbs v. Jackson Women’s Health Organization leaked, only 20% of Americans thought […]


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