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If You Mess Up, Fess Up: HBO Max Nailing Crisis Management

By Howard Fencl/Hennes Communications Who doesn’t love HBO Max? It’s where Wonder Woman and Aquaman hang out. You can catch Kate Winslet in “Mare of Easttown” or slog through “Harry Potter and the Sorcerer’s Stone” with your kids for the umpteenth time. So, what’s all the buzz about HBO’s new “Integration Test Email #1,” which […]


Sports Writers Could Ditch the ‘Clown Questions’ and Do Better When it Comes to Press Conferences

Nicole Kraft, professor of sports journalism at The Ohio State University, writing for The Conversation… LeBron James had enough. During the press conference after Game 1 of the 2018 NBA finals, James was questioned repeatedly by ESPN’s Mark Schwartz about the mental state of teammate J.R. Smith, whose final-seconds rebounding blunder contributed to a Cleveland Cavaliers overtime loss. […]


Attention: School Board Presidents, Superintendents & Education Attorneys

We are pleased to announce that Hennes Communications is now providing crisis management and crisis communications services to the Arizona School Boards Association (ASBA), giving their members access to our team 24/7/365.  Those services include pre-crisis planning, 24/7 crisis response, crisis/media training, litigation communications support, communications audits and tabletop drills. As has already been announced, […]


Special Facebook Tools for Government Agencies and Nonprofits

By Stephanie York, J.D., Hennes Communications It’s worth stating over and over – social media is your organization’s most important tool to disseminate information to your stakeholders amidst a crisis. People who care most about you go to your website.  They follow your Twitter feed.  Many likely interact with you on your Facebook page. Because […]


Hey ! Wait a Minute !

The Cleveland Metropolitan Bar Association has a new video series titled Hey ! Wait a Minute !, allowing their members to talk for just 60 seconds on topics of interest. Here, Bruce Hennes uses his minute to talk about “The Court of Public Opinion.” For the short video, click here. In our last issue, Bruce […]


How to Tell Customers Bad News

Whether you agree with Lanny Davis’ politics or not, he has some excellent insights when it comes to crisis management.  Here he is, writing for The Impact Lawyers… When managing a crisis, communication skills are often contradicted by the human instinct to put the best light on bad news. Specifically, there are three natural, human […]


The Evolutionary Reason We Can’t Shake Public Speaking Fear

By Amy Boone, writing for Ethos3… The human race has made huge leaps in technology and science. We understand more than ever about the neuroplasticity of our brains. We use social media and technology to connect with strangers all over the planet. And we enjoy medical advancements that extend our life expectancy and fight back […]


Colonial Pipeline Incident: What Happened and Why It Matters

From David London, Managing Director at The Chertoff Group, writing for Homeland Security Today… On Saturday, May 8, Colonial Pipeline confirmed that its information technology (IT) systems were compromised by a ransomware attack. As a precaution, Colonial temporarily halted operational technology (OT) functions across four of its mainlines that transport gasoline, diesel, and jet fuel, stretching from […]


To Navigate the Dangers of the Web, You Need Critical Thinking – But Also Critical Ignoring

Sam Wineburg, Professor of Education and History at Stanford University, writing for The Conversation… The web is a treacherous place. A website’s author may not be its author. References that confer legitimacy may have little to do with the claims they anchor. Signals of credibility like a dot-org domain can be the artful handiwork of a Washington, […]


Lawyers & Outrage Management – What Can Outrage Management Offer the Legal Process?

In the last issue of this newsletter, we brought to you Part #1 of an article written by Dr. Peter Sandman titled Lawyers and Outrage Management – Why Do Attorneys Usually Dislike Outrage Management?  You can read that article here.  We hope you agree that this article is still very much on-point and relevant, with lessons […]


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