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What the Stockdale Paradox Tells Us About Crisis Leadership

From Boris Groysberg and Robin Abrahams writing for the Harvard Business School: “You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.” — Admiral James Stockdale. In August, while most developed […]


Goodell Super Bowl Pre-Game Interview Showcases PR Fundamentals

Nicole Schuman at PRNews writes: From a PR standpoint, highlights of CBS’s Super Bowl pregame show didn’t come from Miley Cyrus’s concert for essential workers or the moving piece celebrating the 30th anniversary of Whitney Houston’s performance of the national anthem. It came from a simple interview that many viewers may have missed while preparing […]


One-Dose Two-Dose Vaccine Risk Communication: Another Impossible Thing to Believe Before Breakfast

From our esteemed colleague, Dr. Peter Sandman, one of the country’s foremost experts in the field of risk communications, comes this clear-eyed assessment of the way government officials are talking about the COVID-19 vaccine, not with clarity but with a multitude of confusing messages. If you agree with Dr. Sandman’s observations, we hope you’ll consider […]


Will You Require Employees to Get a COVID-19 Vaccine?

Jackie Wiles, writing for Gartner: As your organization considers its vaccination strategy, think carefully about what you plan to communicate to, and ask of, employees. As COVID-19 vaccination distribution begins, organizations everywhere have critical decisions to make about their vaccination policies. A Gartner poll of more than 100 HR leaders shows that most will encourage, […]


Tips for Communicating Internally and Externally in a Divided Country

From Nicole Schuman and Seth Arenstein writing for PR News: There’s no question that the country is divided. That was so before the Nov. 2020 elections. Perhaps more so now. Last weekend (Jan. 9-10) pollster Frank Luntz surveyed 800 people who voted for the president in November. His findings illustrate the country’s political divisions. Most, if not […]


The Pandemic Tunnel – Guidance for Education Officials

What to Say to Students, Employees, Students, Parents, Taxpayers, Colleagues & Other Stakeholders This Winter about COVID-19 and the Vaccine By Dr. Peter Sandman (abridgement by Bruce Hennes) Editor’s Note from Bruce Hennes, CEO, Hennes Communications:  Given mixed, confusing and contradictory messages coming from government officials, public health experts and the media about the pandemic and […]


The Pandemic Tunnel – Guidance for Your Stakeholders

What to Say to Employees, Customers & Colleagues This Winter about COVID-19 and the Vaccine By Dr. Peter Sandman (abridgement by Bruce Hennes) Editor’s Note from Bruce Hennes, CEO, Hennes Communications:  Given mixed, confusing and contradictory messages coming from government officials, public health experts and the media about the pandemic and the vaccines coming on line, […]


Guiding Your Stakeholders Through the Pandemic Tunnel

What to Say to Law Firm Partners and Employees This Winter about COVID-19 and the Vaccine By Dr. Peter Sandman (abridgement by Bruce Hennes) Editor’s Note from Bruce Hennes, CEO, Hennes Communications:  Given mixed, confusing and contradictory messages coming from government officials, public health experts and the media about the pandemic and the vaccines coming […]


Will You Require Employees to Get a COVID-19 Vaccine?

Right now, nursing homes, schools, companies, nonprofits and government agencies are considering whether to encourage employee COVID-19 vaccination – or whether to mandate employee vaccination. Ultimately, that decision should be made in consultation with your attorney, medical professionals and H.R. people. As you consider all of the variables (e.g., who gets vaccinated, privacy issues, collective […]


Come What May, All Bad Fortune Is to be Conquered by Endurance.

By Guest Columnist Annie Searle Annie Searle is an internationally known expert in operational risk management, with extensive experience in the financial, IT and business sectors.  Once a month, she publishes her own newsletter. Given events of the past year, we thought the piece she wrote for her own newsletter did a nice job of […]


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