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Are You Prepared for Bad Press About One of Your Suppliers?

From Bridget Satinover Nichols, Hannah Stolze and Jon Kirchoff writing in the Harvard Business Review: It’s always been true that when companies behave badly, consumers react by spreading the word and sometimes boycotting. But our recent research found that negative news is also bad for business in a new way: Consumers react even when the bad news extends beyond […]


Don’t Let a Crisis Become Your Legacy

From Zach Olsen, writing in Inside Higher Ed: Public perception has become reality — reputations are made and destroyed overnight thanks to the power of social and online media and an emboldened public who has seen Twitter bring down corporate titans and foment socio-political unrest around the world. Schools can no longer be certain they’ll […]


Six Things Every Attorney Should Do When Hiring And Managing A Communications Team

Nathan Miller, writing in Forbes, nailed it… As the CEO of a strategic communications firm in Los Angeles, I frequently work with lawyers. Whether my client is a high-profile individual in the middle of active litigation, a nonprofit engaged in a public education campaign or a large corporation getting ahead of a story — good […]


Pulitzer Prize-Winning Coverage of the Kent State Shootings Through the Eyes of a Young Editor

There are a number of days, when the world seemed to come to a full stop, seared into the collective memories of Americans:  The end of World War I; the market crash of 1929; Pearl Harbor Day; D-Day; the end of World War II in Europe and the Pacific; the Cuban Missile Crisis; the assassinations […]


The Role of the Board Chair During a Crisis

Achim Schmitt, Gilber Probst and Michael Tushman, writing for JuanRudolfo.com, offer an insightful look at nonprofit governance… Experienced chairpersons know that their success depends on how they walk the tightrope of being too involved or too remote in the company’s strategy execution. Yet when a crisis such as COVID-19 hits and the CEO transforms into […]


Creating a Post-Pandemic Crisis Team

By Nora Jacobs, Hennes Communications Pre-COVID, few of our clients had ever experienced a crisis event with the potential to threaten the very existence of their organization.  Now, almost everyone we talk to has had first-hand experience managing disruptions in supplies, sales, finance, staffing, production, logistics, communications, marketing and technology.  Some organizations have emerged stronger […]


Are Employees’ Social Media Posts Still PR’s Problem to Solve?

From Sophie Maerowitz, writing for PRWeek: t may seem like conversations on social media couldn’t possibly get more polarized. But in the face of a pandemic and plummeting economy, during an election year no less, brands continue to find themselves caught in the middle of hot-button issues, forced to choose sides on topics previously thought […]


You Took a PPP Loan. Now Get Ready to Talk About It.

By Bruce Hennes, Hennes Communications EDITOR’S NOTE:  On the morning of Monday, July 6, the SBA released a database with the names and information for all entities that received a PPP loan of $150,000 or more.  You can download that list here.  At this time, it is unclear if and when the names of those […]


Crisis Comms: Saying Nothing is the Worst Strategy

From Greg Friese, writing for PoliceOne.com… t has been more than a week since mass protests and riots erupted in dozens of cities in the U.S. in response to the death of George Floyd. In the days that followed, public safety leaders expressed their grief for Floyd, condemnation of the four former officers, and discussed their […]


Food Brands Tweet #BlackLivesMatter, but What’s Behind the Words?

We remind our clients that apologies must be real, honest and authentic.  We remind our clients that “spinning” is “lying.”  And we remind our clients that if you’re going to talk the talk, you need to walk the walk. From this week’s New York Times, an insightful piece by Tejal Rao… It (seems) that, to […]


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