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9 Corporate Communications Changes to Anticipate for 2020

When it comes to corporate risk and resilience, one of the gurus in the industry is our friend and colleague, Richard Levick, who recently gazed into his risk-ridden crystal ball. Richard believes that 2020 will bring precedent-shattering cyber breaches, radical revisions to enterprise risk management, a public relations backlash to the #MeToo movement, litigation funding […]


Crisis and Reputation Management Increasingly are About Managing Social Media

By Thom Fladung/ Hennes Communications How fast is social media at reporting on events – including events that your organization might consider a crisis? Faster than you. Consider a situation involving a school in Westfield, N.Y., that we stumbled upon. Here’s the first paragraph of a story from the Westfield Republican:   “Parents need to realize […]


Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware

By Bruce Hennes/Hennes Communications With no barriers to entry, every public relations firm in the U.S. now appears to offer “crisis communications.” They don’t. At least, all of those who claim to don’t. Crisis work requires a different – and often counterintuitive – skill set from the traditional practice of public relations.  It’s also an art […]


New to Crisis Management? Here’s a Quick Primer.

From Gail Baker, writing in Higher Education Today, a quick primer in crisis management, suitable for any organization, company or government agency. The day starts like any other. Need to handle a complicated personnel issue, post an enrollment update, and answer budget questions. As you prepare to leave for a meeting, there’s a call from […]


Crisis Communications Strategies for an Always-On Media Environment

By Bruce Hennes, Hennes Communications If you’re a regular reader of this newsletter, you know we’re constantly encouraging you to have a crisis management/crisis communications plan in-place before something happens.  We are also constantly reminding you understand that you only have minutes to respond to a crisis situation; to train and test your team; to […]


Are You Leading Your School’s Culture, Or Is It Leading Your School?

[By Bruce Hennes, Hennes Communications] David Wolowitz is an attorney with McLane Middleton, a law firm in Portsmouth, New Hampshire.  He is also one of the country’s most in-demand experts on sexual misconduct, with a focus on independent schools. We first met David a number of years ago when we served on a panel together.  […]


Lawyers Should Not Rewrite Crisis Communications

[By Bruce Hennes, Hennes Communications]   Hennes Communications was founded in 1989 as a full-service public relations firm.  In 2001, after the 9/11 terrorist attacks, we became one of the few firms in North America focused exclusively on crisis management and crisis communications. Since then, we frequently work with attorneys, who tend to be the […]


A Crisis is Coming – Is Your Board on Board?

From our esteemed colleague, attorney David Wolowitz: What makes an independent school succeed or fail when crisis strikes? More often than not, the difference hinges on whether the administration and board work collaboratively. The greater the crisis, the greater the stressors on the relationship between the two. Advance planning is critical. A crisis is no […]


Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations

By Nora Jacobs, Hennes Communications On September 5, the U.S. Department of Education announced it was fining Michigan State University $4.5 million for “a systemic failure to protect students from sexual abuse.” The fine is the latest fallout from the Larry Nassar scandal, which has embroiled MSU in lawsuits, a succession of high-profile firings, resignations […]


Take a Breath: Legal Considerations for Your Communications

From Madelaine C. Lane, writing for the Grand Rapids Business Journal: It’s a story we see play out all too often on the evening news: An organization or one of its employees is hit with a search warrant, subpoena or a civil lawsuit. Before the receptionist, communications director or CEO can turn around, a microphone […]


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