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7 Questions to Ask Before Hiring a Crisis Communications Firm

By Bruce Hennes, Hennes Communications Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation.  Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat. […]


Attention: School Board Presidents, Superintendents & Education Attorneys

We are pleased to announce that Hennes Communications is now providing crisis management and crisis communications services to the Arizona School Boards Association (ASBA), giving their members access to our team 24/7/365.  Those services include pre-crisis planning, 24/7 crisis response, crisis/media training, litigation communications support, communications audits and tabletop drills. As has already been announced, […]


Landmark Case May Dictate How Far School Districts Can Go in Disciplining Student Speech Online

By Nora Jacobs, Hennes Communications A Pennsylvania student’s decision to express her frustration about being passed over for promotion on the cheerleading squad will mark the U.S. Supreme Court’s first review of the limits of free speech for students in the age of social media when it rules on a case heard April 28.  School […]


“I’m Afraid to Open Twitter”: Next-Level Harassment of Female Journalists is Putting News Outlets to the Test

By Charlotte Klein, writing for Vanity Fair… It started late one day, and you could see it kind of building on social media,” Washington Post national editor Steven Ginsberg recalled of the torrent of online abuse directed last month at Seung Min Kim. The Post reporter had been photographed showing Senator Lisa Murkowski a critical tweet sent by Neera Tanden and seeking comment, a standard journalistic practice somehow interpreted as […]


New York Gov. Cuomo is the Textbook Example of How Not to Apologize

From Lisa Leopold, writing for The Conversation… New York Gov. Andrew Cuomo’s two apologies for alleged sexual misconduct are straight out of a master class in how not to say you’re sorry. The governor, who had become something of a celebrity during his nationally broadcast press conferences early in the coronavirus pandemic, is now embroiled in a sexual […]


Monumental Crisis Management FAIL: Ted Cruz’s Mexican Vacation

By Nora Jacobs, Hennes Communications As is now clear to the entire country, Senator Ted Cruz apparently skipped class the day they taught Crisis Management 101.  As his constituents and fellow Texans faced a winter storm that may be the costliest in the state’s history, boiling snow for drinking water and burning furniture to heat […]


KPMG’s Bill Michael Resigns After Telling Staff to ‘Stop Moaning’

Recently, we were asked to comment on the story below.  Our quick analysis:  it’s not like he said something accidental, or something he didn’t mean. His words clearly expressed his beliefs. And those beliefs were not consistent with the values of KPMG – and appropriate action was taken. From Mark Sweney & Joanna Partridge writing in […]


The Stupidity Defense

From our esteemed colleague, Dr. Peter Sandman: It comes up in my consulting at least once a month. Something bad has happened on my client’s watch, and now the client has to own up to it. The key question (or at least one key question) is why it happened. And the principal contenders for best […]


Negative Online Client Reviews: ABA Gives Some Tips for Responding

Preface by Bruce Hennes, Hennes Communications Last week, writing in Law for Lawyers, a publication of the Thompson Hine law firm, our friend Karen Rubin wrote about how attorneys should deal with negative online reviews.  We’ve taken the liberty of adding this preface to her excellent article: When considering a response to a negative lawyer […]


National Law Review “Go To Thought Leader” Award Honoring Excellence in Legal Thought Leadership Goes to Hennes

Bruce Hennes Receives National Law Review Award Bruce Hennes, chief executive officer of Hennes Communications and a nationally known expert in crisis communications, reputation management and media engagement in crisis situations, has been named by the National Law Review as one of 2020’s “Go-To Thought Leaders” for columns he has contributed to the publication’s website, […]


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