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Why Auto-Marketing is Another Threat to Effective Crisis Management

By Nora Jacobs, Hennes Communications Those who know me know that I’m a travel junkie.  Time and budget prevent me from taking all the trips I’d like to take, so I do a fair amount of armchair travel. That includes skimming the daily email feed I get from Conde Nast Traveler – a publication I’ve […]


Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence

  Thomas Cook was a British travel group company.  On September 23, 2019, Thomas Cook went into compulsory liquidation.  Around 21,000 worldwide employees were left without jobs and 600,000 customers were left abroad, triggering the United Kingdom’s largest peacetime repatriation. Thomas Cook’s corporate collapse last month left authorities with an enormous problem. More than 150,000 holidaymakers […]


Crisis Management: Communicating a Sudden Leadership Change

[by Howard Fencl, Hennes Communications] Sexual misconduct allegations cause a company to fire its president. The board of a major nonprofit decides its well-entrenched executive director has been “phoning it in” for the past year and shows her the door. A CEO is dismissed after sowing a pervasive culture of fear that touched off an […]


Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith

By Nora Jacobs, Hennes Communications The recent employee protest at home-goods retailer Wayfair involving furniture sales to a company that will outfit a new migrant detention center in Texas has generated national media attention. It also prompted a discussion with one of our clients who is about to embark on a vulnerability audit with us […]


If Your Company Is Going Through a Public Scandal, Should You Leave?

Thanks to our friend and colleague, Linda Bluso, Founder & CEO of the Adaptive Knowledge Institute®, for the lead to this article from the Harvard Business Review: Having your employer get caught in a public scandal is an agonizing professional experience. Even if your company comes out okay financially, it’s likely to have a tarnished reputation. How do […]


Why the Lawyers Always Win

From a colleague of ours, Michael Maslansky: A crisis hits and the internal kabuki dance begins. The CEO. The lawyers. The communicators. And as if scripted in advance, the drama frequently plays out in a predictable way. The CEO wants to fight back against the unfair criticism. The lawyer, preparing for coming litigation, doesn’t want […]


Ohio School Boards Association Selects Hennes Communications to Provide Crisis Management and Communications Services to Ohio’s Public Schools

The Ohio School Boards Association (OSBA) has entered into a strategic partnership with Hennes Communications to provide crisis management and communications services to public school systems throughout the state of Ohio facing sudden challenges to their organizations’ reputations and operations. With this partnership, OSBA member school leaders have access 365 days a year to expert […]


Thom Fladung, Managing Partner of Hennes Communications, Talks On-the-Record

Hear Thom Fladung, managing partner of Hennes Communications, talk to the Portage County Safety Council about crisis management here.  Hope you agree it’s worth the listen.


The New Law of Litigation Communications: Your Case Will Now Be Heard – On Facebook

By Thom Fladung, Managing Partner, Hennes Communications The Court of Public Opinion is now in session. In fact, it’s always in session – on Facebook, Twitter, Instagram and other social media outlets. The practice of litigation communications or litigation public relations is young, as legal and communications matters go, emerging in the early 1980s, according to […]


A Playbook for CEOs Attacked by Trump: Thrust, Parry, Ignore

From Kevin Miller, writing for Bloomberg: (Bloomberg) — Bosses of the world’s largest corporations are still learning to deal with one modern peril: when President Donald Trump shows he’s not afraid to call them out on Twitter. General Motors Corp. is the latest example. Even though Chief Executive Officer Mary Barra reached out to to […]


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