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Why Auto-Marketing is Another Threat to Effective Crisis Management

By Nora Jacobs, Hennes Communications Those who know me know that I’m a travel junkie.  Time and budget prevent me from taking all the trips I’d like to take, so I do a fair amount of armchair travel. That includes skimming the daily email feed I get from Conde Nast Traveler – a publication I’ve […]


Crisis Communications for Hurricanes

By Jim McKay, writing for Emergency Management: How the Medical University of South Carolina, a 700-bed medical center with six colleges, honed its crisis communications strategy and methodology and was able to continue operations during Hurricane Florence last September. As Hurricane Florence whipped through the Carolinas creating havoc last September, the Medical University of South […]


Why Does Using a Period in a Text Message Make You Sound Insincere or Angry?

From Lauren Collister, University of Pittsburgh, writing for The Conversation: When it comes to texting, the period, full stop, point – whatever you call it – has been getting a lot of attention. People have begun noticing slight changes to the way our smallest punctuation mark is deployed, from declarations that it’s going out of style to […]


How the University of Iowa Recovered From the ‘Unfathomable’ Flood That Ruined It

From John Schwartz, writing for the New York Times: Don Guckert’s job is keeping the buildings on the University of Iowa’s charming campus up and running, and safe. His most important lessons came from the worst days of his career, in June 2008, when the waters of the Iowa River washed across the campus, causing […]


6 Questions on the Power — and Limits — of Litigation Communications

The majority of work referred to Hennes Communications comes from attorneys, who are often “first responders” when bad things happen to good companies and organizations.  Subsequently, we’re often retained by the attorney or law firm in order to help assist them in preparation for trial.  It’s called “litigation communications” and here’s a great piece on […]


City Managers and Elected Officials Play a Key Role in Disaster Response

NOTE:  We are very much aware of the fact that many mayors, city managers and city safety directors are not prepared to handle disasters, more often than not depending on their police and fire chiefs to “handle things.”  As you’ll see in the article below, mayors, city managers and safety directors have distinct duties that […]


To Make a Great First Impression Do This 1 Small Thing Successful Speed Daters Do

From the Harvard Research and Inc.: Making a great first impression is so much better than having to overcome a bad first impression. But it’s easier said than done. Big first impressions come from small talk done well–something most of us struggle with. We end up defaulting to highly generic and ineffective tropes like “What do you […]


Ohio School Boards Association Selects Hennes Communications to Provide Crisis Management and Communications Services to Ohio’s Public Schools

The Ohio School Boards Association (OSBA) has entered into a strategic partnership with Hennes Communications to provide crisis management and communications services to public school systems throughout the state of Ohio facing sudden challenges to their organizations’ reputations and operations. With this partnership, OSBA member school leaders have access 365 days a year to expert […]


Want to Make a Great First Impression? A Princeton Psychologist Says Be Aware of 3 Snap Judgments People Make

We often tell clients that it’s not just what you say, but how you say it.  And first impressions do count. Here’s what Scott Mautz, writing for Inc., had to say on the subject. Impressions make quite an impression on us as we’re so eager to manage them. I’ve written about how to overcome a bad […]


A Discussion of What Women Can and Cannot Control About Their Leadership Presence

From Dr. Carol Kinsey Goman: You may have a leadership title, or tremendous leadership potential, but that in itself doesn’t give you leadership presence. These are typical comments I hear when asked to coach an up-and-coming female whose career has stalled: “It isn’t that she couldn’t do the next job. It’s that no one on the […]


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