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Language: The Importance of Precision & Avoidance of Traps

Precision can be described as the quality, condition or fact of being exact and accurate.  Precision is essential, precision is intricate, and precision is beautiful; more than anything else, precision is necessary.                                               […]


Use Peacetime Wisely: Plan Now For What To Say And Do In A Crisis

By Bruce Hennes, Hennes Communications Public officials, CEOs, executive directors and members of for-profit and non-profit boards have a responsibility to their stakeholders to plan for situations that will imperil life, limb and the ability of their organizations to fulfill their missions. In the immediate aftermath of a major incident, such as a mass shooting […]


Chris Rock’s Joke About Actress Jada Pinkett Smith Creates Crisis For Academy Awards and Will Smith

It was indeed the slap heard ’round the world.  But if you’re looking for Hollywood gossip, look elsewhere.  Instead, let’s look at the situation from the crisis management point of view. Here’s how I saw it: If you’re a high-power celeb and you sit in the front row of the Academy Award ceremonies, you are […]


Do You Have a Few Minutes to Spare?

The Best Super Bowl Commercials of All Time   The Drum Go ahead, argue amongst yourselves. All of the 2022 Super Bowl Commercials   Parade Local News Reporter’s Resurfaced Deadpan Analysis of February Goes Viral In a video that only Lou Grant would love (though he’d never let you know it), this St. Louis reporter has no […]


By | February 14, 2022 | Uncategorized

For Spotify, ‘The Joe Rogan Experience’ is an Object Lesson In Fumbling Crisis Communications

Thom Fladung, Hennes Communications Spotify, the streaming service that provides music and podcasts to hundreds of millions of users, has lately been providing a different service: A guide to mishandling a reputational crisis. For almost a month now, Spotify has lurched from one thorny situation to another centered on the popular “Joe Rogan Experience” podcast, […]


Don’t Let Ransomware Attackers Hold Your Communications Hostage, Too

By Thom Fladung/Hennes Communications In 1989, the first episode of “The Simpsons” aired. The Berlin Wall came down. And during the World Health Organization’s AIDS conference, one of the first documented ransomware attacks occurred – distributed via floppy disk. A mailing list of 20,000 doctors and AIDS researchers received a floppy disk that was supposed […]


The Power of Talk: Who Gets Heard and Why

From the archives, and still powerful, Deborah Tannen, writing in The Harvard Business Review… The head of a large division of a multinational corporation was running a meeting devoted to performance assessment. Each senior manager stood up, reviewed the individuals in his group, and evaluated them for promotion. Although there were women in every group, […]


By | September 18, 2021 | Uncategorized

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