small-logo
Need help now? Call 216.321.7774

When to Respond on Social Media: Some Rules for the (Frequently Rough) Road

Q. How do I know whether I should respond to a negative social media comment about our organization?  A. We’ve worked with several clients recently that faced the challenge of negative social media posts going viral, attracting thousands of comments and shares and threatening the reputation of the organization involved. Before it reaches that crisis […]


The Audience in the Mind’s Eye: How Journalists Imagine Their Readers

By James G. Robinson, writing for the Columbia Journalism Review: A central irony of the newsroom is that while many journalists’ decisions are made with readers in mind, the audiences for their work often remain unfocused, imagined abstractions, built on long-held assumptions, newsroom folklore, and imperfect inference. This is not particular to journalism. Writing, like […]


An Independence Day Salute to Our Founding Fathers of Fake News

By Thom Fladung/Hennes Communications This 4th of July, amid the fireworks, hot dogs and parades, let’s remember another grand American tradition: making stuff up. Or, as John Adams noted with delight in his diary in 1769, he’d spent the evening in “a curious employment. Cooking up Paragraphs, Articles, Occurrences etc. – working the political Engine!” […]


Want A Good Answer Amid A Crisis? Know The Question Before It’s Asked

By Thom Fladung/Hennes Communications The Q&A session is a staple of leadership, whether those questions come at you in employee meetings, community forums or in an interview with a journalist. It can be challenging in any setting. But doing a Q&A amid a crisis or serious issue your company or organization is facing ratchets up […]


Issues Management in the Dark: Game of Thrones Messes Up, Won’t Fess Up

[by Howard Fencl, Hennes Communications] Our blog posts typically deal with heavy-going crisis fare. I’m lightening up just this once because of an audacious filmmaker’s response to a Sunday evening tsunami of social media angst washing over the third episode in this, the final season of Game of Thrones. Did you see it? Probably not. […]


Want To Sell the CEO On A Crisis Communications Plan? Sell The Attorney First

Q: How do you convince leadership that creating a crisis communications plan is a good idea?  A: We get it. People don’t want to think about their businesses or organizations being thrown into a crisis because there’s been a data breach, or an allegation of sexual harassment, or an inappropriate social media post. And who […]


Lessons From The Boeing Airline Crisis – And From The Crisis Management Industry’s Response

By Thom Fladung/Hennes Communications The crash of Ethiopian Airlines flight 302 and subsequent focus on the Boeing 737Max airliner brought with it the usual analysis and reaction from crisis communications consultants. Some of our crisis communications peers provided insight into how Boeing was dealing with its crisis. And some reaction, unfortunately, we found lacking in […]


You Can’t Spin Your Way Out of Bad Behavior – Boeing & Wells Fargo

By Bruce Hennes, CEO, Hennes Communications On September 11, 2001, the world changed.  The terrorist attack on the U.S. altered American politics and propelled us into a foreign war, changing government surveillance, our travel habits and even the architecture of our buildings. On a micro-level, it also changed Hennes Communications.  For the previous 12 years, […]


Not For All of Our Readers — Terror of Tomorrow: What Organizations Must Know to Share and Prepare

From Homeland Security Today Gate 15’s David Pounder asked Homeland Security Today Managing Editor Bridget Johnson to help paint a threat assessment for the year ahead for the benefit of critical infrastructure entities and Information Sharing and Analysis Centers and Organizations. We share that Q&A here for the benefit of all HSToday partners and readers. In […]


Q&A: On crisis communications and attorney-client protection

Q: How can my organization use legal privilege to protect sensitive information when we’re dealing with a communications firm and discussing with them a controversial issue or a crisis? A: [From Stephanie York, Hennes Communications:] You can never ensure that sensitive communications will fall under the attorney work product doctrine – ultimately, a judge must […]


Contact Us

Your name Organization name Describe your situation Your phone number Your email address
Leave this as it is