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Layoffs in Age of Coronavirus: Delivering News That Will Make People Hate You

By Thom Fladung/Hennes Communications The numbers are grim and grow more discouraging by the day. Tens of thousands of people are losing their jobs as businesses re-evaluate, retrench and dig in to adjust to a nationwide coronavirus shutdown. Companies and organizations from General Electric to the National Rifle Association to your favorite restaurant down the […]


Houston Astros Sign Stealing Scandal In Extra Innings As Crisis Communication Errors Pile Up

By Thom Fladung/Hennes Communications The Houston Astros have now pulled off the rare Triple Crown of mishandled crisis communications: cover up; issue lame apologies; allow the bad news story to keep dripping out, day after day. This is not a coveted award. As even the casual baseball fan is acutely aware by now, the Astros […]


Coronavirus & Risk Communications

February 3, 2020 Beyond the headlines and soundbites, the main effect from coronavirus seen thus far in the United States may be confusion. Who to believe. What to believe. And how best to prepare and think about this latest global threat right now. Today, we offer analysis and advice from perhaps the United States’ preeminent […]


Strike Three, You’re Out: Houston Astros Cheat, Get Caught – And Then Ex-GM Boots Apology

By Thom Fladung/Hennes Communications The Houston Astros have joined the Chicago Black Sox and Pete Rose in the ranks of the most infamous scandals in Major League Baseball history, with the release of the MLB investigation that Houston front office staff, coaches and players worked to steal other teams’ pitching signs. Some context: Cheating has […]


Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]


Don’t Hit ‘Send’ On Those Emails Before Calling Your Attorney

By Stephanie York/Hennes Communications Q. We have an emerging issue. When should we contact our attorney? A: When an organization is facing a crisis or an emerging issue that may evolve into a crisis, employees typically start talking about it – especially via email and texts. It’s easy to fire off messages to colleagues, managers […]


Why ‘Off the Record’ is a High-Wire Act Best Avoided

By Hennes Communications Q:  A reporter wants to interview me, and I don’t want to be identified as the source of the information.  What do I do? A:  The reporter’s goal is to interview you with no strings attached – everything you say and do can be reported. This is called “on the record” and […]


Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]


By | October 18, 2019 | Uncategorized

Dealing with Ambush Interviews

[by Howard Fencl] Dealing with Ambush Interviews What's the best way to deal with an ambush interview? Here's what you should do — and what you should NEVER do. Posted by Hennes Communications on Monday, October 14, 2019


By | October 15, 2019 | Uncategorized

Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]


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