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The Pandemic Tunnel – Guidance for Education Officials

What to Say to Students, Employees, Students, Parents, Taxpayers, Colleagues & Other Stakeholders This Winter about COVID-19 and the Vaccine By Dr. Peter Sandman (abridgement by Bruce Hennes) Editor’s Note from Bruce Hennes, CEO, Hennes Communications:  Given mixed, confusing and contradictory messages coming from government officials, public health experts and the media about the pandemic and […]


The Pandemic Tunnel – Guidance for Your Stakeholders

What to Say to Employees, Customers & Colleagues This Winter about COVID-19 and the Vaccine By Dr. Peter Sandman (abridgement by Bruce Hennes) Editor’s Note from Bruce Hennes, CEO, Hennes Communications:  Given mixed, confusing and contradictory messages coming from government officials, public health experts and the media about the pandemic and the vaccines coming on line, […]


Guiding Your Stakeholders Through the Pandemic Tunnel

What to Say to Law Firm Partners and Employees This Winter about COVID-19 and the Vaccine By Dr. Peter Sandman (abridgement by Bruce Hennes) Editor’s Note from Bruce Hennes, CEO, Hennes Communications:  Given mixed, confusing and contradictory messages coming from government officials, public health experts and the media about the pandemic and the vaccines coming […]


Come What May, All Bad Fortune Is to be Conquered by Endurance.

By Guest Columnist Annie Searle Annie Searle is an internationally known expert in operational risk management, with extensive experience in the financial, IT and business sectors.  Once a month, she publishes her own newsletter. Given events of the past year, we thought the piece she wrote for her own newsletter did a nice job of […]


Crisis Management Lessons Learned From the 2020 Political Scene That Can Apply To Any Organization

Arthur Solomon, a former journalist, was a senior VP/senior counselor at Burson-Marsteller.  In the past, we’ve found him to be an astute observer of the scene.  Here, he offers advice aimed at public relations firms, but also applicable to any professional service firm, nonprofit, government agency or company.  Of course, Art’s opinions, written for CommPro, […]


Why You Need a Social Media Kill Switch During a Crisis

From Mark Renfree, writing in PR News: Social media is as likely a place as any for a PR crisis to start. In fact, the speed at which things can blow up on social channels make them especially fertile ground for crises. A solid crisis preparation plan will account for more than social media, of […]


Combat Crisis Communication Chaos in 2021

by Howard Fencl, Hennes Communications COVID-19 catapulted client after client into chaos this year. They were all unprepared to talk about it. After all, who plans to talk about a once-in-a-lifetime pandemic? Maybe you went through the frightening drill yourself last spring: A colleague is the first in your company to test positive for COVID-19. […]


Your Brain’s Built-In Biases Insulate Your Beliefs from Contradictory Facts

Jay Maddock, Professor of Public Health, at Texas A&M University writes: A rumor started circulating back in 2008 that Barack Obama was not born in the United States. At the time, I was serving as chair of the Hawaii Board of Health. The director and deputy director of health, both appointed by a Republican governor, inspected […]


On-Line Review Response by Rogue Consultant Leads to Suspension for OK Lawyer

From our good friend, attorney Karen Rubin at Thompson Hine in Cleveland, writing in her blog, “The Law for Lawyers Today”: An Oklahoma lawyer was suspended last month for two years based on misconduct involving an unlawful response to a bad on-line review of the lawyer’s services.  The disciplinary case is a lesson in being […]


Absorb Chaos, Transform It Into Calm and Give Back Hope

From Amy Boone, writing for Ethos3: At times, we are called to give presentations about new products or policies. Other times, we might be asked to inspire or challenge our audience members. But other times, we are called to speak into times of crisis. Maybe a business is losing revenue and the forecasted future is […]


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