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Can 5G Wireless Technology Supercharge Crisis Management?

[by Howard Fencl, Hennes Communications] The breathless buzz about the coming global deployment of 5G wireless technology keeps building to a crescendo. 5G will launch the Internet of Things (IoT) to the next level, empowering massive real-time data sharing between connected devices (health sensors, traffic sensors, weather sensors, your car, your HVAC and lighting systems, […]


The Age of Outrage: Crisis Management in Social Media Pile-Ons

[by Howard Fencl, Hennes Communications] There’s nothing the self-righteous embrace more than joining with their fellow self-righteous to gang up on some unfortunate target. The angrier the echo chamber, the better. Social media is their perfect rage machine. It’s where anonymous trolls can obsess and pile on. And they do it relentlessly and instantly over […]


Used a Paper Straw Lately? You Will.

  By Nora Jacobs, Hennes Communications If you’ve been to a food establishment recently and received a paper straw in lieu of the ubiquitous plastic device, you are witnessing the mature stage of an issue lifecycle — in this case, an issue that has been evolving for more than 30 years. Clients often ask us […]


Want to Make a Great First Impression? A Princeton Psychologist Says Be Aware of 3 Snap Judgments People Make

We often tell clients that it’s not just what you say, but how you say it.  And first impressions do count. Here’s what Scott Mautz, writing for Inc., had to say on the subject. Impressions make quite an impression on us as we’re so eager to manage them. I’ve written about how to overcome a bad […]


Want To Sell the CEO On A Crisis Communications Plan? Sell The Attorney First

Q: How do you convince leadership that creating a crisis communications plan is a good idea?  A: We get it. People don’t want to think about their businesses or organizations being thrown into a crisis because there’s been a data breach, or an allegation of sexual harassment, or an inappropriate social media post. And who […]


A Discussion of What Women Can and Cannot Control About Their Leadership Presence

From Dr. Carol Kinsey Goman: You may have a leadership title, or tremendous leadership potential, but that in itself doesn’t give you leadership presence. These are typical comments I hear when asked to coach an up-and-coming female whose career has stalled: “It isn’t that she couldn’t do the next job. It’s that no one on the […]


You Can’t Spin Your Way Out of Bad Behavior – Boeing & Wells Fargo

By Bruce Hennes, CEO, Hennes Communications On September 11, 2001, the world changed.  The terrorist attack on the U.S. altered American politics and propelled us into a foreign war, changing government surveillance, our travel habits and even the architecture of our buildings. On a micro-level, it also changed Hennes Communications.  For the previous 12 years, […]


The College Bribery Scandal: Personal Conduct vs. Business Conduct

By Bruce Hennes, CEO, Hennes Communications The recent college bribery scandal is explosive.  Hollywood stars, famous sports coaches, parents doing “whatever is necessary” to help their kids, coveted slots going to the wealthiest instead of the most meritorious or deserving, this issue touches a multitude of contemporary issues. One facet of this issue that we […]


Thom Fladung, Managing Partner of Hennes Communications, Talks On-the-Record

Hear Thom Fladung, managing partner of Hennes Communications, talk to the Portage County Safety Council about crisis management here.  Hope you agree it’s worth the listen.


Why We Should All Avoid the Jussie Smollett-Style Rush To Judgment

From our good friend and colleague, Richard Levick: We still don’t know all the facts surrounding Jussie Smollett – so let’s not rush to condemnation with the same fury his supporters rushed to judgment about his “attackers.” As troubled as he may be, he is entitled to due process. The latest evidence presented by the Chicago police, however, points […]


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