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Why You Should Take Citizen Journalists with a Smartphone Very Seriously

[by Howard Fencl, Hennes Communications] There are always raised eyebrows in our media training sessions when we tell participants they are always on the record – that in today’s social media world you’re not only on the record with reporters, you’re on the record whenever you talk about your company at the grocery store, on […]


Lawyers Should Not Rewrite Crisis Communications

By Bruce Hennes, Hennes Communications As many of you know, I spend much of my time these days traveling the country doing Continuing Legal Education (CLE) seminars on crisis management and communications.  For more information about the depth and breadth of those CLE’s, click here. In short, I teach at attorneys how to tell the […]


A Crisis is Coming – Is Your Board on Board?

From our esteemed colleague, attorney David Wolowitz: What makes an independent school succeed or fail when crisis strikes? More often than not, the difference hinges on whether the administration and board work collaboratively. The greater the crisis, the greater the stressors on the relationship between the two. Advance planning is critical. A crisis is no […]


Why Auto-Marketing is Another Threat to Effective Crisis Management

By Nora Jacobs, Hennes Communications Those who know me know that I’m a travel junkie.  Time and budget prevent me from taking all the trips I’d like to take, so I do a fair amount of armchair travel. That includes skimming the daily email feed I get from Conde Nast Traveler – a publication I’ve […]


Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence

  Thomas Cook was a British travel group company.  On September 23, 2019, Thomas Cook went into compulsory liquidation.  Around 21,000 worldwide employees were left without jobs and 600,000 customers were left abroad, triggering the United Kingdom’s largest peacetime repatriation. Thomas Cook’s corporate collapse last month left authorities with an enormous problem. More than 150,000 holidaymakers […]


Three Tips for Revamping Your Crisis Management Strategy

By Todd Aberman, writing for PublicRelay A company can build up a great brand reputation one day, only to have an unforeseen PR crisis tarnish its brand the next day. Effective crisis management can not only mitigate the negative impact that such an event causes, but also has the potential to build up a company’s brand reputation […]


Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations

By Nora Jacobs, Hennes Communications On September 5, the U.S. Department of Education announced it was fining Michigan State University $4.5 million for “a systemic failure to protect students from sexual abuse.” The fine is the latest fallout from the Larry Nassar scandal, which has embroiled MSU in lawsuits, a succession of high-profile firings, resignations […]


Be Prepared, Not Scared. September is National Preparedness Month.

While the article below is aimed at personal and home preparedness, is your organization or business prepared for a disaster?  According to the American Red Cross, 20% of businesses impacted by a major disaster end up going out of business not because they didn’t have enough insurance but because they didn’t have a disaster plan.  […]


Crisis Communications for Hurricanes

By Jim McKay, writing for Emergency Management: How the Medical University of South Carolina, a 700-bed medical center with six colleges, honed its crisis communications strategy and methodology and was able to continue operations during Hurricane Florence last September. As Hurricane Florence whipped through the Carolinas creating havoc last September, the Medical University of South […]


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