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Jeff Bezos & The Enquirer: Extortion or Just Negotiations? That Slippery Slope

From our good friends at Thompson Hine, attorneys Tom Fehrer and Karen Rubin: Last week the media was abuzz with the allegations made against the National Enquirer by Jeff Bezos, the founder of Amazon and the owner of The Washington Post. The details in Bezos’ blog post about his ongoing dispute with the Enquirer and […]


America’s Experts on the Biggest Threats and Challenges Facing Us in 2019

From Homeland Security Today As a political standoff shut down the government for 35 days, homeland security professionals scrambled to continue the mission. From Russia to China, to cyber attacks and near daily mass shootings, read on for where we should focus as a nation and in our communities. We reached out to our cadre […]


Not For All of Our Readers — Terror of Tomorrow: What Organizations Must Know to Share and Prepare

From Homeland Security Today Gate 15’s David Pounder asked Homeland Security Today Managing Editor Bridget Johnson to help paint a threat assessment for the year ahead for the benefit of critical infrastructure entities and Information Sharing and Analysis Centers and Organizations. We share that Q&A here for the benefit of all HSToday partners and readers. In […]


How to Say ‘I’m Sorry,’ Whether You’ve Appeared in a Racist Photo, Harassed Women or Just Plain Screwed Up

Written by Lisa Leopold, Associate Professor of English Language Studies, The Middlebury Institute of International Studies at Monterey, Middlebury.   “I’m sorry.” These two words may seem simple, but the ability to express them when you’re in the wrong is anything but – particularly for those in the public eye. Virginia Gov. Ralph Northam, to […]


Q&A: On crisis communications and attorney-client protection

Q: How can my organization use legal privilege to protect sensitive information when we’re dealing with a communications firm and discussing with them a controversial issue or a crisis? A: [From Stephanie York, Hennes Communications:] You can never ensure that sensitive communications will fall under the attorney work product doctrine – ultimately, a judge must […]


Not On My Facebook Page: How Smart Companies Deal with Dumb Online Trolls

By Thom Fladung/Hennes Communications The reaction is typical. Watch what happens when a business, organization or news outlet removes a user’s post from a Facebook page, website or comment string. “Censorship!” “You’re violating my free speech rights!” “You’re trashing the First Amendment!” Well, no. None of that has happened. The laws around social media use […]


Going to School on Crisis Management

By Howard Fencl, Hennes Communications David Wolowitz is a brilliant attorney who advises independent schools all over the world on every prickly nuance of crisis management and risk avoidance. He recently penned “A Crisis is Coming. Is Your Board on Board?” that offered seven steps independent schools should take to plan for, and deal with, […]


A Crisis Management Lesson: Leaders Under Fire Who Choose to Say Nothing Give People Nothing to Believe In

By Bruce Hennes, Hennes Communications From pointed guns to pointed fingers, the damage left in the wake of the Feb. 14, 2018 massacre at Marjory Stoneman Douglas High School in Parkland, Florida, has been gut-wrenching. The gunman, of course, is ultimately to blame for an act of pure evil. But many others involved, from the police officers first […]


Sorry Really Does Work – Boston Hospital’s Apology to Widower

By Bruce Hennes, Hennes Communications We’ve long been fans and proponents of Sorry Works!  In fact, I make sure to include information about Sorry Works! in literally every single presentation I do throughout the year (over 110 in 2018).  From their web page: Sorry Works! is the nation’s leading disclosure training & advocacy organization.  They […]


Resolved for 2019: Overhaul Your Crisis Communication Plan So It’s “Social First”

[by Howard Fencl, Hennes Communications] This may be a shocker, but you knew it was coming: More Americans now get news from social media than from print. I’ll say that again: More Americans now get their news from social media than from newspapers. That’s according to a new report out by the Pew Research Center. […]


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