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PR Warfare: When An Enemy Targets Your Firm In the Press

From Cheryl Connor, writing for Forbes: Does anybody remember Lori Cheek? Those who follow my columns may remember my story about the intrepid entrepreneur who was famously turned down in front of eight million viewers by all five investors on Shark Tank and used the experience to propel her mobile dating site, Cheekd, on her own. TheObserver.com “That […]


Data and Privacy Breach Notification Plans: What You Need to Know

By Michael Nadeau, from CSO Online: You’ve just discovered a breach that exposes your global customers’ personal information. It’s after May 25, so you are required to report the breach within 72 hours to comply with the EU’s General Data Protection Regulation (GDPR). The clock is ticking. Do you know the process for reporting the […]


Are Women Leaders More Calm In A Crisis? 6 Tips On Keeping Cool

TAKE THE LEAD prepares, develops, inspires and propels women to take their fair and equal share of leadership positions across all sectors by 2025.  Here, a provocative piece by Michele Weldon: Do you have what it takes to maintain control in a severe crisis? Southwest Airlines pilot Tammie Jo Shults, a veteran pilot of three […]


Weasel Words: The Lexicon of TV Pundits (But Not Exclusively)

From CommPro, written by Arthur Solomon, Public Relations Consultant: Depending upon which dictionary you use, a weasel will be defined as “sneaky or untrustworthy,” (Meriram-Webster); “achieve something by use of cunning or deceit,” (Oxford Living Dictionaries); or “a word  used “to temper the forthrightness of a statement; that makes one’s views equivocal, misleading or confusing,” (Dictionary.com). Perhaps […]


Once a Social Media Crisis Hits, the Reputation Management Clock is Ticking

From New York Times staff writer Michael Grynbaum: The toppling of Roseanne Barr — from her racist late-night tweet to the early-morning backlash and ABC’s axing of her highly rated show — took less than 12 hours. That is the equivalent of hyperspeed for businesses and brands that are accustomed to taking their time when […]


Wide-Awake: Sanofi’s Rapid Response to Roseanne Barr’s Twitter Attack – Lessons Learned

[By Howard Fencl, Hennes Communications]   By now you know the story: Acerbic, sharp-tongued comedian Roseanne Barr shoots her mouth off on Twitter, posting a racist tweet targeting Valerie Jarrett, a former aide to President Barack Obama: “Muslim brotherhood & planet of the apes had a baby=vj [Valerie Jarrett]” ABC wastes no time cutting ties […]


The Cleveland Browns on HBO’s ‘Hard Knocks’: A Weekly Reputation Management Tutorial

[By Thom Fladung, Hennes Communications] Tell the truth. Tell it all. Tell it first. Tell it fast. Tell it on “Hard Knocks.” OK, that last one about HBO’s Emmy Award-winning inside look at a National Football League team’s training camp is not one of our fundamental principles at Hennes Communications when we’re working with clients […]


Facebook Adopts ‘Community Standards’ – Have You?

[By Thom Fladung/Hennes Communications] Facebook recently revealed what content it’s going to allow its users to post – and what’s not allowed. If you have social media channels like a Facebook page that invites comments or a website or some other digital platform where people can comment, you should do the same. The Bay Area […]


Are Women Leaders More Calm In A Crisis? 6 Tips On Keeping Cool

From Michelle Weldon, writing in Take the Lead: Gender may or not play a role in how a leader handles a crisis, but as a women leader, you can decide how you will behave. And it is likely you will have a crisis on your hands eventually. “A disaster is a moment of truth for […]


After a Slow Start, Starbucks Mounts a Textbook Response to Events in Philadelphia

[By Nora Jacobs, Hennes Communications] Starbucks is certainly no stranger to controversy.  Past dust-ups include its “war on Christmas,” the year the company issued a simple red cup for the holidays, and the campaign designed to improve race relations built on asking baristas to write “RaceTogether” on coffee cups.   Both of those efforts were minuscule […]


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