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Why Should a Government Agency Reach Out To a Crisis Communications Firm?

By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information.  That’s also when damaging misinformation and […]


Put Down The Pastrami: Zoom Performance Tips Two Years On

by Howard Fencl, Hennes Communications Come on, people! We’re more than two years into Zoom as our proxy conference room, yet I’m seeing a disturbing uptick of on-camera antics that would have been red-faced embarrassing in the button-down face-to-face business meetings of olden times. Whether it’s Zoom, Teams, WebEx – you name the video conferencing […]


How to Combat the Legal Response Syndrome

From our colleague in Australia, Tony Jaques, director of Issue Outcomes Pty Ltd… There’s a good reason why legal advice is important in crisis management. Because just about every crisis or potential crisis has a legal component. But at the same time just about no crisis or potential crisis is ever solely about legal matters. Failure to recognise that leads to […]


Why Should a Local School District or Independent/Parochial School Reach Out To a Crisis Communications Firm?

By Stephanie York, JD, Hennes Communications Q: Why should a local school district, an independent or parochial school reach out to a crisis communications firm? A:  Quick – What’s the single highest priority for a superintendent, head or board president?  It’s not education.  It’s safety.  And just one part of that safety net is making […]


Crisis Communication: 5 Steps for Damage Control

By Thom Fladung, Hennes Communications Attorney Andy Phillips, like many folks, looks back a bit wistfully at the “good old days.” “I wish it was back in the day where I could go home at 6 o’clock and sit down with the paper for a half hour,” says Phillips, whose practice at von Briesen & […]


Tough Calls: Is Your Loyalty to the Person, Office or Organization?

Editor’s Note:  This piece originally ran in the February 2018 of our Crisis Management Today newsletter.  We thought it worthwhile to run again. A frequent concern at Hennes Communications before and during the work we do for clients is to make certain we understand who our client actually is.  In most situations, it’s an institution, […]


Police Response to Astroworld Tragedy Shows Importance of Timing, Risk Management

John Guilfoil writes… The Astroworld Tragedy is gut-wrenching. Media reporting about it, especially a New York Times story today, reminds us how important professional journalism is to finding the truth behind a major incident. In the story, a source tells the Times that Houston Police Chief Troy Finner shared concerns about crowd control directly with performer Travis […]


The Not-So-Jolly Aaron Rodgers Controversy’s PR Lessons

Art Solomon writes… Aaron Rodgers arguably is the best quarterback in the National Football League, but also he is one of many athletes who should attend a PR 101 class. A basic PR rule that Rodgers broke is never to lie or mislead the media. The Green Bay Packers’ star denies he did. Yet, his […]


Threats Rarely Work: A PR Lesson from HBO’s ‘Succession’

David Ball, writing for PR News, hits it on the head… With the return of HBO’s “Succession” next month, I remember at least one teachable communication moment from the second season.  In episode six, a magazine writer approaches the leaders of fictitious Waystar Royco with a story of sexual harassment and abuse within the company. The story […]


Six Tips for Being More Persuasive

Written for attorneys by Gray Robinson, but applicable to all… A large part of practicing law is persuading someone to believe, act or agree with your client’s position, whether in a courtroom or boardroom or at a negotiation or dinner table. We seek to persuade juries, judges, colleagues, friends, family or the media that we […]


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