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Why You Should Take Citizen Journalists with a Smartphone Very Seriously

[by Howard Fencl, Hennes Communications] There are always raised eyebrows in our media training sessions when we tell participants they are always on the record – that in today’s social media world you’re not only on the record with reporters, you’re on the record whenever you talk about your company at the grocery store, on […]


Lawyers Should Not Rewrite Crisis Communications

By Bruce Hennes, Hennes Communications As many of you know, I spend much of my time these days traveling the country doing Continuing Legal Education (CLE) seminars on crisis management and communications.  For more information about the depth and breadth of those CLE’s, click here. In short, I teach at attorneys how to tell the […]


A Crisis is Coming – Is Your Board on Board?

From our esteemed colleague, attorney David Wolowitz: What makes an independent school succeed or fail when crisis strikes? More often than not, the difference hinges on whether the administration and board work collaboratively. The greater the crisis, the greater the stressors on the relationship between the two. Advance planning is critical. A crisis is no […]


Why Auto-Marketing is Another Threat to Effective Crisis Management

By Nora Jacobs, Hennes Communications Those who know me know that I’m a travel junkie.  Time and budget prevent me from taking all the trips I’d like to take, so I do a fair amount of armchair travel. That includes skimming the daily email feed I get from Conde Nast Traveler – a publication I’ve […]


Get Inside a Reporter’s Head to Prep for a Media Interview

[by Howard Fencl] When you’re faced with a media interview on a breaking crisis or a tough issue your organization’s working through, media training experts will tell you to anticipate the toughest questions you can imagine. But taking a step further and anticipating the reporter’s approach to covering your issue is a critically important exercise. […]


Crisis Comms 101: How the British Civil Aviation Authority Guided Stakeholders Through Thomas Cook Turbulence

  Thomas Cook was a British travel group company.  On September 23, 2019, Thomas Cook went into compulsory liquidation.  Around 21,000 worldwide employees were left without jobs and 600,000 customers were left abroad, triggering the United Kingdom’s largest peacetime repatriation. Thomas Cook’s corporate collapse last month left authorities with an enormous problem. More than 150,000 holidaymakers […]


A Brief History of Television Interviews – and Why Live TV Helps Those Who Lie and Want to Hide

From Michael J. Socolow, Associate Professor, Communication and Journalism, University of Maine, writing for The Conversation: First, it happened on Fox News. Chris Wallace asked White House adviser Stephen Miller about the president’s decision to use private lawyers “to get information from the Ukrainian government rather than go through … agencies of his government.” Miller’s response began, […]


Crisis Management: Communicating a Sudden Leadership Change

[by Howard Fencl, Hennes Communications] Sexual misconduct allegations cause a company to fire its president. The board of a major nonprofit decides its well-entrenched executive director has been “phoning it in” for the past year and shows her the door. A CEO is dismissed after sowing a pervasive culture of fear that touched off an […]


Three Tips for Revamping Your Crisis Management Strategy

By Todd Aberman, writing for PublicRelay A company can build up a great brand reputation one day, only to have an unforeseen PR crisis tarnish its brand the next day. Effective crisis management can not only mitigate the negative impact that such an event causes, but also has the potential to build up a company’s brand reputation […]


The Political Apology

By Peter Donolo, writing for the Globe and Mail: As Prime Minister, Justin Trudeau has been uncommonly apologetic. His apologies for a litany of Canada’s historical wrongs even prompted the venerable BBC to ask “does Justin Trudeau apologize too much?” That’s one reason his almost defiant decision – to which he’s holding firm – not to […]


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