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Take a Breath: Legal Considerations for Your Communications

From Madelaine C. Lane, writing for the Grand Rapids Business Journal: It’s a story we see play out all too often on the evening news: An organization or one of its employees is hit with a search warrant, subpoena or a civil lawsuit. Before the receptionist, communications director or CEO can turn around, a microphone […]


Presentation Tips: When Your Speech Stands Between Your Audience and Happy Hour

By Howard Fencl, Hennes Communications So you finally snagged a speaking slot at an important industry conference and you’re jazzed. You’ve tightened your script, added cool multimedia to your PowerPoint deck and you’re ready to rock an audience you know will be hanging on your every word. One problem.  The slot you got is on […]


How Best to Convey “Executive Presence” Non-Verbally

From Dan Hill, writing for CommPro: From U.S. presidents to NFL quarterbacks, I’ve studied their signature facial expressions—looking for the patterns that indicate success. Maybe you weren’t the first choice for the C-suite corner office you now have, but surely you weren’t the 199th overall pick for the job (like the New England Patriot’s Tom […]


Cleveland Indians Pitcher Throws Fit, Hits Apology Out of the Park

There were strong rumors he was going to get traded anyhow, but the deal was probably sealed the moment Cleveland Indians pitcher Trevor Bauer threw a ball over the center field wall in an act of frustration. As we’ve often counseled those who’ve committed sins both venal and mortal, apologies must be authentic, honest, heartfelt […]


When to Respond on Social Media: Some Rules for the (Frequently Rough) Road

Q. How do I know whether I should respond to a negative social media comment about our organization?  A. We’ve worked with several clients recently that faced the challenge of negative social media posts going viral, attracting thousands of comments and shares and threatening the reputation of the organization involved. Before it reaches that crisis […]


Body Language and Leadership Effectiveness – How to Achieve ‘Executive Presence’

From CommPro, written by Dr. Nick Morgan, Author: Most of us think of charisma, or executive presence, as something mysterious and elusive that certain executives are born with or are trained to achieve in some executive school we haven’t been invited to.  We all know we need that mysterious quality when we’re in front of […]


The Audience in the Mind’s Eye: How Journalists Imagine Their Readers

By James G. Robinson, writing for the Columbia Journalism Review: A central irony of the newsroom is that while many journalists’ decisions are made with readers in mind, the audiences for their work often remain unfocused, imagined abstractions, built on long-held assumptions, newsroom folklore, and imperfect inference. This is not particular to journalism. Writing, like […]


Why “Winging It” is Not an Option for Your News Interview

By Howard Fencl, Hennes Communications Very few people are naturally gifted at doing an interview. Our knee-jerk reaction is to just answer a reporter’s questions – or to clam up and hide behind “no comment” because that’s what we’ve seen on TV time and time again. If all you do is answer questions, you have […]


Wayfair Learns the Cost of Doing Business Can Include a Damaged Reputation and Loss of Employee Faith

By Nora Jacobs, Hennes Communications The recent employee protest at home-goods retailer Wayfair involving furniture sales to a company that will outfit a new migrant detention center in Texas has generated national media attention. It also prompted a discussion with one of our clients who is about to embark on a vulnerability audit with us […]


A Major League Crisis – and How a TV News Producer Attacked it with a Roll of the Dice

[by Howard Fencl, Hennes Communications] Cleveland’s getting ready for another turn in the national spotlight with the 2019 Major League Baseball All-Star game. There’s a lot of revitalization to show off to national media doing sidebar travelogue pieces on the city. Where else can you find a town celebrating its river’s miraculous recovery 50 years […]


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