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What Customers Need to Hear from You During the COVID Crisis

From Jill Avery and Richard Edelman, writing for the Harvard Business School… As the COVID-19 virus pandemic began to sweep across the world, Doug McMillon and his team at Walmart watched in horror. Suddenly, they realized, tomorrow would be nothing like “business as usual” and everything in the company’s marketing plan, from retail execution to […]


Women Ask for Coffee, Men Tend to Call in Favors: Why Pandemic Networking is Even Harder for Women

Carol Kitchener writes: The first step to making a new professional connection can be a little awkward. Usually, you start by reaching out over email. You might agonize over the acceptable number of exclamation points — or double check the spelling of several words you have certainly spelled successfully many times before. You read the email at […]


Crisis Communication: 5 Steps for Damage Control

By Thom Fladung, Hennes Communications, writing for The Wisconsin Lawyer: Attorney Andy Phillips, like many folks, looks back a bit wistfully at the “good old days.” “I wish it was back in the day where I could go home at 6 o’clock and sit down with the paper for a half hour,” says Phillips, whose […]


Board Leadership and Performance in a Crisis

From the Harvard Law School Forum on Corporate Governance: Every industry across the globe has faced a crisis at some point in time. While most large companies survive, many struggle for years following a period of severe adversity. Others prevail and become stronger than before. How companies address crises has changed over time, as has […]


How to Manage a Remote Law Firm and Legal Team Effectively During COVID-19

From Dave Poston, writing in the North Carolina Lawyers Weekly: While attorneys have made great strides in recent years expanding remote worker policies and capabilities, as well as having a newfound commitment toward wellness, COVID-19 forced immediate implementation upon the legal industry. Timelines vary, but we could be in this situation for a few months […]


Returning to the Classroom: How to Communicate Your District’s Plan to Reopen

By Nora Jacobs, Hennes Communications School districts across the county are about to turn the page on an historic chapter in American history.  Students spent almost a third of the school year going to class at the kitchen table.  Teachers learned to become adept purveyors of distance-learning.  Parents quickly became tutors and taskmasters while balancing […]


Why People Feel Misinformed, Confused, and Terrified About the Pandemic

Two of the foremost experts in the field of risk communications, Peter Sandman and Jody Lanard, just wrote a paper for the Center for Infectious Disease Research and Policy (CIDRAP) at the University of Minnesota. In it, the latest thinking and a great list of to-do’s – and not-to-do’s – for elected officials dealing with […]


Leadership in Action – Dr. Amy Acton, Director of Ohio’s Department of Health

By Bruce Hennes, Hennes Communications Dr. Amy Acton is Director of the Ohio Department of Health.  As such, she stands side-by-side with Ohio’s Governor Mike DeWine for the daily 2:00 briefing on COVID-19.  Unlike so many politicians that bob, weave, waffle or try to simply command authority and obedience, Dr. Acton speaks of vulnerability and […]


Crisis Prep 101 for Attorneys

From Sterling Miller: As in-house counsel, you can sum up your priorities in two categories: “Maximize Value Creation” (e.g., M&A) and “Minimize Value Destruction” (e.g., defending “bet the company” litigation). Pretty much all legal work you or the department do will fall under the above. A “crisis” situation falls under potential value destruction and can […]


Ashland University Professional Learning Podcast – Thom Fladung on Communication Best Practices

In this short Ashland University Professional Learning Podcast, Dr. David Silverberg interviews Thom Fladung, managing partner of Hennes Communications, one of the few firms in North America focused exclusively on crisis management and crisis communications. Fladung is also the former managing editor of The Plain Dealer and Detroit Free Press. To listen to Thom talk […]


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