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Crisis and Reputation Management Increasingly are About Managing Social Media

By Thom Fladung/ Hennes Communications How fast is social media at reporting on events – including events that your organization might consider a crisis? Faster than you. Consider a situation involving a school in Westfield, N.Y., that we stumbled upon. Here’s the first paragraph of a story from the Westfield Republican:   “Parents need to realize […]


Lots of PR Firms Sell Their Crisis Work – Let The Buyer Beware

By Bruce Hennes/Hennes Communications With no barriers to entry, every public relations firm in the U.S. now appears to offer “crisis communications.” They don’t. At least, all of those who claim to don’t. Crisis work requires a different – and often counterintuitive – skill set from the traditional practice of public relations.  It’s also an art […]


Everything in Moderation: Some Best Practices about Moderating Panels

The City Club of Cleveland is one of the nation’s great free speech forums. A product of the Progressive Era, it was founded in 1912 and is one of the nation’s oldest continuous independent free speech forums, renowned for their tradition of debate and discussion. For more than a hundred years, all of their speakers—from […]


Crisis Communications Strategies for an Always-On Media Environment

By Bruce Hennes, Hennes Communications If you’re a regular reader of this newsletter, you know we’re constantly encouraging you to have a crisis management/crisis communications plan in-place before something happens.  We are also constantly reminding you understand that you only have minutes to respond to a crisis situation; to train and test your team; to […]


Female Veterans, World War II Veterans Overrepresented in News Photos

By Denise-Marie Ordway, writing for the Harvard Kennedy School’s Shorenstein Center on Media, Politics and Public Policy: When regional newspapers share photos of military veterans on Twitter, women and individuals who served during World War II are overrepresented, suggests a forthcoming study in Visual Communication Quarterly. The first-of-its-kind study, led by researchers at the University of Alabama’s […]


The Case for Crisis Management Teamwork

[By Nora Jacobs, Hennes Communications]   We are often asked how we interact with a client’s legal team when a crisis strikes an organization. While the traditional view assumes that communications and legal work in constant conflict in the crisis war room, in our experience, these two disciplines can actually complement each other and build […]


Why ‘Off the Record’ is a High-Wire Act Best Avoided

By Hennes Communications Q:  A reporter wants to interview me, and I don’t want to be identified as the source of the information.  What do I do? A:  The reporter’s goal is to interview you with no strings attached – everything you say and do can be reported. This is called “on the record” and […]


Why You Should Take Citizen Journalists with a Smartphone Very Seriously

[by Howard Fencl, Hennes Communications] There are always raised eyebrows in our media training sessions when we tell participants they are always on the record – that in today’s social media world you’re not only on the record with reporters, you’re on the record whenever you talk about your company at the grocery store, on […]


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