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One More Crisis Communications Challenge For Educators: The 2020 Election

By Thom Fladung, Hennes Communications A few months into a school year unlike any other, administrators and teachers have been challenged to figure out: how to reopen safely; whether to have in-person classes, virtual classes or a hybrid; how to get students to and from school; whether and how to have sports and other extracurriculars […]


In Ohio, a Newspaper Giant Is Beginning to Flex Its Reporting Muscle

By Thom Fladung/Hennes Communications Ohio’s biggest political scandal also has become the prime opportunity for Ohio’s newest, biggest newspaper company to show its stuff. Gannett Ohio was formed last November with the completion of the $1.2 billion merger of newspaper companies GateHouse and Gannett, forming the country’s largest newspaper company by far and creating a […]


For Businesses Caught in the Crosshairs, Social Media Boycotts Mean More Than a Hill of Beans

By Thom Fladung, Hennes Communications Goya Foods President Bob Unanue recently went to the White House to announce a large donation by his company to food banks across the country – 1 million cans of chickpeas and an additional million pounds of food. With such a quintessential good news story, what could go wrong? Here’s […]


Layoffs in Age of Coronavirus: Delivering News That Will Make People Hate You

By Thom Fladung/Hennes Communications The numbers are grim and grow more discouraging by the day. Tens of thousands of people are losing their jobs as businesses re-evaluate, retrench and dig in to adjust to a nationwide coronavirus shutdown. Companies and organizations from General Electric to the National Rifle Association to your favorite restaurant down the […]


Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]


Don’t Hit ‘Send’ On Those Emails Before Calling Your Attorney

By Stephanie York/Hennes Communications Q. We have an emerging issue. When should we contact our attorney? A: When an organization is facing a crisis or an emerging issue that may evolve into a crisis, employees typically start talking about it – especially via email and texts. It’s easy to fire off messages to colleagues, managers […]


Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]


Dark Side of Communications Turns Darker: Epstein, Twitter and Takeaways for Crisis Response

By Thom Fladung/Hennes Communications Even in this era, when the news barrage can be numbing, the report that Jeffrey Epstein had apparently hanged himself in jail and the immediate flurry of conspiracy theories took a run at qualifying as “shocking.” The least surprising element: Much of it started and played out on Twitter. In an […]


When to Respond on Social Media: Some Rules for the (Frequently Rough) Road

Q. How do I know whether I should respond to a negative social media comment about our organization?  A. We’ve worked with several clients recently that faced the challenge of negative social media posts going viral, attracting thousands of comments and shares and threatening the reputation of the organization involved. Before it reaches that crisis […]


An Independence Day Salute to Our Founding Fathers of Fake News

By Thom Fladung/Hennes Communications This 4th of July, amid the fireworks, hot dogs and parades, let’s remember another grand American tradition: making stuff up. Or, as John Adams noted with delight in his diary in 1769, he’d spent the evening in “a curious employment. Cooking up Paragraphs, Articles, Occurrences etc. – working the political Engine!” […]


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