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How to Say ‘I’m Sorry,’ Whether You’ve Appeared in a Racist Photo, Harassed Women or Just Plain Screwed Up

Written by Lisa Leopold, Associate Professor of English Language Studies, The Middlebury Institute of International Studies at Monterey, Middlebury.   “I’m sorry.” These two words may seem simple, but the ability to express them when you’re in the wrong is anything but – particularly for those in the public eye. Virginia Gov. Ralph Northam, to […]


The Body Language of Collaboration

From Carol Kinsey Goman: Most leaders agree that effective collaboration is more important than ever in today’s turbulent business environment. But the collaboration so critical to organizations is being blocked by internal power struggles, by a lack of unified goals and rewards, by a self-preservation instinct that results in information hoarding — and, perhaps surprisingly, […]


How to Pull Off a Professional Video Call From Home

By Kevin Purdy, writing for The Wirecutter: Like parsley in your teeth or a hole in your pants, a bad video-call setup is something you’ll hear about only from people who care about you. But even if you have the best webcam, there’s a good chance that your lighting, your backdrop, your connection, or even your […]


Body Language: Telling Your Team How You Really Feel

From our colleague, Carol Kinsey Goman: Do you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it takes only 200 miliseconds […]


A Well-Crafted Crisis Response Plan Could Save Your Business

By Bruce Hennes, CEO, Hennes Communications Written, tested and ready-to-go business continuity plans should just be part of doing business in today’s world. Typically, those plans include the step-by-step operational response procedures to follow in the event of a disaster. Here are some common mistakes we’ve seen in this effort: 1.  Not planning for enough […]


Are Women Leaders More Calm In A Crisis? 6 Tips On Keeping Cool

TAKE THE LEAD prepares, develops, inspires and propels women to take their fair and equal share of leadership positions across all sectors by 2025.  Here, a provocative piece by Michele Weldon: Do you have what it takes to maintain control in a severe crisis? Southwest Airlines pilot Tammie Jo Shults, a veteran pilot of three […]


Are Women Leaders More Calm In A Crisis? 6 Tips On Keeping Cool

From Michelle Weldon, writing in Take the Lead: Gender may or not play a role in how a leader handles a crisis, but as a women leader, you can decide how you will behave. And it is likely you will have a crisis on your hands eventually. “A disaster is a moment of truth for […]


Examining the Body Language of Charisma

From Carol Kinsey Goman, Ph.D.: Let’s face it, in business dealings, charisma counts. A lot. And charisma is as much about impressions and body language as it is about issues and substance. I’ve seen many qualified people get passed over for promotion (or lose a sale or fail an interview) simply because they couldn’t project an engaging […]


How to Shoot Yourself in the Foot with the Media in One Easy Step

[by Howard Fencl, Hennes Communications] Education Secretary Betsy DeVos stumbles through an interview with 60 Minutes veteran Lesley Stahl, seemingly ignorant to basic facts about U.S. public schools. She blows the perfect opportunity to “up” her embattled reputation with the enormous audience the program always delivers. Later, she issues tweets bemoaning the report saying Stahl […]


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