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Once a Social Media Crisis Hits, the Reputation Management Clock is Ticking

From New York Times staff writer Michael Grynbaum: The toppling of Roseanne Barr — from her racist late-night tweet to the early-morning backlash and ABC’s axing of her highly rated show — took less than 12 hours. That is the equivalent of hyperspeed for businesses and brands that are accustomed to taking their time when […]


The Hanging Judge of the Court of Public Opinion

[by Howard Fencl, Hennes Communications] When the charges you face are shocking and severe – damning charges that chafe the deepest ingrained norms of our society, such as  rape and murder – the Court of Public Opinion can forever decide your fate no matter what happens in a courtroom. If you are deemed guilty by […]


Regaining Organizational Trust When Leadership Misbehaves

[By Nora Jacobs, Hennes Communications] It is a sad commentary on our times, but more and more of our work now involves helping clients who are dealing with the aftermath of misbehavior among their leadership ranks.  Accusations of sexual misconduct, charges of criminal behavior, questionable ethical behavior and significant violations of organizational policies can all […]


Preparing for Allegations of Sexual Misconduct

By Nora Jacobs, Hennes Communications NOTE:  While this article is aimed at school-related allegations of sexual misconduct, the lessons here are applicable to all market sectors. As we have seen on the national stage recently, there appears to be no statute of limitations when it comes to allegations of sexual misconduct.  Thanks especially to the […]


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