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What You Didn’t Learn in Class: How to Prep Clients For an Interview

By Arthur Solomon for PRNews Public relations agencies have many tools to prepare a client for an interview. But perhaps the most important one is not in any text book or training manual, and that is, “common sense.” Preparing a Client Below are some “common sense” lessons you probably never learned in PR classes that […]


A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar…

By Bruce Hennes, Hennes Communications Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you are drilled […]


How to Avoid a Knee-Jerk Crisis Response

By Sherri Kolade for Ragan Consumers across the board are not shy about letting brands know where they mucked up – and communicators, for the most part, are interested in responding to crises as they come as well. According to the 2nd Annual HarrisX & Ragan CEO/Communicators Perceptions Survey, published last October, about three in five […]


Hennes Communications CEO Appointed to Scripps College of Communications at Ohio University Faculty

Hennes Communications, one of the few firms in N. America focused exclusively on crisis communications, proudly announces the appointment of Bruce Hennes as Research Assistant Professor at the Scripps College of Communication at Ohio University. Bruce Hennes, CEO of Hennes Communications, brings a wealth of experience and expertise to his new position. Recognized as one […]


Hennes Communications and Ohio University Launch Partnership Allowing Seminar Participants to Earn Graduate Certificate Credit

University Teams with Crisis Communications Firm in New Offering Did you attend a crisis communications seminar taught by Bruce Hennes, Thom Fladung or Stephanie York and Hennes Communications in the last few years?  If so, read below for information about how you can receive one free credit hour (valued at $525) towards a graduate certificate […]


Cats Sleeping With Dogs: How Lawyers and Crisis Communicators Can Work Together

By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]


Don’t Let Anyone Hijack Your Message

By Dustin Siggins for PRNews “Get the [heck] out of my face when I’m working….” That’s what CBS Miami sports reporter Samantha Rivera told the world after she now-famously stiff-armed a sports fan who tried to shove his way into her video report about the Stanley Cup. Over 12 million people have watched her keep stride as she […]


Mastering the Zoom Apology

By Bruce Hennes & Nora Jacobs, Hennes Communications A CEO, executive director, bar association president or other business executive has to apologize or speak about something very important. The stakes are high – and the apology is going to have to be done using Zoom or another virtual platform. Under any circumstance, delivering an effective […]


Explainer: What Does ‘Off the Record’ Mean?

By Nicole Schuman for PRNEWS What does it mean to agree to ‘off the record’? “Off the record” is a phrase that can be used by a journalist or communicator during an interview or conversation. Some communicators or sources may wish to remain anonymous, but provide useful information to a member of the media. Some […]


Remarks Made by Memphis Police Chief in Aftermath of Tyre Nichols’ Death – A Master Class for Crisis Communications

By Bruce Hennes, Hennes Communications In the aftermath of the death of Tyre Nichols at the hands of five police officers, the Memphis Police Chief chose not to stand behind the usual “This is a matter under investigation.”  Instead, she made remarks that were honest and, in my opinion, stunningly blunt.  Her outrage was evident […]


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