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The Business of Requiring Masks: Have a Plan, Communicate Clearly

By Thom Fladung, Hennes Communications Ohio Gov. Mike DeWine, faced with escalating COVID-19 outbreaks across the state, has put businesses on notice: Require masks for employees and customers or risk being shut down. “As of today, every single one of our 88 counties has a high rate of virus spread, and areas of our state […]


Rage Against the Vaccine: Communicating COVID-19 Facts Amid Anti-Vaxxer Outcry

by Howard Fencl, Hennes Communications Very soon, likely now within weeks, executive leadership across every single market sector will be confronted by a dramatic change in the way they are currently managing their office response to COVID-19.  Because of past inconsistent – and often contradictory – advice coming from a wide variety of social media […]


Communicating Your Re-Opening Amid COVID-19

We’re all still fully engaged fighting the invisible threat of COVID-19 on every level. How do you communicate your phased re-opening?   We’re all still fully engaged fighting the invisible threat of COVID-19 on every level. How do you communicate your phased re-opening? #COVID19 #crisiscommunications #crisismanagement Posted by Hennes Communications on Friday, April 24, 2020


COVID-19 Balancing Act: How to Communicate as you Reopen Your Business

[by Howard Fencl, Hennes Communications] We’re all still fully engaged fighting the invisible threat of COVID-19 on every level. We’re trying to keep ourselves from getting it. We’re trying to keep our families safe. And for companies deemed non-essential, we’re trying to conduct some semblance of business while kids, cats and dogs Zoombomb our virtual […]


Combating Uncertainty: How to Talk about COVID-19

By Howard Fencl, Hennes Communications The only thing certain about COVID-19 is uncertainty. That’s the primary challenge facing communicators as coronavirus clusters bloom and fatalities mount world-wide. But as Christopher Moore and John Kaag write in The Uncertainty Principle, “Humans crave certainty. We long to know what will happen, what to believe, and how to […]


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