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How Associations Should Review Event Policies in Light of the Oscars Slap

From Rasheeda Childress writing in Associations Now… Actor Will Smith slapping Chris Rock after the comedian made a joke about wife Jada Pinkett-Smith’s bald head—a result of alopecia, an autoimmune disorder—made headlines around the world. While most news outlets discussed the shock factor, event planners were reminded of the policies and procedures that need to be […]

Chris Rock’s Joke About Actress Jada Pinkett Smith Creates Crisis For Academy Awards and Will Smith

It was indeed the slap heard ’round the world.  But if you’re looking for Hollywood gossip, look elsewhere.  Instead, let’s look at the situation from the crisis management point of view. Here’s how I saw it: If you’re a high-power celeb and you sit in the front row of the Academy Award ceremonies, you are […]

The Browns Take a PR and Reputation Gamble on Deshaun Watson

Browns Release Statement After Deshaun Watson Acquisition Dee and Jimmy Haslam: “We spent a tremendous amount of time exploring and investigating the opportunity to trade for Deshaun Watson. We are acutely aware and empathetic to the highly personal sentiments expressed about this decision. Our team’s comprehensive evaluation process was of utmost importance due to the […]

Who Should Take the Lead in a Crisis?

With no barriers to entry, every public relations firm in the U.S. – and many around the world – now appear to offer “crisis communications.” They don’t. At least, all of those who claim to don’t. Crisis work requires a different – and often counterintuitive – skill set from the traditional practice of public relations.  […]

CBS and Elio’s Cleanly Elude Brian Williams and Sarah Palin Incidents

By Seth Arenstein, PR News… PR pros hope there are few evenings like last night (Jan. 24). Relying on anonymous sources, CNN’s Oliver Darcy reported that CBS approached erstwhile MSNBC and NBC star Brian Williams with a job offer. Twice Williams was pitched on anchoring “The CBS Evening News.” Rehabilitated on MSNBC’s “11th Hour,” Williams left that post last month. Officially […]

Stupid Questions Pitched at Presidents

From Timothy Noah, writing for The Soapbox… We’ve seen much commentary about whether it was inappropriate for Joe Biden to mumble into a hot mic that Fox News’s Peter Doocy was a “stupid son of a bitch,” and not enough about whether Biden’s assessment was truthful. The first question is easily answered. No, presidents should not go […]

Crisis Communications 101: Should You Apologize for Mistakes?

By Bruce Hennes, Hennes Communications If you’ve ever attended one of our seminars on crisis communications, we often talk about the power of apology.  Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the […]

Belichick Means Never Having to Say You’re Sorry

This newsletter often writes about the subject of apologies.  Good apologies, fake apologies, non-apologies, along with examples and critiques.  Jason Gay from the Wall Street Journal, is arguably one of the best sports writers in the country.  Here’s his take on a recent apology by New England Patriots coach Bill Belichick. ——————————————– Belichick Means Never […]

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