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The Best Super Bowl Commercials of All Time   The Drum Go ahead, argue amongst yourselves. All of the 2022 Super Bowl Commercials   Parade Local News Reporter’s Resurfaced Deadpan Analysis of February Goes Viral In a video that only Lou Grant would love (though he’d never let you know it), this St. Louis reporter has no […]


By | February 14, 2022 | Uncategorized

For Spotify, ‘The Joe Rogan Experience’ is an Object Lesson In Fumbling Crisis Communications

Thom Fladung, Hennes Communications Spotify, the streaming service that provides music and podcasts to hundreds of millions of users, has lately been providing a different service: A guide to mishandling a reputational crisis. For almost a month now, Spotify has lurched from one thorny situation to another centered on the popular “Joe Rogan Experience” podcast, […]


Don’t Let Ransomware Attackers Hold Your Communications Hostage, Too

By Thom Fladung/Hennes Communications In 1989, the first episode of “The Simpsons” aired. The Berlin Wall came down. And during the World Health Organization’s AIDS conference, one of the first documented ransomware attacks occurred – distributed via floppy disk. A mailing list of 20,000 doctors and AIDS researchers received a floppy disk that was supposed […]


The Power of Talk: Who Gets Heard and Why

From the archives, and still powerful, Deborah Tannen, writing in The Harvard Business Review… The head of a large division of a multinational corporation was running a meeting devoted to performance assessment. Each senior manager stood up, reviewed the individuals in his group, and evaluated them for promotion. Although there were women in every group, […]


By | September 18, 2021 | Uncategorized

Lawyers & Outrage Management – What Can Outrage Management Offer the Legal Process?

In the last issue of this newsletter, we brought to you Part #1 of an article written by Dr. Peter Sandman titled Lawyers and Outrage Management – Why Do Attorneys Usually Dislike Outrage Management?  You can read that article here.  We hope you agree that this article is still very much on-point and relevant, with lessons […]


Why Misinformation Persists and Thrives: The “Grand Conflict Against Scheming Enemies”

by Howard Fencl, Hennes Communications Hat’s off to Max Fisher of the New York Times for settling a question roiling dinner tables and family rooms across the country in this ceaseless topsy-turvy age of misinformation: How on earth can people believe the outlandish viral nonsense that persists and thrives on social media? Child sex trafficking […]


Lawyers & Outrage Management – Why Do Attorneys Usually Dislike Outrage Management? 

Regular readers of this newsletter know that one of our favorite writers and consultants is Dr. Peter M. Sandman. Creator of the “Risk = Hazard + Outrage” formula for risk communication, Peter Sandman is one of the preeminent risk communication speakers and consultants in the United States today, and has also worked extensively in Europe, […]


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