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Social Media And Elected Officials: Navigating Uncharted Territory

By Stephanie York/Hennes Communications Q. I work for a government agency and am an elected official. Our office maintains a social media presence, my campaign maintains a social media presence, and I also have a personal Facebook page. What should I do to be sure my “personal” pages are not subject to public records law? […]

Practicing Law In The Public Spotlight

Attorney Jack Bacevice joined the Cleveland firm Mansour Gavin after years as an Assistant Director of Law for the city of Cleveland. He’s handled numerous high-profile cases and is very familiar with practicing in the court of law while the court of public opinion intently watches. We’ll periodically feature a Q&A with Jack and Hennes […]

Crisis Management: Communicating a Sudden Leadership Change

[by Howard Fencl, Hennes Communications] Sexual misconduct allegations cause a company to fire its president. The board of a major nonprofit decides its well-entrenched executive director has been “phoning it in” for the past year and shows her the door. A CEO is dismissed after sowing a pervasive culture of fear that touched off an […]

Three Tips for Revamping Your Crisis Management Strategy

By Todd Aberman, writing for PublicRelay A company can build up a great brand reputation one day, only to have an unforeseen PR crisis tarnish its brand the next day. Effective crisis management can not only mitigate the negative impact that such an event causes, but also has the potential to build up a company’s brand reputation […]

Pagers, Pay Phones, and Dialup: How We Communicated on 9/11

By Garrett Graff, writing for Wired The voice message that Lauren Grandcolas left for her husband, Jack, on September 11, 2001, would puzzle a generation raised with smartphones. Two months pregnant with their first child, the 38-year-old Grandcolas was returning home to California when her flight from Newark Airport—United 93—was hijacked, and she, along with […]

The Consequences of ‘Horse Race’ Reporting

By Denise-Marie Ordway, writing for the Harvard Kennedy School Shorenstein Center on Media, Politics and Public Policy When journalists covering elections focus primarily on who’s winning or losing — instead of on policy issues — voters, candidates and the news industry itself suffer, a growing body of research has found. Media scholars have studied so-called […]

The Political Apology

By Peter Donolo, writing for the Globe and Mail: As Prime Minister, Justin Trudeau has been uncommonly apologetic. His apologies for a litany of Canada’s historical wrongs even prompted the venerable BBC to ask “does Justin Trudeau apologize too much?” That’s one reason his almost defiant decision – to which he’s holding firm – not to […]

A Reputation Management Lesson: Even the Legends Must Be On Guard – Constantly

By Thom Fladung/Hennes Communications In 1982, Johnson & Johnson wrote the book on effective crisis response – literally. Chicago was in a state of panic. Within just a few days, seven people had dropped dead from cyanide poisoning. There was no explanation until investigators discovered the link: Tylenol. Someone had laced Chicago’s Tylenol supply with […]

Crisis Management FAIL: Michigan State Paying the Price for Their Systemic Failure to Address the Nassar Sex Abuse Accusations

By Nora Jacobs, Hennes Communications On September 5, the U.S. Department of Education announced it was fining Michigan State University $4.5 million for “a systemic failure to protect students from sexual abuse.” The fine is the latest fallout from the Larry Nassar scandal, which has embroiled MSU in lawsuits, a succession of high-profile firings, resignations […]

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