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What’s Next When Your Apology is Not Accepted

From Michael Toebe, writing in SmartBrief: Apology, even a sincere, well-meaning one, is not always accepted. One’s name, credibility and reputation are mud. Forgiveness and trust are not granted. What then? It can prove helpful to go through a detailed, yet simple process to increase the odds of your apology eventually being well-received. Start with […]


The Stupidity Defense

From our esteemed colleague, Dr. Peter Sandman: It comes up in my consulting at least once a month. Something bad has happened on my client’s watch, and now the client has to own up to it. The key question (or at least one key question) is why it happened. And the principal contenders for best […]


When Should You Correct Fake News on Social Media Sites?

by Howard Fencl, Hennes Communications The tempo of client calls we field about dealing with social media misinformation continues to increase. Our mantra has always been: Stridently correct factual errors the second you see them  posted. But what if you get wind that a disgruntled former employee or a special interest group is planning to […]


Is It a Good Idea to Tape Record Another Individual? And Just Because You Can, Should You?

Whether you’re an attorney, a medical professional, counselor, CEO or friend, is it legal for you to tape record your conversation with someone else?  And even if it’s legal, should you? Years ago, if you wanted to record a conversation on the phone or in-person without telling the other individual, you had to spend hundreds […]


CNN Public Editor: It’s Time to End the Panel Discussion Format

From Ariana Pekary, writing for The Columbia Journalism Review: THIS MONTH WE WITNESSED A VIOLENT RAMPAGE at the US Capitol. In the middle of the insurrection, CNN decided a political panel was the best means of following the unfolding catastrophe. As members of Congress were on lockdown, Anderson Cooper held court with political analysts Rick Santorum, […]


By | January 31, 2021 | Democracy, Journalism, Media Culture

Negative Online Client Reviews: ABA Gives Some Tips for Responding

Preface by Bruce Hennes, Hennes Communications Last week, writing in Law for Lawyers, a publication of the Thompson Hine law firm, our friend Karen Rubin wrote about how attorneys should deal with negative online reviews.  We’ve taken the liberty of adding this preface to her excellent article: When considering a response to a negative lawyer […]


One-Dose Two-Dose Vaccine Risk Communication: Another Impossible Thing to Believe Before Breakfast

From our esteemed colleague, Dr. Peter Sandman, one of the country’s foremost experts in the field of risk communications, comes this clear-eyed assessment of the way government officials are talking about the COVID-19 vaccine, not with clarity but with a multitude of confusing messages. If you agree with Dr. Sandman’s observations, we hope you’ll consider […]


After the Capitol Riot, What Is Your State of Preparedness?

From David Pounder, writing for Homeland Security Today, about the events at the U.S. Capitol on January 6 with lessons learned for business owners and other non-governmental organizations: What happened on Jan. 6 at the U.S. Capitol had a surreal feel to it. While there were a lot of concerns and indicators that a large […]


Political Action Committee & Personal Political Contributions Revisited – Might This Be Only of Passing Interest?

The National Law Review   By Bruce Hennes, Hennes Communications After publication of our article in the National Law Review on January 16, Political Action Committee & Personal Political Contributions Become the Next Reputational Challenge for Law Firms & Their Clients, we heard from an attorney from a large firm who raised the issue of “staying […]


Will You Require Employees to Get a COVID-19 Vaccine?

Jackie Wiles, writing for Gartner: As your organization considers its vaccination strategy, think carefully about what you plan to communicate to, and ask of, employees. As COVID-19 vaccination distribution begins, organizations everywhere have critical decisions to make about their vaccination policies. A Gartner poll of more than 100 HR leaders shows that most will encourage, […]


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