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Wells Fargo and Ellen Make it a Week of Weak Apologies

From Seth Arenstein, writing for PR News: It’s shaping up to be a week of apologies. First, there was Ellen DeGeneres’ joke-infused apology for months of allegations that the “Be-Kind” lady’s show houses a toxic work environment. Moreover, talent and staff claim Ellen is unkind. In the opening monologue of her first show back from summer hiatus Monday […]


US Presidential Debates: 3 Studies You Should Know About

From Denise-Marie Ordway, writing for the Shorenstein Center on Media, Politics and Public Policy at the Harvard Kennedy School: With the first presidential debate before the 2020 general election one week away, journalists across the U.S. will be trying to help voters understand the importance of this national event and how it could alter the […]


How Viewers of the Presidential Debates Can Become Better Informed Voters (And Not Alienate Family and Friends)

By Arthur Solomon, former VP at Burson-Marsteller: In a recent post, I wrote, “Soon the presidential debates will begin with their ridiculous format of having the candidates answer questions in a few seconds, instead of giving them sufficient time to fully state their positions.  Even worse, after each debate TV pundits will criticize the demeanor, […]


Mastering the Zoom Apology

By Bruce Hennes & Nora Jacobs, Hennes Communications A CEO, executive director, bar association president or other business executive has to apologize or speak about something very important. The stakes are high – and in this COVID-19 era, the apology is going to have to be done using Zoom or another virtual platform. Under any […]


Crisis Comms Lessons From a Tennis Tantrum

From our good friends at PRCG | Haggerty, written by Thom Weidlich… Novak Djokovic, the No. 1 ranked men’s singles tennis player, threw a hissy at the U.S. Open on Sunday and bashed a ball that hit a line judge in the throat. Djokovic was ejected from the tournament, was fined and suffered a blow […]


How Police Departments are Applying the Principles of Crisis Communications in the Age of Citizen Journalism

By Nora Jacobs, Hennes Communications As protests rage across the country in the wake of police shootings, police departments are learning that shaping the public’s perception of any given event requires an increasingly sophisticated communications response.  Gone are the days when a department’s public information officer would brief the media and then retreat from view […]


Crisis Communications in Sports

Crisis Communications in Sports breaks down the latest news and crises in sports communications. Sports marketing veteran Jim Rocco and crisis communications strategist Isaac Benjamin offer their insight on dealing with sensitive situations and how to rectify problematic actions; whether it is dealing with the media, tone-deaf public statements, or complicated internal affairs. Episodes feature […]


In Ohio, a Newspaper Giant Is Beginning to Flex Its Reporting Muscle

By Thom Fladung/Hennes Communications Ohio’s biggest political scandal also has become the prime opportunity for Ohio’s newest, biggest newspaper company to show its stuff. Gannett Ohio was formed last November with the completion of the $1.2 billion merger of newspaper companies GateHouse and Gannett, forming the country’s largest newspaper company by far and creating a […]


Don’t Let a Crisis Become Your Legacy

From Zach Olsen, writing in Inside Higher Ed: Public perception has become reality — reputations are made and destroyed overnight thanks to the power of social and online media and an emboldened public who has seen Twitter bring down corporate titans and foment socio-political unrest around the world. Schools can no longer be certain they’ll […]


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