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Saying “No” in a Storm: What Lawyers and Crisis Advisors Share

By Bruce Hennes, Hennes Communications Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you are drilled […]


Oprah Changed What Media Could Be — and How Millions Live Their Lives

By Amaris Castillo for Poynter.org It’s nearly impossible to describe the “Queen of all Media” in one sentence. Oprah Winfrey is a multihyphenate: A daytime talk show host who changed the business. A producer. An author. A philanthropist. An actress with accolades. A billionaire. An avid gardener. A champion of books and education. A media […]


Your Inspirational Messaging Is Making People Angry (Here’s What Works Instead)

By Adam Probolsky Most Americans are not trying to get to the “shining city on a hill.” They can’t see “a thousand points of light.” They do not believe it’s morning in America.” But it gets worse, recent national polling shows that just 54% of us have a positive view of capitalism – it’s down […]


7 Questions to Ask Before Hiring a Crisis Communications Firm

Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat.           […]


The Mass Shooting Playbook

Introduction by Bruce Hennes, Hennes Communications… Every issue of Crisis Communications Today is written with one hope: to teach and give our readers usable, do-able information. Unfortunately, we know the reality many of you live with every day: the threat of a mass shooting is no longer theoretical for city halls, schools, colleges, hospitals and […]


How a Philly Mag Journalist Sued an Angry Facebook Commenter — and Won

By Victor Fiorello, writing for Philadelphia Magazine… I have a thick skin. You have to if you decide to be a journalist, particularly these days, when the hatred and vitriol against the media is palpable, endemic, and fostered by some of the most powerful people in the world. You add to that the cesspool that […]


Getting Ahead In The Age Of Rage

By Christine Haughney Dare-Bryan, writing for Provoke Media PR officials offer their greatest wisdom on how to lead through angry times. CHICAGO — There’s no debate that society is living through an “age of rage” — from the murder of health care executives to the polarizing political debates that dominate news headlines. But at Provoke […]


PRovokeGlobal: Inside The Global Phenomenon Of The Chicago Bulls Brand

By Diana Marszalek for PRovokeGlobal CHICAGO — Nearly 30 years after Michael Jordan last played for the Bulls, the team remains one of the most recognizable sports brands in the world, its logo still seen everywhere as proof of lasting appeal. At PRovoke Media’s Global Summit Monday in Chicago, Chicago Bulls VP of communications Patrick […]


Halligan–Bower Exchange Again Raises Confidentiality Issue

Editor’s Note: Ever since we began training clients in media relations, we’ve strongly cautioned them about the risks of going off the record, speaking on background or using any other variations of sharing sensitive information. It’s nothing like what you see in the movies, where someone says, “This is off the record,” and the reporter […]


Emergency Managers and the Challenge of Finding Truth in Times of Crisis

By Dan Stoneking, writing for Homeland Security Today The classic 2003 children’s movie, Finding Nemo, shares several important lessons.  Among them are working through anxiety, overcoming fear, gaining confidence, and learning to trust.  These same themes envelop emergency managers and crisis communicators when we seek to find truth.  Unfortunately, finding truth is a real-world adult challenge.  […]


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