By Thom Weidlich for PRCG | Haggerty LLC When a recording leaked of a Campbell’s Co. executive spewing racist comments and disparaging his company’s products, the soup maker sprang into action and responded with force. It took the matter very seriously. But the episode may also suggest a culture that doesn’t encourage employees to warn […]
By Adam Probolsky Most Americans are not trying to get to the “shining city on a hill.” They can’t see “a thousand points of light.” They do not believe it’s morning in America.” But it gets worse, recent national polling shows that just 54% of us have a positive view of capitalism – it’s down […]
Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat. […]
Introduction by Bruce Hennes, Hennes Communications… Every issue of Crisis Communications Today is written with one hope: to teach and give our readers usable, do-able information. Unfortunately, we know the reality many of you live with every day: the threat of a mass shooting is no longer theoretical for city halls, schools, colleges, hospitals and […]
Fires, tornadoes, floods, hurricanes, earthquakes, arson and active shooters can all affect houses of worship. With incidents occurring with little to no warning, many houses of worship are developing and updating plans and procedures to ensure the safety and security of their congregations, staff, and facilities. Training and planning exercises may enhance the disaster preparedness – […]
By Victor Fiorello, writing for Philadelphia Magazine… I have a thick skin. You have to if you decide to be a journalist, particularly these days, when the hatred and vitriol against the media is palpable, endemic, and fostered by some of the most powerful people in the world. You add to that the cesspool that […]
By Christine Haughney Dare-Bryan, writing for Provoke Media PR officials offer their greatest wisdom on how to lead through angry times. CHICAGO — There’s no debate that society is living through an “age of rage” — from the murder of health care executives to the polarizing political debates that dominate news headlines. But at Provoke […]
By Julianna Jacobson, writing for PR News In the last few days, major platforms relying on AWS experienced widespread outages, leaving users locked out, brands scrambling internally and support teams overloaded with frustration they didn’t create but are expected to fix. What happened was bigger than a technical disruption: it was a trust disruption. And when your company […]
By Dan Stoneking, writing for Homeland Security Today The classic 2003 children’s movie, Finding Nemo, shares several important lessons. Among them are working through anxiety, overcoming fear, gaining confidence, and learning to trust. These same themes envelop emergency managers and crisis communicators when we seek to find truth. Unfortunately, finding truth is a real-world adult challenge. […]
The online anger over the logo change and calls to oust the CEO were actually turbocharged by bots. Even the green beans are making people mad. Introduction by Allison Girvin, Hennes Communications In today’s digital landscape, a brand crisis can erupt in hours. As Cracker Barrel’s recent logo controversy shows, it can be fueled not […]