By Julianna Jacobson, writing for PR News In the last few days, major platforms relying on AWS experienced widespread outages, leaving users locked out, brands scrambling internally and support teams overloaded with frustration they didn’t create but are expected to fix. What happened was bigger than a technical disruption: it was a trust disruption. And when your company […]
By Dan Stoneking, writing for Homeland Security Today The classic 2003 children’s movie, Finding Nemo, shares several important lessons. Among them are working through anxiety, overcoming fear, gaining confidence, and learning to trust. These same themes envelop emergency managers and crisis communicators when we seek to find truth. Unfortunately, finding truth is a real-world adult challenge. […]
The online anger over the logo change and calls to oust the CEO were actually turbocharged by bots. Even the green beans are making people mad. Introduction by Allison Girvin, Hennes Communications In today’s digital landscape, a brand crisis can erupt in hours. As Cracker Barrel’s recent logo controversy shows, it can be fueled not […]
When Helene disconnected my part of North Carolina for weeks, my neighbors and I had to relearn old ways of knowing what was happening — and what wasn’t. The piece explores how hurricane disasters are often accompanied not just by physical devastation, but by breakdowns in information flow—“media blackouts”—that worsen the human toll. In many […]
First-in-Nation System Encourages Ohioans to See Something – then Say Something OR Send Something Ohio has launched Safeguard Ohio, the nation’s first AI-powered suspicious activity reporting app, streamlining how citizens share tips with law enforcement. By enabling anonymous submissions of photos, videos, and details in real time, the system enhances threat detection, improves investigative quality, […]
FEMA’s Ready Campaign has observed National Preparedness Month since 2004 to encourage Americans to prepare for emergencies. The month is a great time to take small steps to make a big difference in being prepared. Preparedness Starts at Home, the 2025 theme, focuses on getting back to the essentials of preparedness. In addition to sharing the tips, messages […]
By Eric Rose for PRCG | Haggerty LLC There are PR blunders and there are catastrophes so tone-deaf they become case studies for years to come. The Polish millionaire CEO accused of snatching a tennis cap meant for a child at the U.S. Open has secured his place in the latter category. And his scrambling […]
By Meghan Tisinger for SC Media A cyberattack now happens every 11 seconds and chances are, your organization is next. In 2024 alone, more than 3,200 data breaches were publicly reported in the U.S., compromising the information of over 353 million people. These numbers aren’t just staggering, they’re a warning: cybersecurity incidents are no longer […]
By Bruce Hennes, Hennes Communications When it comes to crisis communications, no amount of spin can repair the damage caused by poor judgment at the top. By now, you’ve probably seen the viral clip. At a Coldplay concert, in front of tens of thousands of fans, the stadium’s KissCam landed on Andy Byron, CEO of […]
For the third consecutive year, Hennes Communications has been named one of the top U.S. crisis communications firms by Chambers and Partners, the world’s leading independent legal research and rankings organization. Hennes Communications is one of only 20 communications consultancies in the United States included in the prestigious 2025 Chambers Crisis & Risk Management guide. […]