In an era of disruption—where geopolitics, generative AI, workplace shifts, and rising stakeholder scrutiny collide, the CEO’s voice has never mattered more. This article argues that leaders can no longer delegate communications to corporate affairs teams alone; instead, they must personally set the tone for the organization, embody its culture and values, and step forward […]
By Thom Weidlich for PRCG | Haggerty LLC We recently came across a crisis story from last year that had escaped our attention, though we’re willing to bet Chicago-area communicators are well aware of it. A restaurant-bar accused of assaulting a patron fought back by releasing video that turned public opinion in its favor. It’s […]
By Eric Rose for PRCG | Haggerty LLC There are PR blunders and there are catastrophes so tone-deaf they become case studies for years to come. The Polish millionaire CEO accused of snatching a tennis cap meant for a child at the U.S. Open has secured his place in the latter category. And his scrambling […]
So far in 2025, Hennes Communications has worked with 30 school districts, schools and education organizations navigating crises ranging from sexual misconduct to labor disputes, social media backlash and book bans. And a new school year beckons. Schools have always been in the public eye and vulnerable to reputation-challenging problems. The primary mission is education. […]
By Bruce Hennes, Hennes Communications When it comes to crisis communications, no amount of spin can repair the damage caused by poor judgment at the top. By now, you’ve probably seen the viral clip. At a Coldplay concert, in front of tens of thousands of fans, the stadium’s KissCam landed on Andy Byron, CEO of […]
For the third consecutive year, Hennes Communications has been named one of the top U.S. crisis communications firms by Chambers and Partners, the world’s leading independent legal research and rankings organization. Hennes Communications is one of only 20 communications consultancies in the United States included in the prestigious 2025 Chambers Crisis & Risk Management guide. […]
By Thom Weidlich for PRCG | Haggerty LLC A fatal fire at an assisted-living facility in Fall River, Massachusetts, brought quick response, including communications, from many people and organizations. Unfortunately, the most disappointing response came from the company that runs the residence. The five-alarm fire broke out Sunday night at Gabriel House (pictured), an assisted-living facility with […]
From Managing Outcomes Once again, we turn to our colleague, Tony Jacques, in Australia for comment… When two airline CEOs gave almost identical responses to fatal aircraft crashes, the obvious question is, what does that say about the sincerity of the message? And are template crisis statements undermining CEO reputation? In the wake of this […]
Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat. – Wikipedia Over the last […]
From our colleague and good friend in Australia, Tony Jaques, Director of Issue Outcomes Pty Ltd… The financial impact of any crisis is high, and new research suggests it will only get higher. The Crisis 300 index, just released by reputation consultants SenateSHJ, tracks over 300 crises and reveals that share value plummets by an […]