By Lisa Lang for Above the Law As in-house lawyers, we are often called in when there are problems to solve and challenges to overcome. The phone rings. The meeting invite goes out. Something has gone sideways, and leadership needs everyone (including the in-house lawyer) at the table. When you walk into that room, how […]
By Thom Weidlich for PRCG | Haggerty LLC Not every crisis is a major facility fire or data breach. Companies must watch for the smaller crises, too. Let’s say, for example, a salesman in your car dealership refuses to sell a vehicle to a customer unless she agrees to a date with him — and […]
By Sam Allcock for FEAST Boards must monitor how CEOs and executives present themselves as public and private personas become inseparable As CEOs increasingly become the public face of their organisations, their personal brands are now inseparable from corporate reputation. Boards must treat them as a critical governance risk, according to the Corporate Governance Institute. […]
The Mass Shooting Playbook Introduction by Bruce Hennes, Hennes Communications… A mass shooting is not just a tactical emergency. It is a communications crucible. This article introduces the Mass Shooting Playbook, a research-driven, practical handbook for leaders and communicators responsible for communities under threat. Built on real-world cases, it offers checklists, clear roles, and guidance […]
By Justin Snair, Sarah K. Miller and Emma Erwin, writing for the Texas Division of Emergency Management and DomesticPreparedness.com Bad alerts can cost lives. Jargon, acronyms and unclear actions waste precious characters. This article shows how emergency managers, researchers and technologists are using generative AI to build evidence-based, multi-platform warning messages with built-in readability and […]
By Tony Jaques, Director of Issue Outcomes Pty Ltd. Outrage moves faster than facts. And “just stay silent” is rarely neutral. This article offers a practical way to decide whether to speak on contentious issues and, more importantly, how to make that call without sounding performative or losing trust. It lays out a shared-values framework […]
By Julia Minson, writing for The New York Times A Harvard researcher describes a fraught conversation about immigration with her conservative, veteran father-in-law and shares the behavioral-science playbook that kept it constructive. The takeaway isn’t “win the argument,” but keep the relationship intact. She explains why curiosity beats persuasion, how to signal respect while disagreeing […]
Introduction by Bruce Hennes, Hennes Communications In an article originally written for the National Law Review, I drew on James Comey’s observation that lawyers are trained to analyze facts, anticipate how decisions will look under the “brutally unfair” light of hindsight, and, when it matters most, have the courage to say “no” into the noise […]
From our friend and colleague, Tony Jaques, Director of Issue Outcomes Pty Ltd. When the Trump administration launched an unprecedented attack on the painkiller Tylenol – known in most of the world as paracetamol – it was a serious product crisis for drugmaker Kenvue, as well as its previous parent. Johnson and Johnson, which spun off its […]
By Bruce Hennes, Hennes Communications Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you are drilled […]