From Managing Outcomes Once again, we turn to our colleague, Tony Jacques, in Australia for comment… When two airline CEOs gave almost identical responses to fatal aircraft crashes, the obvious question is, what does that say about the sincerity of the message? And are template crisis statements undermining CEO reputation? In the wake of this […]
By Matthew Fagiana for Police1 More than 1,260 law enforcement professionals responded to Police1’s fifth annual “What Cops Want” survey. The vast majority — 1,235 — were sworn officers working in agencies of all sizes across the country. What they shared wasn’t surprising for anyone who’s been on the street lately, but it was still […]
In recent years, it seems nearly every PR firm now claims to offer crisis communications. If an agency already sells marketing plans, product launches, social media, branding, employee engagement, investor relations, and digital marketing — it’s all too easy to simply add “crisis communications” to the list, often without experienced professionals to back it up. […]
By Nicole Teidi for PRNews When King Charles III addressed Canada’s Parliament in May, the moment may have seemed ceremonial, even routine. But for communications professionals, it offered a masterclass in soft power and symbolic messaging. At a time of rising tension between the United States and Canada over trade disputes, energy policy and shifting geopolitical alliances, […]
Crisis communications is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. Crisis communications is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to reduce the threat. – Wikipedia Over the last […]
By Robert Hall for The Times The cyberattack on Marks & Spencer in the UK and power failures in Spain and Portugal show that disruption can occur at any time to companies and countries alike. No matter what the causes, the results can be catastrophic in both financial and societal terms. As we can all […]
By Lars Faeste and Kate Brader for FTI Consulting As 2025 unfolds, boardrooms worldwide face heightened complexities. Uncertainty, compounded by decisions on tariffs, supply chain pivots, conflicting regulatory approaches across key markets, rapid tech leaps and game-changing geoeconomic tensions, demand that boards be crisis-ready in extraordinary times. It’s not about micromanaging every detail—it’s about the […]
By Bruce Hennes, Hennes Communications In today’s unpredictable economic climate, companies are being pulled into political crosscurrents whether they like it or not. One day, it’s a new tariff on foreign steel. The next, it’s retaliatory levies on U.S. goods. The landscape changes fast—and your customers, suppliers, employees, and investors want answers. Here’s the challenge: […]
Reviewed by Devon Frye for Psychology Today In today’s information-saturated world, directly correcting false claims is often seen as the go-to strategy for combating misinformation. But what if there’s another, less confrontational approach that can be just as—if not more—effective? A new study offers insight into a technique called bypassing, which avoids head-on correction and instead […]
By Andrew Frank, Founder and President, KARV for Forbes Not so long ago, the extent of communications surrounding a lawsuit or trial was minimal. There would be occasional press releases announcing significant decisions. Sometimes, if a trial really garnered significant media attention, the leading attorney would answer questions from reporters outside the courthouse. In today’s […]