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Who Created the Alphabet?

By Jane Sancinito, writing for The Conversation… A, B, C, D, E, F, G – makes you want to hum the alphabet song. But there’s no real reason why people should learn these letters in this order. There are plenty of ways we could structure the alphabet; the computer keyboard in front of me provides one […]


Are Social Media Apps ‘Dangerous Products’ ?

From Joan Donovan and Sarah Parker, writing for The Conversation… “You have blood on your hands.” “I’m sorry for everything you have all been through.” These quotes, the first from Sen. Lindsey Graham, R-S.C., speaking to Meta CEO Mark Zuckerberg, and the second from Zuckerberg to families of victims of online child abuse in the […]


Is the CEO Really Your Best Crisis Spokesperson?

From our friend and colleague in Australia, Tony Jaques… Who should speak in a crisis? That deceptively simple question can help determine whether an organisation’s reputation is enhanced or irreparably damaged when things go wrong. And behind that question are two common errors in crisis management. The first error is the idea that “speaking with one voice” […]


The Persistent Pandemic: Messaging in the Age of COVID-19

Is COVID-19 still a pandemic? Is it over? Should we call it something else? In his latest article, Dr. Peter Sandman delves into the ongoing narrative of the COVID-19 pandemic, providing a critical lens through which communicators can navigate the complex landscape of public perception and complacency. As we stand at the crossroads of public […]


When Legal and Communications Collide: Making the Right Choice

By Richard Levick Speaking with journalists, shareholders, customers and stakeholders is easy when the going is good. As the old saying goes, “We are all capitalists on the way up but socialists on the way down.” But when things turn bad, communications suddenly become much more challenging. As another old saying goes, “The gods of […]


Call of Duty: Managing Mobile Texts & Tweets with Transparency – a Guide for Government Officials

If you’re an elected official or a government employee, navigating the intersection of personal social media usage and public records law is complex. With laws varying and evolving nationwide, it’s critically important to differentiate between personal, campaign and official social media accounts to comply with public records laws. Here are some general guidelines for you […]


Does the Boss Need to Weigh In on the War in the Middle East?

From Emma Goldberg, writing for The New York Times… After reading the details of Hamas’s attacks on Israel on Oct. 7, Brad Karp, who runs the law firm Paul, Weiss, sat at his computer and wrote a memo to his roughly 2,000 employees. He didn’t ask the firm’s spokesman to draft it; he channeled his […]


A Resolution for Crisis Communicators: Banish Clichés

By Chris Gidez for PRNews Imagine a Jeopardy category titled, “Tired Corporate PR Phrases.” For example, “delivering solid results,” “leverage our strong position,” “people are our greatest asset,” and—perhaps the most infamous corporate cliché of all—”Safety is our top priority.” These phrases have become so over-used as to be worthless. But we continue to see them in […]


A Clean Water/Sewage Utility Offers a Season’s Greeting That Even Hallmark Would Envy

All year long, Coke, Apple, Nike and other large companies spend megabucks to create a 30 or 60-second ad for the Christmas season or the Super Bowl to win the hearts and dollars of consumers. This year, Hennes Communications gives our Top Holiday Tip of the Hat Award to…The Greater Cleveland Regional Sewer District.  Just […]


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