By Bruce Hennes, Hennes Communications When it comes to crisis communications, no amount of spin can repair the damage caused by poor judgment at the top. By now, you’ve probably seen the viral clip. At a Coldplay concert, in front of tens of thousands of fans, the stadium’s KissCam landed on Andy Byron, CEO of […]
For the third consecutive year, Hennes Communications has been named one of the top U.S. crisis communications firms by Chambers and Partners, the world’s leading independent legal research and rankings organization. Hennes Communications is one of only 20 communications consultancies in the United States included in the prestigious 2025 Chambers Crisis & Risk Management guide. […]
Introduction So far in 2024, Hennes Communications supported over 50 school districts navigating crises from sexual misconduct to labor disputes, social media backlash and book bans. Schools today are vulnerable, highly scrutinized, and operating amid cultural polarization and pandemic fallout. These institutions must speak up, addressing issues head-on for teachers, staff, students and parents, instead […]
By Thom Weidlich for PRCG | Haggerty LLC A fatal fire at an assisted-living facility in Fall River, Massachusetts, brought quick response, including communications, from many people and organizations. Unfortunately, the most disappointing response came from the company that runs the residence. The five-alarm fire broke out Sunday night at Gabriel House (pictured), an assisted-living facility with […]
From Managing Outcomes Below, another excellent essay from our good friend in Australia, Tony Jacques… In a world disoriented by misinformation and disinformation, old fashioned spin still lurks to contaminate public relations and communication. Unlike misinformation – unknowingly sharing statements that are false – and disinformation – deliberately creating statements intended to mislead – spin […]
By Richard Merrin, CEO at Spreckley Partners for Mobile Marketing UK retail has been under fire this year, with numerous major cyberattacks disrupting operations and exposing customer data across many high-profile brands. Marks & Spencer was no exception, struck by a significant ransomware attack over the Easter weekend that caused two months of fallout, disruption […]
From Managing Outcomes Once again, we turn to our colleague, Tony Jacques, in Australia for comment… When two airline CEOs gave almost identical responses to fatal aircraft crashes, the obvious question is, what does that say about the sincerity of the message? And are template crisis statements undermining CEO reputation? In the wake of this […]
By Rick Edmonds for Poynter The No Kings protests on June 14 crystallized that something has gone missing in a great many Sunday print editions lately — breaking news. Of course, you could read all about it in a timely fashion on the digital site of your local newspaper outlet later that Saturday. But many of those […]
By Matthew Fagiana for Police1 More than 1,260 law enforcement professionals responded to Police1’s fifth annual “What Cops Want” survey. The vast majority — 1,235 — were sworn officers working in agencies of all sizes across the country. What they shared wasn’t surprising for anyone who’s been on the street lately, but it was still […]
In recent years, it seems nearly every PR firm now claims to offer crisis communications. If an agency already sells marketing plans, product launches, social media, branding, employee engagement, investor relations, and digital marketing — it’s all too easy to simply add “crisis communications” to the list, often without experienced professionals to back it up. […]