According to the UK-based Business Continuity Institute, the top 5 mistakes that businesses and governments make when preparing to respond to, mitigate and move forward from disaster: 1. Failing to define worst-case scenario. 2. Failing to to fully understand the risks associated with its operation, and then failing to take the necessary steps to mitigate those risks. 3. Neglecting […]
By Thom Fladung Hennes Communications Plenty of people have talked about what’s wrong with journalism over the last decade. Shrinking newsrooms. More mistakes as fewer people do more work under more time pressure. Too much bias. Plummeting public confidence in the media. Some of the criticism is valid. Some is a tried-and-true tradition. (Check out […]
[by Howard Fencl, Hennes Communications] If I had a share of Apple stock for every time I’ve been asked “what should I do with my hands?” in my nearly 20 years of facilitating presentation training and media training, well… It goes without saying that as a presenter, you must rehearse your material until you have […]
[By Thom Fladung, Hennes Communications] As of July, I’ll be able to say I’ve worked in the cities that played host to two of the last three Republican National Conventions. Given that I was in St. Paul, Minnesota, serving as editor of the St. Paul Pioneer Press during the 2008 RNC, people have asked what […]
The Republican National Convention is coming to Cleveland in just a few short months. What does that mean for you and the community? Click here and select “I am a Northeast Ohio Resident” to sign up for exclusive information from the 2016 Host Committee’s Community Update newsletter, the local’s guide to the Convention.
The second of two parts on how best to deal with online comments. Today: How to get involved and set the record straight. Previously: How to be prepared before the comments start. For years, as The Plain Dealer’s Online Editor, John Kroll spent time in the online comment boards attached to most news stories. He […]
From Time Magazine: Our adversaries are using our own technology against us—while we’re not allowed to use it to defend ourselves. Cyber or information-environment security is often in the news, yet most of our focus has been on theft of intellectual property, denial of service attacks, and assaults on personal privacy. Far less attention has […]
In a recent issue of The Washington Post, Chris Cillizza, who covers the White House for the Post, writes about reputation management, specifically about cyber-bullying. He writes: (But) what I do believe is that there is a line — societally — that shouldn’t be crossed when it comes to how we treat each other. Sure, the anonymity […]
We often remind clients that it’s not just what you say, it’s how you say it. In fact, how you communicate often trumps the exact words you use. The how includes the way you look, the way you dress, move and occupy space – in other words, the totality of your being. From our colleague, […]
[by Howard Fencl, APR] In a crisis, wading through my Outlook inbox looking for important new information a client must communicate is a monumental challenge when that new nugget is buried in an impossibly long e-mail chain, and the subject line is something like: “RE:RE:RE:RE:RE: Your E-mail.” We evangelize the use of messages in media […]