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Crisis Management Today

Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
October 1, 2018

In the Headlines

Photo of phone recording app on smart phone

Are Your Employees Recording You, Too?

In the past, the public thought about wiretapping as a concern only for law enforcement and alleged criminals. Today, however, there is a growing awareness that in some U.S. states anyone can be taping you at any time. 
Photo of nuclear plant.

America is Under Cyber-Attack, and It’s More Than Russian Election-Meddling

Foreign covert operatives have successfully breached the critical infrastructure on which every aspect of our society relies: the vital industrial control systems that serve as the backbone of our economy, electrical grid, security, financial services, health and transportation systems. Should any or all of these assets fail, the results would be catastrophic.
Photo of two people spitting bullets

How the Media Encourages – and Sustains – Political Warfare

Political warfare is ubiquitous, unrelenting and inevitable. News coverage and commentary are frequently biased, whether journalists and readers are aware of it or not. And all media coverage, therefore, demands careful scrutiny.

Our Perspective

Photo of #MeToo

The Hashtag That Became a Movement Marks its First Anniversary

From Nora Jacobs, Hennes Communications:   The role for crisis communications “is not to influence the legal outcome but to put the company in a better position for reputational recovery at the conclusion of the legal action
Photo of ambush interview

Crisis Management Hot Seat: The Ambush Interview (and How to Survive it)

From Howard Fencl, Hennes Communications:  In my tenure running TV newsrooms, nothing made me more gleeful than a reporter skipping into the newsroom grinning ear-to-ear telling me “…you GOTTA see this one,” and playing back video chasing a mortified ambushee into a building or around a car.

For Attorneys

Attorneys across the country increasingly understand the following: 
  • Since there are no real barriers to entry, every P.R. firm in the U.S. now offers “crisis communications.”  In actuality, they don’t.  Crisis work actually requires a different – and often counterintuitive - skill set from the traditional practice of public relations.  As well, it’s also an art form where more often than not we’re helping attorneys and their clients figure out not just what to say, but what to do, which isn’t something learned from a book.
  • More and more often, attorneys – especially those who truly understand their clients’ business models and wish to offer holistic advice, rather than simply serving as legal “transactionalists” - are beginning to understand that the Court of Public Opinion is arguably more important than the Court of Law, especially since 97% of all cases never actually make it to trial.
  • We tend to be brought into client situations and law firms in one of three ways: The CEO (who heard one of us speak or as a referral) brings us in directly, usually asking us to work alongside their G.C. or their outside law firm.  An attorney attends one of our CLEs, immediately realizes the value we bring to the situation at-hand and recommends retaining us directly by their client or under the law firm umbrella.  An attorney hears one of us speak at a conference and brings us to the law firm to speak to a practice group.  Someone from the firm’s marketing department sits in on that seminar, realizes a similar CLE would be a great value-add to existing clients and/or as a marketing event for new business development and brings us back for that purpose.
For more on this subject, click here.  For a list of upcoming CLEs, click here.

Upcoming Speaking Events

10/3   Electric Utility Cons. (Chicago)
10/6   Ashland Univ. Sch. of Bus.
10/12 Council of Sch. Attorneys (Charleston, SC)
10/17 Rowfant Club (Cleveland)
10/22 Leading Edge (San Diego)
10/23  Mentor Chamber of Comm.
10/24  Intellectual Property Law Association of Chicago
10/25  Hahn Loeser (Chicago)
10/17  Rowfant Club (Cleveland)
10/30  Winding River Consulting - Mg. Partner Boot Camp (Cleveland)
View More Events
Hennes Communications. You have a situation. We have a strategy.
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Short Takes

Your Mobile Phone Will Ring - and So Will Everyone Else's - on the Afternoon of October 3  FEMA & National Weather Service

Ready, Set, Embargo - Agreements between sources and reporters that the story will not be published before a given date and time.  New York Times

Plan Ahead for Disasters

3 Tips to Have Better Conversations  New York Times

7 Critical Steps to Crisis Mgmt.
See Something, Say Something

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Hennes Communications
Crisis Communications  |  Crisis Management  |  Litigation Communications  |  Media Training
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