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Crisis Management Today

April 1, 2024
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Our Perspective

Defending Your Reputation
Today’s Lesson for Schools: Crisis Communications as a Solution
By Thom Fladung, Hennes Communications
Your assignment today: Search “crises and schools” in a Google news search. You’ll find 382,000 results. Schools are complex operations that extend beyond education to include childcare, security, transportation, food services and more, making them particularly vulnerable to a crisis played out in public. Preparing for crises with a comprehensive communications strategy is essential for navigating the complexities facing today's educational institutions - because "We’ll wing it" isn’t a plan.

In the News

Aggressive TV Reporter
Unveiling the Unseen: Navigating the Ever-Evolving World of Local TV News
Buckle up, readers! Prepare for an eye-opening journey into the dynamic world of local television news. Monica Robins, the seasoned Senior Health Correspondent at Cleveland’s NBC-affiliate, WKYC-TV, recently peeled back the curtain on the ever-shifting landscape of the industry. This story is about YOUR local TV newsroom.
Empty Chair in Palace
The British Royal Family Learns That if You Don’t Fill an Information Vacuum, Someone Else Will
A media frenzy was born on Feb. 27, when the hashtag #WhereIsKate exploded online with speculation about the whereabouts of Britain’s Princess of Wales. It opened a rabbit hole of amateur detective work, memes, bizarre theories and jokes — mixed with genuine concern about Kate’s health — into which thousands of people descended until her announcement last week that she was recovering from cancer. The episode offered the royal family — and everyone else — a lesson in the modern world of online media: If your silence leaves an information vacuum, others will rush to fill it. And the results may be messy.
Princess of Wales & Disinformation
Russian Group Spread Disinformation About Princess of Wales, Experts Say
The whirl of conspiracy theories that enveloped Catherine, Princess of Wales, before she disclosed her cancer diagnosis last week probably didn’t need help from a foreign state. But researchers in Britain said Wednesday that a notorious Russian disinformation operation helped stir the pot.
Oh, Ohtani! Gambling Scandal Has High Comms Stakes
One of the biggest crises currently rocking the sports world — the gambling scandal swirling around Los Angeles Dodgers superstar Shohei Ohtani — raises all sorts of tawdry communications issues with all sorts of important communications lessons. Not the least of those lessons arises from a presser Ohtani himself held.
Nervous Interview
Steve Jobs’s Nervousness Before His First TV Interview 46 Years Ago, Proves Even Geniuses Have to Start Somewhere
It’s easy to assume Steve Jobs — like any extremely successful person — was somehow made differently. That he possessed certain innate qualities. Talent. Perseverance. Creativity. Intelligence. Emotional intelligence. (OK, maybe not that one.) It’s easy to assume that who he was inside, and what that allowed him to do, made all the difference. Yet Steve Jobs wasn’t always...Steve Jobs.
Hennes - Chambers

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