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Crisis Management Today

January 1, 2024
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We're sending this newsletter out during the long New Year's holiday weekend, so you'll find the articles below to be lighter and more pop culture-oriented than our usual emphasis on crisis communications. 
From everyone at Hennes Communications, we wish you a happy, healthy new year.

Our Perspective

A Clean Water/Sewage Utility Offers a Season's Greeting That Even Hallmark Would Envy
This utility company knew all the crap people were going through during the holidays so they offered a phone number, a voicemail and a whole lot of hope, pumping out a steady stream of love. To listen, dial 216-361-6772 or click on the link above for an uplifting, end-of-the-year smile — and perhaps inspiration for the creation of your own tug-at-the-heart Hallmark message to employees, customers, clients and other stakeholders.
Is This the Best TV Ad of the Year?
Longtime readers of this newsletter know of our ongoing admiration of TV advertisements that tell stories.  Recently, we stumbled upon a gem that stands out for its narrative brilliance, telling a compelling story within the brief span of 60 seconds, proving that often it's not just the facts but the story that resonates.  Having a soundtrack written by the Beatles does hurt, either. 

In the News

Scathing Book Review
The Most Scathing Book Reviews of 2023
Welcome, fellow haters, to another bilious edition of the Most Scathing Book Reviews of the Year. As longtime readers of this annual feature will know, each year in the run up to the holidays, we make a sacrificial offering to the literary criticism gods in the hope of a bountiful review harvest for the coming year.
2023 news stories
The 10 Biggest Stories Of 2023 That Say The Future Is Here
In 2023, there was no shortage of major news announcing unprecedented technological, economic, and cultural change. It felt like every week was rewriting the future.
2023 top music
The Top Songs, Artists, Podcasts and Listening Trends of 2023 Revealed
Musically, 2023 was defined by the return of major female pop stars, sonic diversity that topped the charts and a global music atmosphere that gave rise to powerful genres. On the podcast front, creators are responding to trends in real time, and audiences are turning to podcasts to join larger cultural conversations. Here is Spotify's list of what 574 million people around the world listened to. 
crisis innovation
The 10 Most Innovative Companies That Responded to Crisis in 2023
Here are ten companies and nonprofits lauded for their innovative solutions in emergency situations, often under extreme pressure and with lives at stake. These range from a generator manufacturer aiding in severe weather to a nonprofit offering refuge with their existing infrastructure, showcasing rapid and creative responses to crises.
A Look Back: 2023 Biggest Fraud Trends
The fraud landscape is constantly evolving, and staying vigilant against the latest trends is critical to safeguarding your organization and consumers. As we reflect on 2023, let’s look at the top fraud trends and their continued potential impact on your business.
What Succession Gets Right (and Wrong) about Communications
In pop culture, communications professionals are often portrayed as "fixers," party planners, or stressed go-betweens. HBO's "Succession," however, presents them as strategic central figures in corporate settings, aligning more closely with reality. This is especially notable as the acclaimed show concludes its final season, highlighting its unique portrayal of the communications industry.
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Our Upcoming Seminars

1/10/24      G. Cleveland Regional Transit Authority
1/17/24      Summit County Safety Council
1/18/24      Ohio State Bar Assoc Litigation Section
1/24/24       Myers, Roman
1/26/24      TX Assoc of Comm College Attorneys
2/16/24      S. Carolina State Bar Association
2/22/24      Cleveland Metropolitan Bar Association
2/24/24      Consortium of State School Bds. Assoc. 

3/13//24      American Bar Association
3/18/24       Case Western Reserve Univ Law School
4/12/24       Ohio State Bar Assoc. Leadership Academy
6/4/24         International Town & Gown Association
7/19/24       College of Urban Affairs, Cleveland

                   State University   
7/21/24        Texas Public Power Association
10/28/24      Massillon Chamber of Commerce
Hennes Communications & 5 School Board Associations
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