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What Arnold Schwarzenegger’s Russia Video Can Teach Us All About Talking to the Misinformed

Misinformation, incorrect impressions…call it whatever you want, but when someone arrives at a conclusion based on incorrect facts and then proceeds to influence others and make decisions based on those incorrect facts, your company can suffer, your stockholders and stakeholders can suffer – and your country can suffer, too. Here’s a short Master Class from…Arnold […]


The Browns Take a PR and Reputation Gamble on Deshaun Watson

Browns Release Statement After Deshaun Watson Acquisition Dee and Jimmy Haslam: “We spent a tremendous amount of time exploring and investigating the opportunity to trade for Deshaun Watson. We are acutely aware and empathetic to the highly personal sentiments expressed about this decision. Our team’s comprehensive evaluation process was of utmost importance due to the […]


Fighting Putin’s Propaganda: Narrative Response Toolkit

From our colleagues at Lynn PR in the United Kingdom, written by Stefan Rollnik… President Putin is waging two wars which are mutually reinforcing.  One with bombs and one with information. In seeking to pollute the information space with bad information, contradictory information and downright lies, Putin is blurring the lines of reality and making […]


The Best Guide to Spotting Misinformation Online

The Poynter Institute is a global leader in journalism.  It is the world’s leading instructor, innovator, convener and resource for anyone who aspires to engage and inform citizens.  Poynter champions freedom of expression, civil dialogue and compelling journalism that helps citizens participate in healthy democracies. Poynter prepares journalists worldwide to hold powerful people accountable and promote […]


A General Counsel Provides Counsel on Crisis Communications

Maria Feeley, chief legal officer for Washington and Lee University, has seen her share of crises, at Washington & Lee as well as Rosemont College, the University of Hartford and Florida A&M, where she’s worked or served on boards. Think about whether you’d like to be faced with any of these: A social media firestorm […]


How Conspiracy Theories in the U.S. Became More Personal, More Cruel, and More Mainstream After the Sandy Hook Shootings

From Amanda J. Crawford, writing for NiemanLab… Conspiracy theories are powerful forces in the U.S. They have damaged public health amid a global pandemic, shaken faith in the democratic process and helped spark a violent assault on the U.S. Capitol in January 2021. These conspiracy theories are part of a dangerous misinformation crisis that has been building […]


Crisis Communications 101: Should You Apologize for Mistakes?

By Bruce Hennes, Hennes Communications If you’ve ever attended one of our seminars on crisis communications, we often talk about the power of apology.  Real apologies; apologies that are authentic and true; apologies without qualification or the use of “weasel words” (e.g. “mistakes were made”). Perhaps no industry does apology better AND worse than the […]


Why Should a Government Agency Reach Out To a Crisis Communications Firm?

By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information.  That’s also when damaging misinformation and […]


Psaki Statement Offers a COVID Disclosure Guide for PR Pros

From Sophie Maerowitz, writing for PR News… Yesterday (Oct. 31), White House Press Secretary Jen Psaki disclosed that she contracted COVID-19. In a statement posted to Twitter and published by the Associated Press, Psaki shared the circumstances of her positive COVID test result, as well as the actions she has taken since. The timing and content of Psaki’s […]


Just Because You Don’t Believe in Conspiracy Theories Doesn’t Mean You’re Always Right

From Adrian J. Rivera, writing for The New York Times… Every so often, something so awful and senseless happens that it’s hard to fully absorb it. An apartment building collapses as residents sleep within. A movie star’s prop gun fires a real bullet on a film set, killing a young mother. A concert crowd morphs […]


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