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A Peek Inside a Crisis War Room From Chicago Navy Pier’s Top Communicator

By Sophie Maerowitz, writing for PRNews… In this installment, we hear from Payal Patel, communications director at Chicago Navy Pier, who shares her approach to a crisis war room, as well as her take on PR’s role in the tourism industry’s recovery.  PRN: What is your role at Navy Pier in Chicago? What are some […]


When Should You Correct Fake News on Social Media Sites?

by Howard Fencl, Hennes Communications The tempo of client calls we field about dealing with social media misinformation continues to increase. Our mantra has always been: Stridently correct factual errors the second you see them  posted. But what if you get wind that a disgruntled former employee or a special interest group is planning to […]


Political Action Committee & Personal Political Contributions Revisited – Might This Be Only of Passing Interest?

The National Law Review   By Bruce Hennes, Hennes Communications After publication of our article in the National Law Review on January 16, Political Action Committee & Personal Political Contributions Become the Next Reputational Challenge for Law Firms & Their Clients, we heard from an attorney from a large firm who raised the issue of “staying […]


Crisis Management Lessons Learned From the 2020 Political Scene That Can Apply To Any Organization

Arthur Solomon, a former journalist, was a senior VP/senior counselor at Burson-Marsteller.  In the past, we’ve found him to be an astute observer of the scene.  Here, he offers advice aimed at public relations firms, but also applicable to any professional service firm, nonprofit, government agency or company.  Of course, Art’s opinions, written for CommPro, […]


Your Brain’s Built-In Biases Insulate Your Beliefs from Contradictory Facts

Jay Maddock, Professor of Public Health, at Texas A&M University writes: A rumor started circulating back in 2008 that Barack Obama was not born in the United States. At the time, I was serving as chair of the Hawaii Board of Health. The director and deputy director of health, both appointed by a Republican governor, inspected […]


On-Line Review Response by Rogue Consultant Leads to Suspension for OK Lawyer

From our good friend, attorney Karen Rubin at Thompson Hine in Cleveland, writing in her blog, “The Law for Lawyers Today”: An Oklahoma lawyer was suspended last month for two years based on misconduct involving an unlawful response to a bad on-line review of the lawyer’s services.  The disciplinary case is a lesson in being […]


Absorb Chaos, Transform It Into Calm and Give Back Hope

From Amy Boone, writing for Ethos3: At times, we are called to give presentations about new products or policies. Other times, we might be asked to inspire or challenge our audience members. But other times, we are called to speak into times of crisis. Maybe a business is losing revenue and the forecasted future is […]


Lawyers, Demigods, Outrage Management & Crisis Communications

By Thom Fladung, Hennes Communications At Hennes Communications, we often tell clients that they have an attorney for the Court of Law. But they have us for the Court of Public Opinion. And those two courts often require different – and at times conflicting – strategies. Attorneys have persuasive arguments for tailoring a strategy completely around […]


Sex Up the Truth to Battle Fake News

by Howard Fencl, Hennes Communications. Lies cut deeper and travel faster across social media than the truth, and it seems there is little truthsayers can do about it, according to M.I.T. data scientists in a new study published this week in Science. “The effects were more pronounced for false political news … We found that […]


10 Lessons From CEOs on How to Manage Corporate Reputation in a New Era of Activism

By Denise Brien, writing in FastCompany: A changing landscape of social, political, and business dynamics is creating a new set of challenges for CEOs. Corporations and their hard-won reputations now have as much to gain as they have to lose from sudden changes in perception. To gain a deeper understanding of the challenges and opportunities […]


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