From Mitch Mitchell, writing for Security Magazine… History has taught security teams that crisis situations can happen at any time and more frequently than anyone can anticipate. However, when a crisis does occur, organizations find themselves in a situation where survival is the main focus — the unprecedented disruption caused by the COVID-19 pandemic being […]
By Thom Fladung, Hennes Communications School leaders have earned the looming summer break. They now have lived through two school years – 2020-21 and 2021-22 – unlike any others, featuring the continuation of a public health pandemic, the most hyper-charged political atmosphere in memory and social justice issues that roiled the nation. Their reward: Start […]
With no barriers to entry, every public relations firm in the U.S. – and many around the world – now appear to offer “crisis communications.” They don’t. At least, all of those who claim to don’t. Crisis work requires a different – and often counterintuitive – skill set from the traditional practice of public relations. […]
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Thom Fladung, Hennes Communications Spotify, the streaming service that provides music and podcasts to hundreds of millions of users, has lately been providing a different service: A guide to mishandling a reputational crisis. For almost a month now, Spotify has lurched from one thorny situation to another centered on the popular “Joe Rogan Experience” podcast, […]
From Ashley Carman, writing for The Verge… You’ve probably seen this by now, but to catch you up if not: On Monday, Neil Young issued an ultimatum to Spotify: keep Joe Rogan or me. It can’t have both on the service. “I am doing this because Spotify is spreading fake information about vaccines — potentially causing death […]
By Seth Arenstein, PR News… PR pros hope there are few evenings like last night (Jan. 24). Relying on anonymous sources, CNN’s Oliver Darcy reported that CBS approached erstwhile MSNBC and NBC star Brian Williams with a job offer. Twice Williams was pitched on anchoring “The CBS Evening News.” Rehabilitated on MSNBC’s “11th Hour,” Williams left that post last month. Officially […]
Do you remember the 2009 swine flu pandemic, also referred to by the media as the H1N1 flu? I remember two things quite distinctly: As this flu crossed borders, infecting 700 million to 1.4 billion people — or 11 to 21 percent of the global population of 6.8 billion at the time — thankfully, the […]
By Stephanie York, JD, Hennes Communications Any government agency should prioritize communicating truthfully, transparently, quickly and effectively, using traditional media, social media, the agency’s website and any other methods available. A serious issue or crisis ups the ante on communications. That’s when stakeholders most need correct and timely information. That’s also when damaging misinformation and […]
by Howard Fencl, Hennes Communications Come on, people! We’re more than two years into Zoom as our proxy conference room, yet I’m seeing a disturbing uptick of on-camera antics that would have been red-faced embarrassing in the button-down face-to-face business meetings of olden times. Whether it’s Zoom, Teams, WebEx – you name the video conferencing […]